Saturday's Market

-------- Forwarded message ----------From: Leni R*** < [redacted] >Date: Thu, Jul 16, at 1:PMSubject: [redacted] To: " [redacted] " < [redacted] >Cc: Rod R [redacted] < [redacted] > DEAR MS***: REFERENCE IS MADE TO YOUR LAST INQUIRY DATED JULY 13, ADVISING THAT YOU CONTACTED [redacted] BUT SHE HAS NEVER RESPONDED IF YOU WILL RECALL FROM OUR LAST COMMUNICATION WITH YOU DATED JUNE 29, 2015, WE OFFERED [redacted] OPTIONS COPY ATTACHED ENCLOSURE # PAY JUNE AND JULY, RENT AND CONTINUE OPERATING HER STAND TO LEASE END OR COLLECT HER BELONGINGS INCLUDING ALL STANDS, TABLES AND DISPLAYSWE WOULD REPLACE THE TABLE SHE INSISTED WE DAMAGED IF SHE CH [redacted] OPTION 2, WE WOULD SEND HER TO COLLECTIONS FOR THE MONTHS REMAINING ON HER LEASE SHE NEVER SHOWED ON RENT DAY, SATURDAY JULY 4, SHE FINALLY CONTACTED US JULY 8, AND ADVISED SHE WOULD LIKE TO MAKE TO PICK UP HER MERCHANDISE CLEARLY SHE WAS CHOOSING OPTION ON TUESDAY JULY 14, AT 11:AM SHE PICKED UP HER ITEMS INCLUDING ALL DISPLAYS AND TABLES WHEN SHE WAS FINISHED REMOVING HER ITEMS FROM OUR PROPERTY, SHE SIGNED A STATEMENT THAT: · SHE RECEIVED HER ITEMS IN ACCEPTABLE CONDITION, · WE PROVIDED HER WITH A NEW TABLE TO REPLACE THE ONE SHE CLAIMED WAS DAMAGED· SHE WAS AWARE THAT BY CHOOSING THIS OPTION SHE WAS COGNIZANT OF THE FACT THAT WE WOULD BE SENDING HER TO COLLECTION FOR THE MONTHS REMAINING ON HER LEASE PLUS COLLECTION FEES· A COPY OF THIS SIGNED RELEASE IS ATTACHED, ENCLOSURE # SENDING PEOPLE TO COLLECTIONS, IS NOT AN ACCEPTABLE RESOLUTION TO SATURDAY’S MARKET HOWEVER, FACED WITH THE CIRCUMSTANCES, WE FEEL THAT IT IS THE ONLY TO BE MADEWE COULD NOT · SPEND ANY MORE MAN HOURS DEFENDING OUR POSITION BECAUSE OF · SOMEONE WHO WAS DISRUPTING OUR RIGHT TO DO BUSINESS· MAKING ACCUSATIONS AND · CLEARLY ATTEMPTING TO BREAK HER LEASE WE ARE IN THE PROCESS OF PREPARING HER FILE FOR COLLECTIONS THANK YOU FOR YOUR KIND ASSISTANCE IN MEDIATING THIS CLAIM

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CUSTOMER EXPERIENCE INFORMATIONCustomer information: [redacted] Renee [redacted] Highland Street Harrisburg, PA Daytime Phone: (717) 379–Evening Phone: (717) 379–8732E-mail: a***pa(G)hotmail.comThe details of this matter are as follows:Complaint involves: Contract DisputesCustomer's Statement of the Problem: On 2/15/14, entered into a contract with Saturday's Market to rent spaces Dand Dfor a period of months commencing on 3/1/I agreed to open a stand that sells hand made candles and aromaticsDue to the nature of my product, I must operate in an indpor, climate controlled environmentDuring the first year there I incurred losses due to management shutting off the air conditioning shortly after the peak busy hours of 10–Due to my iocation being very cl [redacted] to hot food vendors, the tempurature climbed very quickly to a point that the gel wax on my product began to meltI was forced to cl [redacted] early from May through September in order to mitigate damage to my finished product.SATURDAY'S MARKET RESPONSE # TO AEOVE ALLEGATION:e *** [redacted] HAS BEEN A VENDOR WITH SATURDAY'S MARKET ATVARIOUSTiNESSHE IS QUITE FAMILIAR WITH THE LAYOUT OF THE MARKET AND VENDORS.SHE PERSONALLY PHCKED OUT HERCURRENT LOCATIONAT NO Tiosis: DiD SHE ?S????? W? ??V? ??R ?? ??????R L??????? S? ???? S?? C?? "Li) ???W?? FROM THE FOOD VENDORS.WE OFTEN MOVE VENDORSSOMETIMES THEY JUST AREN'T DOHNG ENOUGH BUSINESS AND THEY WANT TO TRY ANOTHER LOCATION.SOAfter HMIES THEY HAVE A GENUINE PROBLEM AND THEY NEED TO #OVE[redacted] NEVER REQUESTED THAT WE MOVE HER CANDLE STAND AWAY FROM ITS ?URR??? 1.???????.