Schneider Van Lines

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI am writing to inform you that a resolution has been reached regarding my complaint against Schneider Van Lines The requested refund of $1,was credited back into my checking account as proposed by the manager on Please note, that I did not receive an alert from my bank regarding the credit to my account on and was fully made aware of the credit by you on Sincerely, [redacted]

[redacted] and her cousin arranged for a long distance move togetherWe were able to give them a very discounted move since it was moves being done at one timeWhile [redacted] and her cousin were driving down to Florida they had (according to an email /text sent by [redacted] ) a "big blow out" and had decided to no longer move in togetherThese moves were now to be separated into separate movesWe DID NOT change the price on her cousins move even though she received a big discount due to the combination of the moves [redacted] had paid part of her cousins move costShe asked us to wait until her house sold and then would move with usOver months later she asked for a price for her move to FLWe gave her the option, during these months, to get her money paid returned to her and she said that she wanted to keep it with us for her upcoming (whenever her home sold) moveWhen [redacted] ' home did sell she told us that she did not want to accept the move estimate for her move as the price was too highShe asked for a refund of her depositHer money was paid to us in December Her cousin also paid us in 12/and also needed a partial refundWe had a huge problem refunding her money due to our credit card merchant (NACCA) telling us there was a problemThey said that a refund so late after payment sent red flags to the credit card merchant and the refund was rejectedI worked with John Ryan and Greg Firman at NACCA for weeks and weeks to get this other refund processedIt finally got refundedIt was during this time that [redacted] requested her refundI informed her that I was having trouble with her cousin's refund and her situation would have been similar in terms of the length of time between charge and refundShe then informed me that she no longer had the credit card she used with usIt had been closed due to fraud according to herShe asked that we refund into her checking account via her debit card for the charge that was taken from a now closed credit cardI was informed by NACCA that we could not put money into an account that we never took it out ofThey told me it looked like she was trying to borrow from a credit card and then have it returned as actual money in her checking accountThey told me this would cause big red flags and halt the whole processIt was the halt in her cousin's process that caused her cousin to call our office and scream obsenities at me and call me horrible names and curse at me over the phoneI did not want to go through that experience againAfter being in communication with [redacted] , and trying to figure out how to refund her money to a checking account via her debit, even though it was a credit card that was used, we told her we would send her a checkWe felt bad that this was ( partially due to her cousin's situation) causing a bit of trouble to get her desire of credit card money put directly into her checking accountWe told her we would send a check even though this was not how she paid usI spoke to [redacted] on 9/ [redacted] and confirmed that the check was sent as we had said it would beShe said she had a mail transfer on her old address so she would still receive her mail that was sent thereWe felt this situation was resolved as her refund was already mailed outThis complaint seems to be more of a push to get her check (which is in the hands of the ***) quickerThe check was already sent outWe communicated this with [redacted] She was very aware of thisShe asked us to put a stop payment on the check we sent and [redacted] out a new checkAfter she got off the phone with me she then submitted this complaint as if we hadn't already agreed on everything that was happening up to this pointThis complaint is very confusing as there was constant communication and a clear explanation of the processI am sorry if she is unhappy that the mail transfer on her [redacted] mail is causing a delayWe sent the check exactly when we said we would

We are so sorry for any damages that may have occurred during your moveWe mailed [redacted] a claim form in order for her to document the damagesAs of this posting, we still have NOT received that claim form backWe would love to get resolution on your claim but can not do so without the form we sent to youAs we discussed over the phone, as soon as we get the claim forms back we can then assess the situationAll we need is the claim form sent back, as per the instructions we both told you over the phone and mailed to you, and then we can settle your damage claimWe have been waiting for [redacted] to send us the claim formsA complaint to the Revdex.com is not a substitute for filing the claim formsWe need the actual information about the shipment and the damagesAs soon as we receive this, we can process this claimWe are now waiting for [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Schneider Van Lines LLC regarding complaint ID [redacted].I have sent a claim form to them and it was returned to me by the post office marked "out of business"!Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am writing to inform you that a resolution has been reached regarding my complaint against Schneider Van Lines.  The requested refund of $1,464 was credited back into my checking account as proposed by the manager on 9/**/2016.     Please note, that I did not receive an alert from my bank regarding the credit to my account on 9/**/16 and was fully made aware of the credit by you on 9/**/16.
Sincerely,
[redacted]

[redacted] and her cousin arranged for a long distance move together. We were able to give them a very discounted move since it was 2 moves being done at one time. While [redacted] and her cousin were driving down to Florida they had (according to an email /text sent by [redacted]) a "big blow out"...

