Saints Restoration LLC

Saints Restoration helped me when I had water damage in my kitchen It was a difficult thing to go through but they were professional and on time I would highly recommend them

Saints Restoration responded to the call and met with Mrs [redacted] with an overview of possible scenarios based upon the plumber’s evaluation and statement to us that it was a “black water” (sewage) leak Saints Restoration did not get the job with Mrs [redacted] – and so we were never able to provide her with an exact estimate for the mitigation process Saints’ representative would have discussed with Mrs [redacted] the general mitigation process with a “possible” range of cost so that she would be aware of the “possible” cost prior to signing a “work authorization/agreement” This discussion of “possible” costs is done to avoid any misunderstanding regarding the cost of the mitigation No work authorization/agreement was signed at this time so Saints Restoration did not move forward with the job In regards to the “filing of the claim” – this can only be handled by the policy holder The insurance company NEVER allows a third party to file a claim unless the policy holder provides them a verbal confirmation of approval over the telephone or the third party has a power of attorney for the policy holder So as you can see, we are not deserving of this complaint and it needs to be removed from our record to maintain our good standing,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did in fact forward all information from my insurance company Regards, [redacted] ***

Hi [redacted] : Per Ms [redacted] insurance company she was paid in full for our invoice after it was submitted to her insurance company – they review the detail of the work and then approve it and pay it either to the client or to Saints – in this case the client was paid in full for our invoice with the understanding that she was to pay us in full I have spoken with her insurance company and they have stated to me that she was covered for this loss and paid for the mitigation portion in full – if she has a deductible then it is subtracted from her repair payment and has nothing to do with us as we did not do her repair As far as the plumber not coming out when he was called we have no control on that as we are not a plumbing company but a mitigation company – we do not repair leaks – we try to assist in contacting the plumber with our clients but we have no control as to plumber schedule and if they show up Her house was dried out per her insurance company Ms [redacted] also wrote us a check that did not clear the bank and I have been advised by my attorney to submit this to the court for restitution - I have yet to do that as I do want to resolve this matter Upon further research we actually under billed Ms [redacted] so she ended up getting our services for much less that she should have so we have already given her quite a large discount but that was out in house error and we absorbed it as such The lien she spoke of is the first step in our resolution of this issue for completion of work that was done by Saints and approved and paid by her insurance company to her We are a reputable company and she is not stating the situation as it really occurred We always do the very best for our clients and we expect to be paid for our work – it is our belief due to the check not clearing the bank that the client never had any intention of paying us for our work that was approved and paid for to Ms [redacted] by her insurance company – per the insurance company’s information and contact with Saints Regards, [redacted] Saints Restoration, LLC Wye Drive Suite San Antonio, Texas [email protected]

Dear Mrs [redacted] , I apologize any inconveniences From what I understand, you tried calling us after hours when nobody was at the office and we had trouble reaching you as well I am told that you came by and picked up your check Please let us know if there is anything else you need from usThank you, Saints Restoration

Dear Mrs***, We deeply apologize for any inconvenience you have suffered We have also been the victim of a very unorganized construction manager who is no longer with us We are trying very hard to rectify all the damage done and as fast as we can I have spoken to the
office and better communication will happen with you moving forward Thank you, Saints Restoration

Complaint: ***
I am rejecting this response because: it WAS ALL LIED,THE ATTACHED COPIED LETTER WAS MY LAST COMMUNICATION TO THIS COMPANY.this COMPANY IS JUST REAPING HOME OWNER OFFwhen I SUSSED THEM A CHECK, I CANCELLED IT AFTER I CANCELLED MY SERVICE WITH THEM THE FOLLOWING DAY AND I CALLED THE SALES GUY THAT CAME TO MY HOUSE TO TELL HIM AND HE SAID THAT WILL BE OKAY, THEY WILL COME AND PICK UP THEIR EQUIPMENT.THEIR RESPONSE WAS A LIE.PLEASE SEE THE ATTACHED LETTER THAT ATTACHECHED TO MY COMPLAIN IT WAS DETAILLED OF WHAT I DISCUSED WITH THEM WHEN I STARED GETTING CALL FROM THEM
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
This is a complete flat out lieI have contacted state farm and they will provide me with a statementI also have more information that I can provide you with from state farmOnce, I collect all letters I can upload the information.
Regards,
*** ***

Saints Restoration responded to the call and met with Mrs. [redacted] with an overview of possible scenarios based upon the plumber’s evaluation and statement to us that it was a “black water”  (sewage)...

leak.
 
Saints Restoration did not get the job with Mrs.  [redacted] – and so we were never able to provide her with an exact estimate for the mitigation process.  Saints’ representative would have discussed with Mrs. [redacted] the general mitigation process with a “possible” range of cost so that she would be aware of the “possible” cost prior to signing a “work authorization/agreement”.  This discussion  of “possible” costs is done to avoid any misunderstanding regarding the cost of the mitigation.  No work authorization/agreement was signed at this time so Saints Restoration did not move forward with the job.
 