• SATURDAY'S MARKET HAS 4-TON HEATINGIAIR CONDITIONERS, COSTING OVER $500,THESE UNITS OPERATE ON A COMPUTERIZED SCHEDULE.WE ARE OPEN TO THE PUBLIC ON SATURDAY'S ONLYTHE UNITS COME ON FRIDAY AT 12:AM AND ARE SHUT OFF SATURDAY AT 3:PM.WE ARE ENCLOSING A COPY OF THE HEATING SCHEDULE (ENCLOSURE # 1) FC YOUR REVIEW•HOW DOES MS [redacted] KNOW WE SHUT THE AIR CONDITIONING OFFCAN SHE PROVE HER CLAIMS2Due to extenuating circumstances, I did not provide ///Saturday's Market with the required day notice to move out at the end of my contractI did speak with office asking if it were at all possible to terminate the lease early without reprecussion due to some on going health issues and my antcipation of the difficulty it would cause in the foreseeable futureThe response I received was that according to the contract, was bound to an automatic renewal since I did not proivce the required day notice.RESPONSE #2:e M.S [redacted] HAS CONTRADICTED HERSELF.SHE STATES ABOVE THAT “ -• “I did speak with office asking if it were at all possible to terminate the seaseantcipation of the difficulty it would cause in the foreseeable future.”However she states BELOW:A• “I am now in my third year of operating at Saturday's Market and at no point have I ever given indication that I would break my contract.”WHAT is HER inTENTION?e DHD SHE WANT TO TERMINATE HER LEASE EARLY AS SHE STATES ORHAS SHE NEVER GIVEN ANY INDICATION THAT SHE WOULD BREAK HER ?S???R?C??From here the relationship with Satuday's Market souredManagement then decided that upon the rent being two weeks past due, they would install chicken wire and bar me access to my standWhen I inquired about it, management was biligerent and unprofessional in their responseIt was stated that they would not permit me to move out of my stand with a past due rent balanceThis situation has barred me from being able to conduct business which is my sole means of offsetting overhead costs.RESPONSE # 3:• SATURDAY'S MARKET IS A FARMER'S MARKET, FLEA MARKET.e WE OF EN DAYS EVERY WEEK e SATURDAY AND SUNDAYe SATURDAY CONSISTS OF ANOUTSiDE MARKET AND AN INSIDE MARKET.• WE ARE OPEN SUNDAY, OUTSIDE ONLY WEATHER PERMITTING.• *** [redacted] IS A SATURDAY INSIDE MARKET VENDOR.• OUR BUILDING, WHEREIN [redacted] CONDUCTS BUSINESS, IS:• 150,SQUARE FEET? ???R??R? ???R???????L? FOOT SPACESe EACH OF THESE FOOT SPACES IS OCCUPIED EY e VENDORS CONDUCTING VARIOUS BUSINESSESe BETWEEN THE INSIDE MARKET AND THE OUTSHOE MARKET WE CANATTRACT UP TO 100,PEOPLE ON A GOOD SATURDAY.• WE HAVE FULL TIME EMPLOYEES AND PART TIME EMPLOYEE.• WE EMPLOY ONE PROFESSIONAL SECURITY GUARD.? R??? D?? ?S ???S??S,? ?? IS ??? F?RS? S??URD?? ?? ??? ?????..MOST VENDORS DO NOT WANT TO LEAVE THEIR STANDS TO COME INTO THE OFFICE TO PAY RENTTHEREFORE, WE ASSIGN ONE EMPLOYEE TO PERSONALLY VISIT EACH STAND IN AN EFFORT TO COLLECT THE RENTSOME OF THE VENDORS PREFER TO COME INTO THE OFFICE TO PAY.BECAUSE OF THE SizB OF THE BUH DiNG (WE CANNOT POSSIBLY WATCH EVERY VENDOR) BECAUSE SOME OF THE VENDORS DO NOT PAY ON THME BECAUSE SOME OF THE VENDORS WH_L CONDUCT BUSINESS AND THEN SNEAK OUT BEFORE OUR PERSONNEL CAN GET TO THEIR STAND TO COLLECT RENT, BECAUSE SOME VENDORS WILL BE ABSENT ON RENT WEEK AND DiSAPPEAR BEFORE WE CAN APPROACH THEM FORRENT- MULTIPLY THE ABOVE BY 100,CUSTOMERS COMING AND GOINGCONDUCTING OUR BUSINESS IS TREMENDOUSWE CANNOT AFFORD ANY OF THE ABOVE REASONS FOR NON PAYMENT OF RENT? THEREFORE WE HAVE HAD TO ADOPT A FOLICYFIRST WE CALL AFTER THE FIRST TIME THE RENT IS MESSEDWE CALL AFTER THE SECOND RENT PAYMENT IS MISSED,ETCWE WH_iFORGEVE LATE RENT AND LATE CHARGES UP TO 2-WFEKS FOR GOOD REASON.AFTER WEEKS OF NON PAYMENT,iGNORiMG CALLSNOT SHOWING UP TO OPERATE THE STAND WE WHLL BAR THE PERSON FROMENTERING HS STANDNONE OF THEIR MERCHANDISE IS TOUCHEDWE MERELY FORCE THEM TO COME INTO THE OFFICE AND RECTIFY THE MATTER.