San Diego Energy Solutions

Here is the email that was sent to the customerAlso please take note of the contract attached which the customer signedIt states that we are to be paid at time of city inspection and it also states the SDGE inspection is a few weeks afterThe customer chose to ignore that section of the contractShe also decided to not pay us and instead paid CED minus accrue interest per the signed contract This customer had issues with the first project manager ( [redacted] ) where she had hung up on her rudely so we at that point changed her to a new project manager ( [redacted] ) she also ended up having some type of conflict with erh and we ended up changing her to [redacted] who she got along with until the day of final inspection On the morning of final inspection [redacted] called her from the office along with [redacted] the lead installer to inform Ms [redacted] that the following day we would be to her home to do a final pre city inspection and to place stickers on the PV systemMs [redacted] at that time decide to again hang the phone up on ***The next morning I myself decided to ride along with [redacted] and [redacted] to make sure things went smoothlyI waited on the side walk and let [redacted] and [redacted] knock on Ms [redacted] s doorShe answered the door very rudely and stated " I hope you guys are not here to collect a payment [redacted] explained ot her that we were not and that we where there to put stickers on the system and that she would in fact need to provide us with a check the following day once the city inspector signed the final Ms [redacted] had some questions about the 30% ITC and I started to explain how she could get the ITC money The next day the city passed the inspection and Ms [redacted] said she would not pay us until SDGE also did an inspectiondays later SDGE also gave her permission to operate and she still refused to payShe had a conversation with [redacted] the CEO and that also did not end with Ms [redacted] paying usShe refused to pay us when instructed to do so by the DAs office, CED green tech, the Hero investigation team The CSLB and our lawyerIt was only after a month and with the help of CED that Ms [redacted] decided to pay them for the equipmentEveryone involved in the process was very nice to Ms [redacted] as we are all under the impression that there maybe some type of mental issues at play hereThe sales person [redacted] went to Ms [redacted] house to give her hard copies of the warranty info for her equipmentShe refused them and also started to yell at [redacted] and become very combative with him in front of two of her friendsOne male friend attempted to keep her calm and at that point [redacted] left At this point the system is active, equipment is paid, Ms [redacted] has a few manuals for the equipment and myslef or anyone else from SDSS has had any communication with Ms [redacted] .---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Tue, Feb 9, at 11:AMSubject: [redacted] / [redacted] ***To: [redacted] , [redacted] < [redacted] >, " [redacted] , ***" < [redacted] >, [redacted] < [redacted] >Cc: [redacted] , [redacted] , [redacted] < [redacted] >, [redacted] < [redacted] >, [redacted] < [redacted] >Hi all.I have attached ALL the files we have on [redacted] We have done our best to get this system installed in record timeThe system is operationalWe have permission to operate from SDGE and have requested payment from the home owner At this point she has had communication issues with of our operations managers, her sales rep and has had extended conversation with staff members at CED Green Tech They have provided her with ALL document she has requestedShe has blocked all the emails from our company as well as the CEO and the sales rep [redacted] Attorney At law has been instructed to email and send all the info attached to [redacted] as she has communicated to various agencies that non of this has been provided to her so [redacted] will send this via email and also via certified mailFrom here on out please make sure that ALL communication is " reply to all" so that we can all be on the same pageThank you,-- [redacted] | VP Sales and Marketing Office: [redacted] Direct: [redacted] www.SanDiegoEnergySolutions.com Belief ~ Character ~ Competence IMPORTANT NOTE: The information contained in this message may be privileged and confidential and protected from disclosureIf the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedIf you have received this message in error, please notify the sender immediately by replying to this message or by telephone ( [redacted] ) and delete this messageThank you.-- [redacted] | VP Sales and Marketing Office: [redacted] Direct: [redacted] www.SanDiegoEnergySolutions.com Belief ~ Character ~ Competence IMPORTANT NOTE: The information contained in this message may be privileged and confidential and protected from disclosureIf the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedIf you have received this message in error, please notify the sender immediately by replying to this message or by telephone ( [redacted] ) and delete this messageThank you

