This website is quite possibly the worst group of people Ive had the misfortune to deal withThey are completely immature and unprofessional as well as extremely obnoxious, like a company run by teenagersOrdering wasnt a problem, in fact they were all to happy to take my money, it was the return where the problems began (I would like to say, that I did try to call them before I placed my order to clarify what I was looking for, but the woman who answers the phone is rude and would not talk to me, instead insisting I just order or send an email instead.) However, I ordered a cooler from them, they have the dimensions on the website, and it appeared to fit my needsOnce it arrived, we opened the box to see right away, that the cooler was just way too small, we even took a tape measure and remeasured the cooler and it came up short of what was posted I asked for a RA# so I could return it, which they responded "okay, but you have to pay a 15% restocking fee"I refused, for the reasons previsously listed and 15% was ridiculous since I never opened the packaging, just the box, after which the reps who handle the emails got increasingly nastierTo sum it up, and not be as rude as they were, they insisted I pay and that I was wrong, that I was even making up excuses not to pay the restocking feeI insisted I was correct and that even though I opened the shipping box, I never removed the item from its packaging so I should not have to pay a restocking fee of 15% I never received a receipt for the return, I payed with a company card and its policy that we show invoices even for returnsAgain I called, to which the same miserably woman said to email them because she just cant help me (no surprise)So I emailed my request, to which they responded, and totally ignoring my request, said they paid the restocking fee, that my monthly credit card statement is good enough for a receipt, and 'btw' we measured the cooler and its exactly as described So good people who may actually read this before purchasing from Roadtrucker.com, please dont buy there, dont make my mistake, save yourself the headacheTheir kind of buisness additude is the kind that puts them out of buisness and drives people awaySo stay away
This website is quite possibly the worst group of people Ive had the misfortune to deal withThey are completely immature and unprofessional as well as extremely obnoxious, like a company run by teenagersOrdering wasnt a problem, in fact they were all to happy to take my money, it was the return where the problems began (I would like to say, that I did try to call them before I placed my order to clarify what I was looking for, but the woman who answers the phone is rude and would not talk to me, instead insisting I just order or send an email instead.) However, I ordered a cooler from them, they have the dimensions on the website, and it appeared to fit my needsOnce it arrived, we opened the box to see right away, that the cooler was just way too small, we even took a tape measure and remeasured the cooler and it came up short of what was posted I asked for a RA# so I could return it, which they responded "okay, but you have to pay a 15% restocking fee"I refused, for the reasons previsously listed and 15% was ridiculous since I never opened the packaging, just the box, after which the reps who handle the emails got increasingly nastierTo sum it up, and not be as rude as they were, they insisted I pay and that I was wrong, that I was even making up excuses not to pay the restocking feeI insisted I was correct and that even though I opened the shipping box, I never removed the item from its packaging so I should not have to pay a restocking fee of 15% I never received a receipt for the return, I payed with a company card and its policy that we show invoices even for returnsAgain I called, to which the same miserably woman said to email them because she just cant help me (no surprise)So I emailed my request, to which they responded, and totally ignoring my request, said they paid the restocking fee, that my monthly credit card statement is good enough for a receipt, and 'btw' we measured the cooler and its exactly as described So good people who may actually read this before purchasing from Roadtrucker.com, please dont buy there, dont make my mistake, save yourself the headacheTheir kind of buisness additude is the kind that puts them out of buisness and drives people awaySo stay away