Initial Business Response / [redacted] (1000, 5, 2015/09/26) */ In reference to case # XXXXXXXAs our receipt clearly states No Refunds on special orders, No Refunds on layaways after daysIt should be noted that this ring was in layaway for over months The customer claims he paid a total of 5850.00, when in fact has been paidHe should have receipts of 2250.00, and The first concession I made was giving the customer a full store creditI told him if we were to consider a refund a % re-stocking fee would applyThe original price of the ring was 10,A special price of was givenThe 15% would be on the The customer called and offered to take an additional off if I would send him a check immediatelyI thought this was unfair, as he and his fiancee' were apparently purchasing this ring togetherShe was present at the time of the sale I've been contacted by his fiancee' who also wants a refundShe has produced paperwork from [redacted] Bank showing the deposits withdrawn from their joint account Our company has been put in the middle of this broken engagement, so we would be more than happy to have the Revdex.com mediate this matter
Initial Business Response / [redacted] (1000, 5, 2015/09/26) */ In reference to case # XXXXXXXAs our receipt clearly states No Refunds on special orders, No Refunds on layaways after daysIt should be noted that this ring was in layaway for over months The customer claims he paid a total of 5850.00, when in fact has been paidHe should have receipts of 2250.00, and The first concession I made was giving the customer a full store creditI told him if we were to consider a refund a % re-stocking fee would applyThe original price of the ring was 10,A special price of was givenThe 15% would be on the The customer called and offered to take an additional off if I would send him a check immediatelyI thought this was unfair, as he and his fiancee' were apparently purchasing this ring togetherShe was present at the time of the sale I've been contacted by his fiancee' who also wants a refundShe has produced paperwork from [redacted] Bank showing the deposits withdrawn from their joint account Our company has been put in the middle of this broken engagement, so we would be more than happy to have the Revdex.com mediate this matter