Santa Marguerite

Response: After investigation, we have found that the customer's order has been shippedThe [redacted] tracking number is [redacted] We have advised the customer that if they would like to return their item once they receive it, they can follow our return policy outlined on our websiteSent on: 5/3/5:41:PM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint First of all, Santa Margarithe says that was a "widespread miscommunication", how can they said this if we are more than women, whom has been scammed by their social media communications in where they assure their prices are in mexican pesos ? (attached some printscreen's proofs).Second, they say that they agreed to reimburse me for my purchaseHowever, that happened after more than e-mails in which:1.I asked to cancel my order because of the currency's scam2.I requested them an estimated date of arrival of my order (It took more than days to deliver my order when its time promised was days)I complained for their customer's service because I tried several times contact them by phone, chat & social media (where them blocked me) with no response from themI asked them why my order arrives incomplete and very poor quality I demanded them to refund my order justifying noncompliance with a federal law for Timely Receipt of Merchandise (Only at this moment they agreed to make me the refund which I do not know if is going to be real actually)Attached some emails and printscreens that proof what Im sayingAnd about the complaint in the Attorney General’s Office, yes I did itAnd I also sent a claim to the Federal Trade Commission with my scam details (both were under the business knoledge because I told them by email)Finally, the conclusion is that this business is dedicated to defrauding people who trust in their nice website and social media pagesThe reality is that, as I said, we are more than scammed women, trying to recover our money back and trying to prevent that more people fall into this scamThat why, we create a [redacted] group called "Santa Marguerite Fraude (in spanish), in which you can see all the similar cases, pictures of the merchandise that some of us recieved and threats that some women have received from the CEO of SM (attached some printed screens of the group's posts)I only want my money back, justice and stop this business scam as soon as possible Regards, [redacted]

Response: After investigation, we have found that the customer's order was refunded in fill on April 18thWe have re-sent the refund confirmation email for the customer's records

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
After days I havent received anything from you, So I can't sent it back to you, you wrote me that my orden doesn't apply for refund only for credit in your store, I don wan't a credit in your store because all this situation wasn't a misundersatanding about the currency , you answer to the clients that the currency was in mexican pesos, I send my order were you can see that wasn't in dlls, beside you confirm me in the mail that I attach that you will change the address and you did't
Regards,

Response: After investigation, we have found that the complainant's order was refunded in full on April 17thWe have re-sent the refund confirmation email to the customer for their records

Response:After investigation, we have found that the complainant's order was refunded in full on April 16th. We have re-sent the refund confirmation email to the customer for their records. Sent on: 5/3/2017 5:31:55 PM

Sent: Thursday, April 20, 2017 2:25 PMSubject: Website: Complaint Response Response: We Understand there has been a widespread miscommunication regarding currency. We at Santa Marguerite are committed to excellence and are working to right this communication lapse. The customer has requested a...

refund for their items, which we are more than willing to comply with. We have requested that the customers send their purchases back to us so we can refund them in full. We have contacted the customer and are in the works of solving this conflict. Below you will find a copy of the email sent to the customer. It is with great concern and regret we received your complaint filed with the Attorney General’s Office. These concerns are of upmost importance to us at Santa Marguerite.   First and foremost, on behalf of Santa Marguerite, I would like to personally apologize for the miscommunication regarding prices. While this miscommunication was most unfortunate, I assure you we are taking the necessary steps to prevent it from happening in the future, however, on both our website and app our currency is and always has been reflected in US dollars. Our customers are of utmost importance to us and we are actively working to resolve any problems that may have occurred due to this misunderstanding concerning currency. In order to receive a refund, we need to receive your items back. In order for us to refund your order, you will need to follow our return policy outlined on our website. After we receive your items, we would be more than happy to refund you in full. Thank you for bringing this matter to our attention.   We value our customers and ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to contact us at [email protected] We look forward to continuing serving you as a valued customer.   Thank you for your invaluable support,   Santa Marguerite 4265 San Felipe St Ste 1100 Houston, TX 77027

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business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], but santa marguerite send me the money because y send from [redacted] one post just said be careful here price is in dollars. the mail from santa marguerite form me told me that: WE HAVE ASKED YOU TO PLEASE REMOVE ALL YOUR NEGATIVE POSTS, COMMENTS AND PICTURES ON ALL SOCIAL MEDIA AND WE WILL MAKE AN EXCEPTION TO DISSOLVE THIS ORDER. WE HAVE ASKED YOU TO PLEASE REMOVE ALL YOUR NEGATIVE POSTS, COMMENTS AND PICTURES ON ALL SOCIAL MEDIA AND WE WILL MAKE AN EXCEPTION TO DISSOLVE THIS ORDER.