| PERSONALLY WITNESSED THE FIRST THME HER STAND WAS CL***D.?:IT WAS THE THIRD WEEK OF CONSECUTIVE MISSED PAYMENTS ON NO APPEARANCESSHE HAD MERELY SHOWED UP FOR BUSINESS WAS WEEKS BEHIND EXPECTED TO DO BUSINESS AS USUAL AND WAS MAD BECAUSE WE TOOK ACTION.This has also incurred incidental costs to my neighbor as their staff have broken items within the gentleman's stand while installing/removing said chickenwire.RESPONSE # 4.?WE HAVE HAD NO COMPLAINTS FROM ANY OF THE VENDORS THAT OUR “INSTALLING/REMOVING SAID CHICKEN WIRE” CAUSED ANY DAMAGE TO ????RS???DS.iTEM iS BROKEN IN MS ***'S STAND ARE A DIFFERENT MATTER.?WHEN MS [redacted] DOES NOT SHOW UP TO OPERATE HER STAND, ?S??C??L?.? ?? R??? ????:• HER STAND IS LEFT VULNERABLE TO APPROXiMATELY 100,PASSING CUSTOMERS.IT IS COVERED BY A SERIES OF TARPSTHESE TARPS ARE FASTENED TO A WIRE SPANNING THE FRONT PART OF HER STAND.THE TARPS ARE SECURED TO THIS WIRE BY CLOTHS PHNSFURTHERMORE, THERE IS NOTHING THAT SECURES THE TARPS TO THE SlDES OF MRS ***’S STAND?LS? ??? iS ???R????????_?? F??? G?? ???W??? ??? ?????? ?F ??? ??R????? ??? FL??R.THAT:ANYONE OF TH [redacted] PASSING 100,CUSTOMERS could: PULL HER TOP DOWN FROM THE WIRE-------- -- SLIDE IT OPEN FROM THE SHOECRAWL UNDER THE TARP AND STEAL OR DAMAGE HER MERCHANDISEIT IS ***'S OWN NEGLIGENCE AND ABSENCE FROM BUSINESS THAT IS CAUSING HER PROBLEMS.- PICTURES OF MISS ***’S TARP/NEGLIGENCE SITUATION ARE ENCL***D (ENCLOSURE #2)..- In addition, management started to charge a compounded late fee Per the contract thatwas signed on 2/15/14, under "This Agreement" paragraph 3, "Failure to pay rent for a period of days is a default of this agreement, at which time Saturday's Market may remove vendor's property, from his or her reserved spaces(s), and store their property, at vendor's risk." At no point in my business history have I ever been more than days past due, until this past monthI was forced to revisit the initial contract because I did not feel that their practice of barring access to retail space was permittedAccording the terms of the contract, barring access in this manner prior to days is in violation of the contract.RESPONSE #5:ENCL***D PLEASE FIND A COPY OF MS***'S LEASE (ENCLOSURE #3)ALSO ENCL***D IS A COPY OF THE SIGN THAT IS POSTED TO THE FRONT DOOR AND AT VARIOUS PLACES WITHIN THE OFFICE (ENCLOSURE #4).ALSO ENCL***D IS A COPY OF MS ***’s PAYMENT HISTORY(ENCLOSURE ?5}? BY REVIEWING THE LEASE AND SIGNS IN THE OFFICE, IT IS VERY CLEAR IN HER LEASE AND BY THE SiGNS THAT 10% OF RENT WILL BE CHARGED FOR EVERY SATURDAYTHE RENT IS PAST DUEiF HER RENT IS SADDED THE FIRST WEEK$$ISADDED TO THE UNPAID BALANCE THE SECOND WEEK $ISADDED TO THE UNPAID BALANCE THE THIRD WEEK AND SO ON.MS [redacted] IS Hinging HER ARGUMENT ON THE STATEMENT HM THE LEASE.“FAILURE TO PAY RENT FOR A PERIOD OF DAYS Is A DEFAULT OF TAGREEMENT, AT which TIME SATURDAY'S MARKET MAY REMOVE VENDoR's PROPERTY, FROM HIS OR HER RESERVED SPACE(s) AND STORE THEIR PROPERTY, AT VENDOR'S RISK.”THERE HAS NEVER BEEN ANY REMOVAL OF HER PROPERTY.AFTER OR WEEKS OF NOT BEING PRESENT IN THE MARKET WHEN RENT WASDUE,• HER STAND WAS CL***D FOR REASONSTO KEEP THE PUBLIC FROM ENTERING HER STAND AND DOING WHATEVER BEHIND THE TARPSAND ? TO FORCE HER TO COME INTO THE OFFICE AND RECTIFY HER BACK RENT.