Regus Management Network

Zero stars should be an option to rate...

This company has no integrity and their Customer Service is subpar, to say the least. Response time is delayed and when inquiries are answered, they are uninformed and/or not much help. I've experienced some technical, contract and billing matters in the last couple of years but the lack of options for small businesses (such as ourselves) during this COVID crisis is maddening. All of our vendors have been so understanding and willing to create custom programs or cancel/pause our agreements, except for Regus. Their "in-office" admins are very friendly, but online support personnel is impossible.

The most unethical business I have ever dealt with, looks like Im not the only one to think so. I had been with Regus for a couple of years, only needed the address to have mail sent to, so really didn't have any dealings with them. Finally got a new office and shop and knew that my current contract with them was ending at the end of June, so 54 days before the end of my contract I emailed to cancel. Assuming all was ok, as it did show on the website that I had ended my agreement. I didn't realize that they did not cancel because apparently they had already auto renewed me 6 months prior to my agreement ending, and so now I would be locked into December. I didn't realize this until they started sending me notices that my credit card had expired in June, this was now July, and they were trying to pull money for the August services. After much dispute as I did not feel they were fair in the Auto renewal and not letting me end even though I figured I gave sufficient notice, I figured it wasn't worth the headache anymore and went online and updated my credit card ensured I would not be renewed after December, and agreed to just stick out the auto renewed contract. My credit card was charged for August services and the upcoming September service because they always make you pay a month ahead. Fast forward to September 17 I get a collection email saying that my account was seriously over due and my services have been restricted. I thought, this couldn't be they have my credit card. Sure enough I go online, and am blown away, the invoice date September 8, but is actually for services of Oct 1-31 is not paid, ( but apparently this is enough to be "seriously over due and warrant a collection email) even though they did not even attempt to charge my very valid credit card. Aside from the fact they did not charge my credit card on file, how can they possibly restrict my services in September, remember September services are already pre paid. Sure if I choose not to pay the October service restrict my October services, but I have paid for September, and have now have no access to services with them. I have contacted, and ask that they just charge the card they have on file, But of course is not expecting a response, which is typical. These guys are absolutely the worst most unethical company I have dealt with, please do your research before you agree to anything with them.

Absolutely nasty way to handle the business. I was charged a restoration fee twice, and when I tried to dispute it, they charged me the late fees for the time it took them to respond to my request. And they have NO accountability for anything they say or do. The worst way to do business ever!

First time using Regus and signed up for 6 month service agreement (LAST YEAR). Received noticed that I was canceled and they were sorry to see me go. I login to my account no invoices but I continue to receive emails giving me discounts to stay. I reached out to them when COVID started but the customer service phone number was removed from the website and you could only reach someone by filing out a form on the website. Filled it out and during this pandemic completely forgot about this because I was concerned about my safety, getting toilet paper, and home school. It's August and I decided to just try the center directly who gives me directions on how to properly terminate because apparently they auto-renew your account even without you signing a new service agreement. So now I can't go into the center but I have renewed until November. According to Bianca in customer service there is NO EXCEPTIONS! $244 and counting to avoid going into collections. I WILL NEVER DO BUSINESS WITH REGUS AGAIN!

YOU WILL HAVE A CONTINUOUS RENEWAL UNLESS YOU CANCEL 3 MONTHS (90 DAYS) PRIOR TO YOUR 6,9,12 MONTH SERVICE AGREEMENT ENDS. I recommend that you keep all communication with them in writing and save all emails, phone logs, names of anyone you make contact with. You have been warned! This was an expensive lesson to learn but I'm glad I caught it before I received a 10 year bill.

They continue to bill me after canceling my lease agreement. Made several attempts to get the billing to stop and ultimately it never did. I had to get a new credit card and place a block against the merchant for the billing to stop. They have done this to so many people, how is this company still in business??? Is there a way to start a class action law suit against this company for literally stealing money from consumers?

I think Regus is a terrible place to rent an office from. We have been paying on time tenants since 2014. During COVID-19 the staff here was very limited. We were told to pay rent through Regus.com which was not working so we had no choice but to physically hand them a check. Due to the limitations, our rent check was late for 1 month which was the 1st time in six years and only because of the circumstances. We went to our facility manager Melonie *** and was told nothing she can do to waive that late fee of $104. Unrelated, we spoke about a light that has been out for several months in our office and was told it was due to air conditioning vents(still not fixed.) I called the help desk a few times and finally spoke to "Dom" (no last names were given surprise surprise) and was told Regus is hurting right now and can not remove any late fees. She was not interested in our extensive perfect history as tenants and put me on hold to ask her supervisor "Karla". She came back and said Regus will not remove any fees for any reason. I think Regus is unethical and unsupportive during a pandemic and should be ashamed of themselves and how they handle their loyal customers. Back in April when this started, they offered us two months half rent and added the 2 months to the back end of our lease. So what exactly are we saving, nothing. They gained more money and time from us. Needless to say, we will not be renewing our lease and I suggest you look else where for an office space. From all the recent reviews, I hope we don't have to involve a lawyer like many did in order to receive our retainer fees that are being held.