Here is the email that was sent to the customerAlso please take note of the contract attached which the customer signedIt states that we are to be paid at time of city inspection and it also states
the SDGE inspection is a few weeks afterThe customer chose to ignore that section of the contractShe also decided to not pay us and instead paid CED minus accrue interest per the signed contract
This customer had issues with the first project manager (*** ***) where she had hung up on her rudely so we at that point changed her to a new project manager ( *** ***) she also ended up having some type of conflict with erh and we ended up changing her to *** *** who she got along with until the day of final inspection. On the morning of final inspection *** called her from the office along with *** the lead installer to inform Ms *** that the following day we would be to her home to do a final pre city inspection and to place stickers on the PV systemMs*** at that time decide to again hang the phone up on ***The next morning I myself decided to ride along with *** and *** to make sure things went smoothlyI waited on the side walk and let *** and *** knock on Ms***s doorShe answered the door very rudely and stated " I hope you guys are not here to collect a payment*** explained ot her that we were not and that we where there to put stickers on the system and that she would in fact need to provide us with a check the following day once the city inspector signed the final. Ms*** had some questions about the 30% ITC and I started to explain how she could get the ITC money. The next day the city passed the inspection and Ms*** said she would not pay us until SDGE also did an inspection. days later SDGE also gave her permission to operate and she still refused to payShe had a conversation with *** *** the CEO and that also did not end with Ms*** paying usShe refused to pay us when instructed to do so by the DAs office, CED green tech, the Hero investigation team The CSLB and our lawyerIt was only after a month and with the help of CED that Ms*** decided to pay them for the equipmentEveryone involved in the process was very nice to Ms*** as we are all under the impression that there maybe some type of mental issues at play here.
The sales person *** *** went to Ms*** house to give her hard copies of the warranty info for her equipmentShe refused them and also started to yell at *** and become very combative with him in front of two of her friendsOne male friend attempted to keep her calm and at that point *** left.
At this point the system is active, equipment is paid, Ms*** has a few manuals for the equipment and myslef or anyone else from SDSS has had any communication with Ms ***---------- Forwarded message ----------From: *** *** Date: Tue, Feb 9, at 11:AMSubject: *** ***/*** *** *** *** ***To: ***, *** *** , "***, ***" , *** *** Cc: ***, ***, *** *** , *** *** , *** ***
Hi allI have attached ALL the files we have on *** ***. We have done our best to get this system installed in record timeThe system is operationalWe have permission to operate from SDGE and have requested payment from the home owner. At this point she has had communication issues with of our operations managers, her sales rep and has had extended conversation with staff members at CED Green Tech. They have provided her with ALL document she has requested.
She has blocked all the emails from our company as well as the CEO and the sales rep. *** *** Attorney At law has been instructed to email and send all the info attached to *** *** as she has communicated to various agencies that non of this has been provided to her so *** will send this via email and also via certified mail.
From here on out please make sure that ALL communication is " reply to all" so that we can all be on the same page.
Thank you,
--
*** *** | VP Sales and Marketing Office: ***
Direct: ***
www.SanDiegoEnergySolutions.com Belief ~ Character ~ Competence
IMPORTANT NOTE: The information contained in this message may be privileged and confidential and protected from disclosureIf the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedIf you have received this message in error, please notify the sender immediately by replying to this message or by telephone (***) and delete this messageThank you--
*** *** | VP Sales and Marketing Office: ***
Direct: ***
www.SanDiegoEnergySolutions.com Belief ~ Character ~ Competence
IMPORTANT NOTE: The information contained in this message may be privileged and confidential and protected from disclosureIf the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibitedIf you have received this message in error, please notify the sender immediately by replying to this message or by telephone (***) and delete this messageThank you

Here is the email that was sent to the customer. Also please take note of the contract attached which the customer signed. It states that we are to be paid at time of city inspection and it also states the SDGE inspection is a few weeks after. The customer chose to ignore that section of the...

contract. She also decided to not pay us and instead paid CED minus accrue interest per the signed contract.   This customer had issues with the first project manager ([redacted])  where she had hung up on her rudely so we at that point changed her to a new project manager ( [redacted]) she also ended up having some type of conflict with erh and we ended up changing her to [redacted] who she got along with until the day of final inspection.  On the morning of final inspection [redacted] called her from the office along with [redacted] the lead installer to inform Ms [redacted] that the following day we would be to her home to do a final pre city inspection and to place stickers on the PV system. Ms. [redacted] at that time decide to again hang the phone up on [redacted]. The next morning I myself decided to ride along with [redacted] and [redacted] to make sure things went smoothly. I waited on the side walk and let [redacted] and [redacted] knock on Ms. [redacted]s door. She answered the door very rudely and stated " I hope you guys are not here to collect a payment. [redacted] explained ot her that we were not and that we where there to put stickers on the system and that she would in fact need to provide us with a check the following day once the city inspector  signed the final.  Ms. [redacted] had some questions about the 30% ITC and I started to explain how she could get the ITC money.  The next day the city passed the inspection and Ms. [redacted] said she would not pay us until SDGE also did an inspection. 3 days later SDGE  also gave  her permission to operate and she still refused to pay. She had a conversation with [redacted] the CEO and that also did not end with Ms. [redacted] paying us. She refused to pay us when instructed to do so by the DAs office, CED green tech, the Hero investigation team The CSLB and our lawyer. It was only after a month and with the help of CED that Ms. [redacted] decided to pay them for the equipment. Everyone involved in the process was very nice to Ms. [redacted] as we are all under the impression that there maybe some type of mental issues at play here. The sales person [redacted] went to Ms. [redacted] house to give her hard copies of the warranty info for her equipment. She refused them and also started to yell at [redacted] and become very combative with him in front of two of her friends. One male friend attempted to keep her calm and at that point [redacted] left.  At this point the system is active, equipment is paid, Ms. [redacted] has a few manuals for the equipment and myslef or anyone else from SDSS has had any communication with Ms [redacted].---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Tue, Feb 9, 2016 at 11:49 AMSubject: [redacted]To: [redacted], [redacted] <[redacted]>, "[redacted], [redacted]" <[redacted]>, [redacted] <[redacted]>Cc: [redacted], [redacted], [redacted] <[redacted]>, [redacted] <[redacted]>, [redacted] <[redacted]>Hi all.I have attached ALL the files we have on [redacted].  We have done our  best to get this system installed in record time. The system is operational. We have permission to operate from SDGE  and have requested payment from the home owner.   At this point she has had communication issues with 3 of our operations managers, her sales rep and has had extended conversation with 2 staff members at CED Green Tech.  They have provided her with ALL document she has requested. She has blocked all the emails from our company  as well as the CEO and the sales rep. [redacted] Attorney At law has been instructed to email and send all the info attached to [redacted] as she has communicated to various agencies that non of this has been provided to her so [redacted] will send this via email and also via certified mail. From here on out please make sure that ALL communication is " reply to all" so that we can all be on the same  page. Thank you,-- [redacted] | VP  Sales and Marketing Office: [redacted]                         ...⇄ ~ Character  ~ Competence IMPORTANT NOTE: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to this message or by telephone ([redacted]) and delete this message. Thank you.-- [redacted] | VP  Sales and Marketing Office: [redacted]                         ...⇄ ~ Character  ~ Competence IMPORTANT NOTE: The information contained in this message may be privileged and confidential and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to this message or by telephone ([redacted]) and delete this message. Thank you.