Initial Business Response /* (1000, 5, 2015/05/28) */
Unfortunately this customer has some facts skewed -
1) we agree his Cost of the extended contract was $3,- what the customer didn't make clear is that when he filed this report, he had a current claim in which the company is paying approx
$for a 'new' aftermarket driveshaft - this is common practice for extended service contract companies and customer to use new after market parts - but the customer elected to go factory and pay the difference - so total paid out so far is approx $2,by the service contract company
2) customer has inquired to us several times about canceling the extended service contract, gap insurance, and theft devicewe have repeatedly told him he CAN cancel them and received a prorated refund that will go to the lienholder, not directly to him - he has decided several times not to cancelhe still can cancel these items
3) hearing about repairs he has chosen to pay for after he bought it without informing us gave/gives us no chance to help resolvefurthermore, hearing about them more than two years after he bought the car seems bizarre
4) I have had several communications with this customer in the past two months about the current claim with *** - per the customer, *** is blaming the service contract company for non payment, but reality is *** originally didn't send in paperwork but told customer they did, sonnen once they sent in the paperwork didn't sign the workorder, didn't add sales tax and this is why the payment was slowFurhtermore, the customer informed me that *** wouldn't 'release' the car til paid by the service contract company (this is ludicrous), I personally and had the service contract company's rep vouch for the $ so that sonned would release the car
Initial Business Response /* (1000, 5, 2015/05/28) */
Unfortunately this customer has some facts skewed -
1) we agree his Cost of the extended contract was $3,- what the customer didn't make clear is that when he filed this report, he had a current claim in which the company is paying approx
$for a 'new' aftermarket driveshaft - this is common practice for extended service contract companies and customer to use new after market parts - but the customer elected to go factory and pay the difference - so total paid out so far is approx $2,by the service contract company
2) customer has inquired to us several times about canceling the extended service contract, gap insurance, and theft devicewe have repeatedly told him he CAN cancel them and received a prorated refund that will go to the lienholder, not directly to him - he has decided several times not to cancelhe still can cancel these items
3) hearing about repairs he has chosen to pay for after he bought it without informing us gave/gives us no chance to help resolvefurthermore, hearing about them more than two years after he bought the car seems bizarre
4) I have had several communications with this customer in the past two months about the current claim with *** - per the customer, *** is blaming the service contract company for non payment, but reality is *** originally didn't send in paperwork but told customer they did, sonnen once they sent in the paperwork didn't sign the workorder, didn't add sales tax and this is why the payment was slowFurhtermore, the customer informed me that *** wouldn't 'release' the car til paid by the service contract company (this is ludicrous), I personally and had the service contract company's rep vouch for the $ so that sonned would release the car