• EACH AND EVERY TIME MS [redacted] PAID HER RENT, THE FENCING WAS REMOVEDSHE REGAiNED ENTRANCE TO HER STANDWITH HER MERCHANDISE INTACT THE PROBLEM WITH [redacted] IS: EVEN IF HER ACCOUNT IS IN GOOD STANDING, SHE is ABSENT FROM THE MARKET MORE THAN SHE IS THERESHE MISSES THEM TO AVOID PAYING RENTTo --- - - -------- SHE DOES NOT HAVE SUFFICIENT MERCHANDISE IN HER-STAND TO JuSTIFY HER RENT-- --- --------------- -HER CANDLES ARE HOMEMADE, --- - COMPETITION WITHIN THE MARKET FOR THE CANDLE BUSINESS IS TOUGHMS [redacted] SIMPLY DOES NOT GENERATE ENOUGH CAPITAL TO PAY HER RENT.TRUTH BE KNOWN, HER STAND SHOULD BE REDUCED TO % IT'S SIZESHE SHOULD BE OPEN FOR BUSINESS EACH AND EVERY SATURDAYSHE SHOULD IMPROVE HER PRODUCTOR CONSiT)FR ANOTHER WAY TO AUGMENT HER INCOME,SATURDAY's MARKET CAN Not: RUN A MARKETPAY EMPLOYEES PROvIDE RouTiNE MAINT PAY A SECURITY GUARD PROVIDE ADVERTISING FURNISH AIR CONDITIONING AND HEAT PAVE PARKING LOTS PAY FOR – TON AIR PAY FOR LIGHTING CONDITIONERS/HEATERS ETC., ETC., ETC.THAT COST $450,000.• IF WE LEFT EVERY VENDOR BE UPTO DAYS LATE, AS MS [redacted] HAS BEEN, WE WOULDN'T BE ABLE TO TURN ON THE LIGHTS MUCH LESS PROVIDE AiR CONDITIONING TO OUR VENDORS AND CUSTOMERS.Upon approaching management about this violation on 5/23/15, I was shouted at and threatenedThis situation quickly became hostile and which point informed management that they were in violation of the contract and I would not be forced to follow their unfair practices by intimidation; if necessary I would see them in courtPer "This Agreement", paragraph " Any vendor who is behind on rent and attempting to clear merchandise and vacate stand will be stopped." Their arguement for barring access to my stand is that they are not going to give me the oppurtunity to clear out my merchandiseI am now in my third year of operating at Saturday's Market and at no point have ever given indication that I would break my contract.RESPONSE #-e ABOVE STATEMENT S A CONTRADICTION.There are items that during the warmer months are removed at the cl [redacted] of business every Saturday due to the building not being tempurature controlled during non-operating hoursOther than that, all equipment and merchandise have remained within my rented space for the past year and three monthsPer "This Agreement",paragraph 2, "A late fee of $of rent will be added to the rent to be paid by the vendor for each week that rent is overdue." I do believe that there is a typo in the contract and haveRESPONSE #7ABOVE STATEMENT INCORRECT, IT IS NOT “A LATE FEE OF $10.00.”IT IS $10% OF RENT.QUITE A DIFFERENCEHER INTERPRETATION OF OUR LATE FEE is ALL OVER THE PLACE

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] Regrettably, I am rejecting Mr. R***’s response. Mr. R [redacted] has left out facts pertinent to this complaint, altered facts, and negated to address all the matters at hand while personally attacking me in his responses. As of the date of this complaint, no suggestion of resolution has been made on Saturday’s Market’s behalf. Mr. R [redacted] maintains that filing a complaint with the RevDex.com is harassment and proceeds to offer threats of pr***cution and assignment of fees. I am rejecting this response because:The statement in regards to the scheduling of the environmental controls during 2014, contradicts previous statements made by Mr. R***. Per our conversation on June 6, 2015, he stated that as of this past winter the cooling/heating systems were being started the night prior. This ar [redacted] from an incident over the winter where the temperatures were so extreme; the heating system was unable to warm the building when started on Saturday morning. Enclosure#1, provided from Accu-Aire, only acknowledges that during “2014 the HVAC Systems were in working order and serviced by us.” It does not provide any acknowledgement of hours of operation of the systems.Mr. R [redacted] again addresses the returned check 1690. I was aware the check would be returned because I check my bank accounts daily. The check was returned due to my error in not cancelling a previously scheduled ACH payment. Rather than waiting for Saturday’s Market to contact me, I made a good faith effort to rectify the