and had decided to no longer move in together. These 2 moves were now to be separated into 2 separate moves. We DID NOT change the price on her cousins move even though she received a big discount due to the combination of the 2 moves. [redacted] had paid part of her cousins move cost. She asked us to wait until her house sold and then would move with us. Over 6 months later she asked for a price for her move to FL. We gave her the option, during these 6 months, to get her money paid returned to her and she said that she wanted to keep it with us for her upcoming (whenever her home sold) move. When [redacted]' home did sell she told us that she did not want to accept the move estimate for her move as the price was too high. She asked for a refund of her deposit. Her money was paid to us in December 2015. Her cousin also paid us in 12/2015 and also needed a partial refund. We had a huge problem refunding her money due to our credit card merchant (NACCA) telling us there was a problem. They said that a refund so late after payment sent red flags to the credit card merchant and the refund was rejected. I worked with John Ryan and Greg Firman at NACCA for weeks and weeks to get this other refund processed. It finally got refunded. It was during this time that [redacted] requested her refund. I informed her that I was having trouble with her cousin's refund and her situation would have been similar in terms of the length of time between charge and refund. She then informed me that she no longer had the credit card she used with us. It had been closed due to fraud according to her. She asked that we refund into her checking account via her debit card for the charge that was taken from a now closed credit card. I was informed by NACCA that we could not put money into an account that we never took it out of. They told me it looked like she was trying to borrow from a credit card and then have it returned as actual money in her checking account. They told me this would cause big red flags and halt the whole process. It was the halt in her cousin's process that caused her cousin to call our office and scream obsenities at me and call me horrible names and curse at me over the phone. I did not want to go through that experience again. After being in communication with [redacted], and trying to figure out how to refund her money to a checking account via her debit, even though it was a credit card that was used, we told her we would send her a check. We felt bad that this was ( partially due to her cousin's situation) causing a bit of trouble to get her desire of credit card money put directly into her checking account. We told her we would send a check even though this was not how she paid us. I spoke to [redacted] on 9/** and confirmed that the check was sent as we had said it would be. She said she had a mail transfer on her old address so she would still receive her mail that was sent there. We felt this situation was resolved as her refund was already mailed out. This complaint seems to be more of a push to get her check (which is in the hands of the [redacted]) quicker. The check was already sent out. We communicated this with [redacted]. She was very aware of this. She asked us to put a stop payment on the check we sent and [redacted] out a new check. After she got off the phone with me she then submitted this complaint as if we hadn't already agreed on everything that was happening up to this point. This complaint is very confusing as there was constant communication and a clear explanation of the process. I am sorry if she is unhappy that the mail transfer on her [redacted] mail is causing a delay. We sent the check exactly when we said we would.

We are so sorry for any damages that may have occurred during your move. We mailed [redacted] a claim form in order for her to document the damages. As of this posting, we still have NOT received that claim form back. We would love to get resolution on your claim but can not do so without the...

form we sent to you. As we discussed over the phone, as soon as we get the claim forms back we can then assess the situation. All we need is the claim form sent back, as per the instructions we both told you over the phone and mailed to you, and then we can settle your damage claim. We have been waiting for [redacted] to send us the claim forms. A complaint to the Revdex.com is not a substitute for filing the claim forms. We need the actual information about the shipment and the damages. As soon as we receive this, we can process this claim. We are now waiting for [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I used Schneider Van Lines to move from Yulan, Sullivan county to Brooklyn, NYC and I had a great service. They gave me a very good rate, the movers were very nice and respectful took great care of my things, and followed all my instructions. I couldn't dream of anything better. Very efficient, I will use them and highly recommend them.

Review: 1. Schneider van lines shipped the content of our home on 4/**/2015 from New York and had promised us to deliver them in 2-3 weeks in California. The delivery was delayed a few times and we eventually received the shipment on 5/**/2015 (26 days). The General Manager later confirmed in his e-mail that what they meant by 14-21 days was business days and not calendar days. This matter was not communicated or stated beforehand and I find it misleading to promise 2-3 weeks and then count business days once there is a delay.

2. There were about $500 damages to our goods mainly due to bad packaging and mishandling of our items (they did the packaging for us). We were given claim forms and I provided documentation of all damages plus pictures and notarization of the forms. After multiple follow ups between July 2015 and January 2016, they failed to respond to my demands for a refund (to replace damaged items) and now the General Manager is saying that the particle boards are not basically covered under the general insurance that we had for this shipment. I find this excuse absolutely unacceptable because the damages were due to bad packaging and mishandling and not a minor wear and tear that you expect in a well-handled move.Desired Settlement: 1. I would like future customers of Schneider Van Lines to know that 2-3 weeks for a cross country move is actually 14-21 days and it is for business days. This knowledge could impact their decisions to move forward or not. I felt they insulted our intelligence and I don't want other customers to feel that way.

2. I would like to receive an apology from them for this inexcusable delay in processing our claim and to immediately receive a check for the damages they caused.We had a very poor customer service experience and I think it's only fair for future customers to know that.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,