In regards to the “filing of the claim” – this can only be handled by the policy holder.  The insurance company NEVER allows a third party to file a claim unless the policy holder provides them a verbal confirmation of approval over the telephone or the third party has a power of attorney for the policy holder.
 
So as you can see, we are not deserving of this complaint and it needs to be removed from our record to maintain our good standing,

Dear Mrs. [redacted], I apologize any inconveniences.  From what I understand, you tried calling us after hours when nobody was at the office and we had trouble reaching you as well.  I am told that you came by and picked up your check.  Please let us know if there is anything...

else you need from us. Thank you, Saints Restoration

Saints Restoration helped me when I had water damage in my kitchen. It was a difficult thing to go through but they were professional and on time. I would highly recommend them.

Dear Mrs. [redacted], I apologize any inconveniences.  From what I understand, you tried calling us after hours when nobody was at the office and we had trouble reaching you as well.  I am told that you came by and picked up your check.  Please let us know if there is anything else you...

need from us. Thank you, Saints Restoration

Total disappointment. They promised to take care of the situation but not true. They collected the fee and did not finish the job and I try to call them back and they would not answer most of the times I called and when they did they would said that they will come out but they never did. So, I caution other people using this company.

Hi [redacted]:   Per Ms. [redacted] insurance company she was paid in full for our invoice after it was submitted to her insurance company – they...

review the detail of the work and then approve it and pay it either to the client or to Saints – in this case the client was paid in full for our invoice with the understanding that she was to pay us in full.  I have spoken with her insurance company and they have stated to me that she was covered for this loss and paid for the mitigation portion in full – if she has a deductible then it is subtracted from her repair payment and has nothing to do with us as we did not do her repair.  As far as the plumber not coming out when he was called we have no control on that as we are not a plumbing company but a mitigation company – we do not repair leaks  – we try to assist in contacting the plumber with our clients but we have no control as to plumber schedule and if they show up.  Her house was dried out per her insurance company.  Ms. [redacted] also wrote us a check that did not clear the bank and I have been advised by my attorney to submit this to the court for restitution -  I have yet to do that as I do want to resolve this matter.  Upon further research we actually under billed Ms. [redacted] so she ended up getting our services for much less that she should have so we have already given her quite a large discount but that was out in house error and we absorbed it as such.  The lien she spoke of is the first step in our resolution of this issue for completion of work that was done by Saints and approved and paid by her insurance company to her.  We are a reputable company and she is not stating the situation as it really occurred.   We always do the very best for our clients and we expect to be paid for our work – it is our belief due to the check not clearing the bank that the client never had any intention of paying us for our work that was approved and paid for to Ms. [redacted] by her insurance company – per the insurance company’s  information and contact with Saints.   Regards,     [redacted]   Saints Restoration, LLC 10927 Wye Drive Suite 103 San Antonio, Texas  78217 210.332.9643 [email protected]

Dear Mrs. [redacted], We deeply apologize for any inconvenience you have suffered.  We have also been the victim of a very unorganized construction manager who is no longer with us.  We are trying very hard to rectify all the damage done and as fast as we can.  I have spoken...

to the office and better communication will happen with you moving forward.   Thank you, Saints Restoration

[redacted] is no longer employed by Saints Restoration, LLC.  If Ms [redacted] believes that [redacted] was forcing her to do business with Saints Restoration, LLC the owners of Saints offer their sincerest apologies as it is not our company policy to handle a situation  in the manner that Ms [redacted]s is suggesting [redacted] did.  The owners of Saints is hoping that Ms [redacted] will accept their apologies for what she believes occurred on the day she met with [redacted] and hopes that she realizes that Saints did not pursue her business any further and no business was actually done then or now by Ms [redacted]s with Saints Restoration LLC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did in fact forward all information from my insurance company.
Regards,
[redacted]

We had a flood in our kitchen and hired Saintes to dry out the house, which went OK, so we hired them to repair the damage. The work, which was supposed to be completed in 5 days, took 2 months to complete. They had to replace carpet, paint walls, and replace flooring in the kitchen. The materials they used were so cheap that they were unable to make a seam in the carpet and it had to be redone with better carpeting, which cost me $650 to get the piano moved 3 times. They used flat paint on the walls and sealed up the holes they had made in the walls with caulk that had to be replaced. The flooring has already worn through and is uneven because they removed part of the old linoleum and put tiles over the part that was still glued. The painter cleaned his brushes on my and my neighbors' lawns, killing the grass. They broke several tiles in the foyer and damaged our back door and a bookcase., and left the leftover carpeting in our garage, in spite of charging us for removal. My wife refuses to let them in our house again.