situation. Mr. R [redacted] indicates in his second response that, “She did so without any communication from us.”Invoice [redacted] contains a compound late fee. At four weeks past due, the total amount due should have been $350 not the $366.03 that was invoiced, please see previously submitted invoicing/payment history from Saturday’s Market and Mr. R***’s previous response that the late fee should be $25 per each week late.I was charged a $50 returned check fee not the $35 Mr. R [redacted] states. The $50 returned check fee is clearly posted in the office.On June 6, 2015, I remitted $400 cash, leaving a balance of $16.03.If late fees were assessed per signed contract, the amount due would have been $350 plus the additional $50 returned check fee. The $400 remitted on June 6, 2015, would have satisfied this debt.Mr. R [redacted] sites Title 18, in stating that this returned check was pr***cutable under Pennsylvania law. §4105.b, provides specific conditions in which, it becomes a pr***cutable offense. The debt was made good prior to Saturday’s Market being aware of the matter and notice was never given by Saturday’s Market of the returned check; the debt was made good, well within the ten day period provided. “(b) Presumptions.--For the purp***s of this section as well as in any pr***cution for theft committed by means of a bad check, the following shall apply:(1) An issuer is presumed to know that the check or order (other than a post-dated check or order) would not be paid, if:(i) payment was refused because the issuer had no such account with the drawee at the time the check or order was issued; or(ii) payment was refused by the drawee for lack of funds, upon presentation within 30 days after issue, and the issuer failed to make good within ten days after receiving notice of that refusal.”On June 13, 2014, I arrived at Saturday’s Market to find my stand once again barred with chicken wire. I once again spoke with personnel in the office and was quickly dismissed with the demand for payment of rent and then duly ignored by the entirety of the office staff. At this time I have currently been barred from my stand for a period of two weeks during the month of June 2015. Saturday’s Market has taken to drilling a screw into the leg of a table used in my stand to secure the chicken wire used to barre access to my stand. If I cannot operate, I cannot generate revenues to pay expenses. Saturday’s Market did not include this practice of barring vendors from their stands for late rent in the signed contract nor on any addendum.Again, the lease provides 30 days before Saturday’s Market has the right to claim the vendor’s property.Saturday’s Market has essentially placed me in a “lock out” situation as a tenant.Specific remedies for recovery of rent are expressly stated in the lease.Time frame allotted the tenant is also stated in the lease as 30 days past due.Present and past “lock out” situations are in violation of the precedent set by Wofford v. Vavreck, 22 Pa. D. & C.3d (1981) ; Kuriger v. Cramer, 498 A.2d 1331 (1985); and Morrison v. Brungard, that have ruled The Landlord Tenant Act of 1951 and the related Rules of Procedure for Justice of the Peace Court provides exclusive process for a recovery of possession of real estate for rental arrears.The current “lock out” situation is equivalent to theft as defined by Title 18, Chapter 39, § 3921. Theft by unlawful taking or disposition.(a) Movable property.--A person is guilty of theft if he unlawfully takes, or exercises unlawful control over, movable property of another with intent to deprive him thereof.(b) Immovable property.