Safe Guard Gap Insurance

Bad service, there was an omission of information and after the days passed and there was nothing to do, they explained to me that is not the right document that They need.. I lost my money... now I have to pay for a total loss car... Don't buy any product of this company

This process has been going on since 10/3/23. The website is not friendly. It refuses everything I try to upload. Today I they gave me the email. It was returned. Tried faxing it was a failure. They sure take your money up front when buying a car. Its ridiculous.

Safe guard is refusing to pay off remaining balance of car loan due to accident that I had.
On March 13, 2020 I was driving on Interstate 95 on Hillsboro Dr when I apparenyly ran over a unknown object As I continued to drive I heard noise coming from underneath the vehicle so I pulled over at next exit to inspect the damages and that is when I noticed a oil leak. I called state farm insurance who then sent out tow truck to tow the vehicle to Autobahn Mechanic shop. I didn't make an initial police report at time of incident because I didn't think the damages would be a total loss of the vehicle. I was told by State Farm Insurance that I didn't need a police report. Due to covid19 the vehicle sat for one month at Autobahn before being inspected. After one month I was then notified that the vehicle was a total loss. State farm then paid off 16,958.25 to CarMax the remaining balance was to be paid off by Safe Guard Gap Insurance who are now refusing to pay off remaining balance I was then told by safe guard gap insurance that I needed a letter from state farm regarding loss of vehicle and then they would cover remaining balance. I emailed Safe Guard letter from State Farm and Safe Guard still refuses to pay remaining balance of claim. Purchase date of Vehicle May 31 2019 Model number 2013 Mercedes Benz GL350. Account number XXXXXXXX Total amount of vehicle 45,929.00