I just got off the phone with Regus after a month of trying to contact them. First and foremost they charged me for a full month even though I only signed up at the end of May. A couple days later another charge went through and then a couple more days and YEP you guessed it another charge. Three charges within one month and I haven't even been able to use the services. When I called Then to inquire about the issues I waited on the phone for TWO HOURS I took a screenshot because I couldn't believe how long it took to get to customer service. When someone finally answered they hung up or the call dropped either way no one called me back. When the woman called from Regus after a MONTH of me trying to contact them she said "oh I didn't even think you could purchase online anymore" and that I signed up for six months and there was NO WAY they would let me out of my contract. Wow ok Nazi Germany I didn't realize that people will force you to stay in a contract when they are never available for customer service and don't respond to emails or phone calls. I have never been able to use their services so I choose to go with another company because of their lack of customer service and charging me without my consent three times in one month. I will be canceling my contract with them today.

We will not be going back to Regus/Spaces coworking spaces as a result of their highly unprofessional response to COVID-19 pandemic. As a small remote business who used a coworking space 1-2x per week, we could not afford the monthly membership fees for space we couldn't use. Regus/Spaces refused to work with us to find a solution that worked for both parties (and we were willing to work with them to find a reasonable solution). Instead, they rarely answered our emails except to say they couldn't do anything about our situation. Calls to their customer support warranted nothing except that we would have to wait and see what the Regus leadership team decided to do regarding the impact of C-19 and that they would not be working directly with businesses on individual solutions. They also did not respond to a letter from our attorney detailing our rights to break the contract according to their T&C's. I get it, they are a large corporation and their solution was to offer us 1 month free if we extended our contract for 3 months at the end - how was that even close to being reasonable or a fair offering during this current time? With no way to cancel our memberships, and Regus/Spaces continuing to charge our credit card we will do what we have to do but are not going back. They have lost our business and will get no recommendations from us.

Terrible scam. After finding Regus sneaking in thousands of undisclosed charges we cancelled our Regus office. Although confirming the account was/is cancelled, they continued to send invoices. These invoices do not appear anywhere in the "myregus" account page. They contain unexplained and ludicrous charges. The location has been through 3 office managers in the year that they've been attempting to charge us, so it's impossible to get a consistent response to anything. Yesterday I received a debt collection/court action notice over these charges. Most dishonest company I have ever encountered. Where is the FTC to chase you our of your little hole scammers?

Well, lets start this review by saying they were good. All the way up until this virus outbreak happened and we were told by the Canadian Government to STAY HOME. My wife was renting office space (month to month) and when she decided to cancel her contract last week - they conveniently didn't get back to her for about a week- and proceeded with charging her credit card for the next month. After speaking with call centre agents (who were completely useless; you'll have better luck smashing your head into a wall. Seriously) we got nowhere.

We attempted to speak with the local manager, who took the lower road right away. He absolutely refused to give a refund as it "states in the contract" about situations like these (virus outbreak / pandemic / world loosing their mind...). Yes, so it does state in the contract... but really? You couldn't have tried to be human and reasoned a little bit? Other companies are doing it. Seriously, even Enmax is giving people a break. Enmax, for ***'s sake!! Think about that for one minute.... They practically send you a 'surcharge' for just looking at them. Regus could have, but chose not too.

Needless to say, Regus has lost a customer which was really too bad. It started off great, but due to the local managers actions and not even wanting to TRY to help, its turned into a *** experience overall. We will never return to them and will never refer customer to them - in fact we will do the opposite. We will tell others to avoid this business and look elsewhere.

So long Regus. Your business practice is a joke, and your customer representatives need to learn a thing or two about working in the customer service industry...

Regus London never accepted our US address and refused to provide the services we paid for. When we eventually managed to cut them off they passed on our case to a debt collector called Corporate Debt Solutions - Global. This business keep sending requests for outstanding payment. Don't touch Regus not even with a 20 ft pole.

Ooh BTW Mark ***, the founder of Regus, used to sell hot dogs from a van before he started Regus.

I am experiencing same horrific support and deceptive practices noted below. The customer service, website, and links do not connect across platforms or even the FAQs. There is no way to cancel a membership on Accounts screen but doc says it's there. The WORST service from a large company I have seen in years. Going on since august. The reps that reply in email take 2 weeks to reply and don't know what they are doing.

This Regus company is terrible.
The mobile and online site is not in sync with each other.
I was on the month to month to see if I would like this company.
I heard from some colleges that Regus keeps charging your bank account, even after you have a confirmed cancellation with them.
I never used their services, or set up my address with them.
I cancelled within two weeks after hearing how they continue charging when you are not a customer with them anymore.
I keep getting emails from Regus, that I have an invoice, with added fees..
Reading all of the complaints from the customers shows that this company has a very bad reputation with too many people.
Most people have to hire an attorney to help with the issues Regus keeps causing.
Regus is not recommended.

I have to leave a star for my Revdex.com comment to be posted, but zero stars is what I actually give them.

I really saw this before leasing from this company. I filed a lawsuit against this company yesterday because this company is horrible.

