Santa Margarita Toyota

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below these are liesMARK TOLD ME THAT I HAD TO HAVE MY DRIVE BELT REPLACEDnot once did they say they had to jump my car they said is was sluggish to start and that it failed the battery testIt passed when I took it to another place.When mark was telling me that my drive belt needed to be replaced he also said I had a major oil leak and needed to have my engine ripped apart to see where it was coming from.This "manager" failed to mention that the conversation he had on the phone with my ex he kept telling him to "not tell him how to run his business" when my ex simply asked him if she had this major leak and drive belt problem why didn't they tell here when they inspecTed my car and that he would be fired from his job as a mechanic if he practiced their policieslike I said this guy was so rude and ditched me so fast in the parking lot I still have the number for the top of my car in it He is twisting the truthLook at all their yelp reviews everyone says they are scam artists Regards, [redacted]

Hello ***, This e-mail is response to a letter I received with ID-***. I called and spoke to Mrs*** today in regards to her complaint to the Revdex.com of receiving poor service on 8/for our complimentary car wash and coffee service we provide for all Toyota customerI
apologized to Mrs*** for the poor service that she received from one of our staff members and offered to wash her car at her convenience. Sincerely*** ***Service Manager

This email is in response to the complaint you received from the Revdex.com in regards to service customer *** ***. On 3/7/we assisted a lady who was claiming to be the x wife of Mr*** with her Toyota Matrix with milesShe advised our Assistant Manager Mark that she would
like her four spark plugs replacedMark then generated a repair order and it was dispatched to one of our service technicians to have the four spark plugs replaced on top of the engineWhile the vehicle was in our shop we had to use jumper cables to get the engine started so we advised the customer of that fact and the customer declined having a battery replaced along with a filter that was very black and needed replacementThe customer returned on 3/11/and advised that when she starts her car there is a high pitch noise coming from the engine areaWe advised her that we would inspect the cause of the noise and perform a diagnosis and wave the diagnostic fee as a courtesyThe diagnostic results came back from a Certified Toyota Master Technician that the drive belt tensioner bearing has gone bad and would need to be replaced to resolve the concernWe also advised that there is an oil leak from her engine that is leaking onto the tensioner that could have led to the problem or the part could have just failed due to age and mileage of the vehicleThe customer became very upset after receiving this information so I “ *** ***” greeted the customer and asked if I could be of any assistanceShe explained to me that we damaged her drive belt tensioner while replacing the spark plugsI suggested we walk out the vehicle so that I could use the vehicle to help explain that the four spark plugs are on top of the engine and for no reason would we be working in the area of the failed partShe then proceeded to contact Mr*** by cell phone to discuss her displeasure and handed the phone to meI greeted Mr*** and he explained that he was an x mechanic and was able to understand that replacing spark plugs could not lead to a failed belt tensioner but would like to have our service technician disciplined for not advising her of the failed partI then explained to Mr*** that when the vehicle was in for the spark plugs to be replaced we never heard any abnoises from the engine during the service or when the vehicle was pulled into our service drive when it was picked upHe then proceeded to become very irate over the phone and calling me a *** *** and telling me I didn’t know what the F* I was doing and threating to contact the Revdex.com and write negative reviews on YelpAt this point I passed the phone back to his X-wife and told her to have a nice day. Attached you will find the Yelp reviews as he promisedPlease let me know if you need anything else. *** ***Service Manager Avenida Empresa, Rancho Santa Margarita, CA 92688Office: *** Fax:***Email: ***@***.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
these are lies. MARK TOLD ME THAT I HAD TO HAVE MY DRIVE BELT REPLACED. not once did they say they had to jump my car they said is was sluggish to start and that it failed the battery test. It passed when I took it to another place.When mark was telling me that my drive belt needed to be replaced he also said I had a major oil leak and needed to have my engine ripped apart to see where it was coming from.This "manager" failed to mention that the conversation he had on the phone with my ex he kept telling him to "not tell him how to run his business" when my ex simply asked him if she had this major leak and drive belt problem why didn't they tell here when they inspecTed my car and that he would be fired from his job as a mechanic if he practiced their policies. like I said this guy was so rude and ditched me so fast in the parking lot I still have the number for the top of my car in it.  He is twisting the truth. Look at all their yelp reviews everyone says they are scam artists.
Regards,
[redacted]