After investigation, we have found that the customer's order had an attempted delivery in Mexico City on April 28th. We have contacted the customer and advised them to contact their local post office to pick up their order. If they would like to return their purchase for a refund, we have advised them to follow our return policy outlined on our website.

Response: After investigation, we have found that the customer's order has been shipped. The [redacted] tracking number is [redacted]. We have advised the customer that if they would like to return their item once they receive it, they can follow our return policy outlined on our website. Sent on:...

5/3/2017 5:41:25 PM

Response: After investigation, we have found that the customer's order was refunded in fill on April 27th. We have re-sent the refund confirmation email for the customer's records. Sent on: 5/3/2017 5:42:27 PM

Response: We Understand there has been a widespread miscommunication regarding currency. We at Santa Marguerite are committed to excellence and are working to right this communication lapse. The customer has requested a refund for their items, which we are more than willing to comply with. We have...

requested that the customers send their purchases back to us so we can refund them in full. We have contacted the customer and are in the works of solving this conflict. Below you will find a copy of the email sent to the customer. It is with great concern and regret we received your complaint filed with the Attorney General’s Office. These concerns are of upmost importance to us at Santa Marguerite.   First and foremost, on behalf of Santa Marguerite, I would like to personally apologize for the miscommunication regarding prices. While this miscommunication was most unfortunate, I assure you we are taking the necessary steps to prevent it from happening in the future, however, on both our website and app our currency is and always has been reflected in US dollars. Our customers are of utmost importance to us and we are actively working to resolve any problems that may have occurred due to this misunderstanding concerning currency. In order to receive a refund, we need to receive your items back. In order for us to refund your order, you will need to follow our return policy outlined on our website. After we receive your items, we would be more than happy to refund you in full. Thank you for bringing this matter to our attention.   We value our customers and ask you to please feel free to continue to provide feedback about our services. If you have any further questions or would like to discuss this matter further, please feel free to contact us at [email protected] We look forward to continuing serving you as a valued customer.   Thank you for your invaluable support,   Santa Marguerite 4265 San Felipe St Ste 1100 Houston, TX 77027 Sent on: 4/20/2017 2:31:15 PM Sent by: 129.62.68.142

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
First of all, Santa Margarithe says that was a "widespread miscommunication", how  can they said this if we are more than 60 women, whom has been scammed by their social media communications in where they assure their prices are in mexican pesos ? (attached some printscreen's proofs).Second, they say that they agreed to reimburse me for my purchase. However, that  happened after more than 10 e-mails in which:1.I asked to cancel my order because of the currency's scam2.I requested them an estimated date of arrival of my order (It took more than 15 days to deliver my order when its time promised was 8 days)3. I complained for their customer's service because I tried several times contact them by phone, chat & social media (where them blocked me) with no response from them4. I asked them why my order arrives incomplete and very poor quality  5. I demanded them to refund my order justifying noncompliance with a federal law for Timely Receipt of Merchandise (Only at this moment they agreed to make me the refund which I do not know if is going to be real actually). Attached  some emails and printscreens that proof what Im saying. And about the complaint in the Attorney General’s Office, yes I did it. And I also sent a claim to the Federal Trade Commission with my scam details (both were under the business knoledge because I told them by email). Finally, the conclusion is that this business is dedicated to defrauding people who trust in their nice website and social media pages. The reality is that, as I said, we are more than 60 scammed women, trying to recover our money back and trying to prevent that more people fall into this scam. That why, we create a [redacted] group called "Santa Marguerite Fraude (in spanish), in which you can see all the similar cases, pictures of the merchandise that some of us recieved and threats that some women have received from the CEO of SM (attached some printed screens of the group's posts). I only want my money back, justice and stop this business scam as soon as possible.  
Regards,
 [redacted]