They say they can accommodate a business running 24/7 with no issues and no additional costs, but that is false. They will turn off the ac/heat from 5 PM until 9 AM, weekends, and whatever they decide is a holiday.

They provide keys to units that are occupied when they lease to the new tenant that is taking over the unit at the end of your lease. Yet they are not responsible for anything lost or stolen?!

At our location the janitors forget to close up offices at night, so anyone can walk into someone else's office.

They tell you not to share building access codes but refuse to provide new employees access codes until they know they will be long term employees.

They are not properly staffed so that receptionist that is supposed to greet your guests will not always be there, and your guests may be waiting around with no idea of where to go.

Major billing issues like all the other reviews say. Then when you tell them to turn off EFT they ignore you and keep charging you. I actually filed a complaint with the Attorney General, because I know if an individual did this is would be fraud or theft, but I don't know about when a business does it.

The worst company and vendor I have ever done business with for over 30 years. Their monthly billing is wrong EVERY MONTH. The local management is very poor with any billing support but instead they make you do their work and force people to call the Help Desk in TX. The people that answer the phone at the help desk seem nice to speak with but they will also tell you that they will need to escalate the issues to their Accounting Department. They state the turn around time is 24-48 hours. The fact is they don't get back to you until you call 5-10 times for a remedy. The parent company is an International company operating in Brussels. It's simply amazing that they have remained in business for so long. Don't be surprised if you see a major shake up as long as they don't go out of business.

I terminated my lease months in advance of my lease term, but I was sent an invoice which autorenewed the lease at a much increased rate. I informed them by email multiple times over the course of weeks asking for them to correct the invoice. I tried calling the Account Help Desk but I was never able to get through, even after holding for 40 minutes plus. Regardless of multiple attempts to contact the company to get the correction made, I was charged for the invoice.

I am being harassed and scammed by Regus . I have terminated my lease yet I am being aggressively harassed by collections for fees on a lease that I do not own. Can someone help me?

REGUS MESA ARIZONA, USA

Last week of December 2018, we have filed for the retainer deposit refund already as we are scheduled to move out on January 31, 2019.
January, we filed for the refund of deposits again
March, Our company filed for the refund for deposits again including excess retainer refund form. How many requests does this company need?

I started following up on our company's refund at about the first week of March 2019! Today is already APRIL 10, 2019. NO REFUND YET.

Only good at taking your money. When it's time for them to return your retainer deposit, they will make it almost impossible for you to do so. We have been waiting for our retainer to be returned since February 30, 2019. It's already April 10 now. Still nothing. Despite multiple (more than 10) follow up calls to their customer help desk, and multiple retainer refund request through online my regus , we even filled out a retainer excess form on March 17, 2019 and up until now, nothing. How long does it take them to do this ?! Every time I call customer help desk, all We get are empty promises saying the money should be in our account within 5-7 days and the first time they said that to us was March 27, 2019. It's already april 10! .

I have spoken to Multiple (more than 10) help desk representatives and even the escalation manager - Leah D. who promised to give me a call back the day after we spoke to update me of the status of my refund . She said she's going to talk to her supervisor and it usually gets resolved quick. That was Monday (april 8th, 2019). 2 days later , no call back. I called yesterday tuesday and told me leah sent a message to the billing department to check on the status of my refund, no response.

A couple of the People I've spoke with (i don't have the full list with me) :

Jonal
John
Whitney
Leah D.
Nikki
Christian- Filled the case # claim C140-7512
Tamara

Not to mention the previous reps whose names are not with me right now.

The worst experience of my life dealing with Help Desk and billing! I had a month-to-month co-working desk at Irvine Spaces Intersect (a Regus company) for 3 months: August, September, and October.

I paid all invoices in full and on time and moved out end of October. Then all *** broke loose.

First mistake was they returned BOTH my retainer and August rent: $909.51 (Aug rent $456.46 + retainer $453.05). In a normal world, only the retainer ($453.05) should've been returned and my account should've been closed. Instead, when the entire $909.51 was returned, my Regus statement showed a BALANCE of $909.51. This makes no sense!

And subsequently, they automatically charged my credit card for the following:
Oct 23: $100 for November parking and Exit Fee
Nov 23: $141.73 for December parking and Late Payment Fee
Dec 28: $75 for November parking
Dec 28: $75 for December parking

I moved out in October! I'm still waiting for these charges to be refunded on my actual credit card, not on their statement.

I have called the Help Desk on 3 separate occasions and spend hours on the phone. None were helpful and each rep promised to discuss with a supervisor and call me back. I have yet to receive a phone call. Multiple emails to the Help Desk and the office community manager have not been helpful. The community manager just refers me to Help Desk and the Help Desk simply reads off the amount due on their screens.

In all my years of business, this is my first Revdex.com complaint. Regus - please, let's settle this. I moved out in October and it's January. Thanks.

I have had terrible service from their accounts team. they literally try to steal your money by charging you for services that you do not use and this repeats every month and I have to call them after each invoice. Very hard to get a manager from their corporate billing team on the phone. I have been waiting more than 3 months after putting in a request to refund my retainer amount after I had vacated the office and still have not got a response inspite of multiple calls.