--A person is guilty of theft if he unlawfully transfers, or exercises unlawful control over, immovable property of another or any interest therein with intent to benefit himself or another not entitled thereto.Mr. R [redacted] again sites my reluctance to move my stand. It has been an item that I have taken into consideration. However, I state yet again, that I do not have the physical or financial ability to renovate another stand to our needs at this time.Desired outcome:Due to previously discussed actions by Saturday’s Market, I was unable to address the original listed issues with management in a civil manner. I was left with filing a complaint as my only source of recourse. Since the filing of this complaint, the relationship with Saturday’s Market has become hostile. I would ask to be relieved from my contract without penalty and with return of the security deposit, plus the applicable accrued interest on the $250 deposit. Per our conversation on June 6, 2015, Mr. R [redacted] did not understand when I asked him about how the late fees were being calculated on invoices 49173 and ***. His response was dismissive during this conversation. However in his response, he plainly clarified that the late fees should be assessed at $25 per week. Saturday’s Market still has not issued credit for this over charge. Credit due on Invoice 49173 is $7.75Credit due on Invoice [redacted] is $16.03Requested credit was based on the annual cost of the contract of $3000 and our gross annual sales obtained from activities at Saturday's Market as filed on 2014 Schedule C in the amount of $2742.32. Below is a delineated listing of damages and missed opportunity costs. May 2014- September 2014 for 2 hours of rental time in which I was unable to operate due to management shutting off cooling system – $7.21 per hour for 2 hours for 22 Saturdays = $317.24 May 2014-September 2014 for missed sales opportunity for 2 hours of time in which I was unable to operate due to management shutting off cooling system - $6.59 per hour for 2 hours for 22 Saturdays = $289.96Total credit requested $607.20. Credit for four Saturdays as of June 22, 2015 (requesting credit for additional Saturdays in which stand is barred by management as they occur)$57.69 for one days rent x four Saturdays = $230.76$52.74 for estimated daily sales x four Saturdays = $210.96Total credit requested due to barred access, $441.72.Reimbursement for cost of table damaged by attachment of chicken wire to leg with screw. Screw has been added and removed several times, marring the leg of the table and the integrity of the leg.Cost of table - $35Based on previous responses and documents submitted by Mr. R***, you can see that he is unable to refute my claims. On at least one occasion, his response supported my claims and yet there has been no satisfactory rectification of the situation. In both responses Mr. R [redacted] has provided, he has attempted to defame my character by portraying me as a poor business person and deceitful, while portraying Saturday’s Market as completely infallible. Their actions and failure to admit culpability in their poor business practices have caused me both financial and emotional distress; while damaging my business due to not being able to operate due to being “locked out”. Mr. R [redacted] also states that he will bill me for personnel charges and service call, if I refute his response again. I am within my right to refute the response if it is unsatisfactory. I am concerned that they will attempt to add these charges to my rent account and deny me access to my stand until rent plus charges are paid. I am also concerned that they may attempt to seize my property that remains in my stand to satisfy this debt while in dispute. Once again, thank you for your time in dealing with this matter. [redacted] R. ***