Santander Consumer USA

THIS COMPANY IS STRAIGHT GARBAGE! THEY CAN'T GET ANYTHING RIGHT. IF YOU'RE A BODY SHOP THEY COLLECT THE MONEY FROM THE INSURANCE COMPANY AND CASH IT AND WON'T GIVE IT TO YOU TILL THE VEHICLE IS COMPLETELY FINISHED SO I HAD TO USE MY PERSONAL MONEY TO REPAIR THE VEHICLE AS WE REQUIRE HALF DOWN TO BUY PARTS AND SUPPLYS. THE VEHICLE HAS BEEN FINISHED FOR 3 WEEKS AND I SENT IN ALL THE INFO THEY NEEDED MULITPLE TIMES AND THEY KEPT SAYING THEY DIDNT RECEIVE THE W9 WHICH WE FAXED TO 2 DIFFERENT NUMBERS THEY SUPPLIED AND GOT RECEIPTS SHOWING THE DATE AND TIMES THEY RECEIVED THEM, ALSO EMAILED THEM MULTIPLE TIMES AND THEY SAID THEY HAVENT RECEIVED THEM EITHER. THEN I MENTIONED PUTTING A LEIN SALE ON THE VEHICLE AS IT'S BEEN FINISHED OVER 3 DAYS AND NOT PAID FOR AND PICKED UP. THEN ALL OF A SUDDEN, THEY RECEIVED IT AND SAID EVERYTHINGS UNDER REVEIW. STILL HAVENT RECEIVED THE MONEY OR ANYTHING I THINK THEY DO THIS TO MAKE PEOPLE GO OUTTA BUISNESS AND LOSE THEIR SHOPS AND HOMES. THEY HAVE THE MOST DISREPECTFUL PEOPLE THAT ANSWER AND DONT HELP ONE BIT SUCH BAD CUSTOMER SERVICE. I WILL NEVER WORK ON ANOTHER VEHICLE THAT HAS A FINANICAL COMPANY INVOLVED THAT HOLDS THE MONEY LIKE THEY ARE DOIN RIGHT NOW. IVE CALLED THE OWNER OF THE VEHICLE AND LET HIM KNOW HE SAID HE NEEDS HIS CAR BACK BUT I CAN'T RELEASE THE VEHICLE TILL THE WORK IS PAID FOR. I TOLD HIM TO REACH OUT TO THE FINANCIAL COMPANY TO HELP PUSH IT ALONG AS WELL THEY TELL THE OWNER THAT THEY HAVNT RECEIVED ANY PAPERWORK YET BUT THEYRE LYING TO HIM AS I HAVE PROOF IVE SENT IT IN MULTIPLE TIMES. LOOK AT THEIR REVEIWS IM SUPRIZED THEYRE EVEN STILL IN BUISNESS WITH THEIR 1 STAR RATING THAT SHOULD JUST PROVE TO YOU THEY DONT CARE ABOUT YOU THEY JUST WANT YOUR HARD-EARNED MONEY I WOULD NOT TRUST THEM ONE BIT