Scott Spencer

As we stated previously, Dillon Precision began marking the broken part in question starting in November, Due to the cost of this model of machine there is no likelihood of a new machine sitting in a box on a dealers' shelf unsold for monthsThe customer claims to have purchased this machine in January, Next, the nature of the break of the part in question does not reflect wear and tearThe warranty for the Super is for one-year against wearWe are willing to offer the customer the opportunity to purchase a replacement part at 50% off of the retail price as a courtesy

This individual emailed us about thisWe have no record of ever receiving his orderWe suggested to him that he contact the issuer of the money order and find out if it has been cashedIf it has been cashed, to send us copies of the front and back of the money order, so we can verify the funds
went to our bank accountThis has been suggested to him twiceIf our bank has cashed the money order, we are happy to send him the calendar

The part this customer submitted, had it been purchased when he claimed it was, would have been marked so we could identify what month and year the part was assembled into a machine, or if it was sent as a replacement partThis dating encoding began in November, The part he submitted was not
marked, which means it was sent out prior to November, 2013, and is beyond the one year warranty on this machineAdditionally, the customer has told us in the past that he had automated our equipmentDoing so is considered an unauthorized modification, and as such we are not responsible for parts damage resulting from such modificationThis customer had been made aware of this prior to this instance

These people are crooks!  I sent them a money order over two months ago and they have still not sent my calendar!

At this point all I am being presented with is an unsubstantiated claim that this individual ordered a calendar from us. I simply need something to establish proof of an order. That is not an unreasonable position to take.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The part was removed from a STOCK unit, never automated. As discussed multiple times with [redacted], we SOLD our ONE automated unit. The part referenced would not have been used on a unit with automation. They know this and are trying to use this excuse to void warranties of all my presses. We currently own 7 Dillon 1050's and they are ALL stock (hand crank) units. They are now claiming a solid date in which the markings took place. When talking with them over the phone they didn't mention the markings until after they tried the automation excuse. At that time they told me the markings took place "about a year ago" and mine "should have" (not definitely) been marked. I purchased this unit from a stocking wholesaler. What if they had ordered machines for stock prior to marking date and then this machine sat in their inventory for 4-5 months?? Mind blowing, I know! 
Regards,
[redacted]

As we stated previously, Dillon Precision began marking the broken part in question starting in November, 2013. Due to the cost of this model of machine there is no likelihood of a new machine sitting in a box on a dealers' shelf unsold for 14 months. The customer claims to have purchased this machine in January, 2015. Next, the nature of the break of the part in question does not reflect normal wear and tear. The warranty for the Super 1050 is for one-year against normal wear. We are willing to offer the customer the opportunity to purchase a replacement part at 50% off of the retail price as a courtesy.