Scott Troth

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: First, the business has not offered any resolution to this issueSecond, the business did not address the fact that I had to wait the entire summer to even get an appointment in the first placeThe reason given to me was that customers who bought their campers from the business came firstThird The business neglected to admit that they scheduled the repair three times, the initial commitment was weeksWhen I called about it after weeks,they told me that the camper was just being brought into the shop and rescheduled the repair to be completed the following weekWhen I called after a week, they told me that they were running behind and they would not give me a date when it would be readyHow could this happen if the camper was taken into the shop the week before? The business was not being honest, did not respond to me (neither the service manager nor the GM who sent the response, and clearly had no intention of repairing my camperI had to travel miles round trip to take it there and bring it home after the businessI had to wait months and the repairs were still not madeAlso, as I mentioned in my complaint, the seal on the slide came off prompting my call in JuneI had to pay to have it repaired since the business wouldn't repair it until after the summer was over The business didn't respond to meIt took a complaint from the Revdex.com to get a reply which did not address the entire series of eventsThe business states on their web site that they have outstanding customer serviceThey leave their warranty customers out standing waiting for repairs that won't happenI have contacted the manufacturer (Cruiser RV) and told them how their authorized warranty repair center treated meI suggested that they reconsider partnering with this businessAlso, because this business behaved so badly, cruiser authorize me to use a local RV dealer to do the repair Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: This is not acceptable in any way, your Susquehanna RV that you defending sent me to a lot outside of the main business with no help to find my unit or to witness any the doors unlocked or to help me find my unitthis is a perfect way for you to deny all responsibilityThis wont work!!! if we can not come to some form of an agreement to at least sit down and discuss what is missing and at least admit some form of responsibility for leaving my unit unlocked and open for theft then I will be forced to take the advice of the law officer that investigated my claimDo I want to take this step, no but if I am forced I willplease consider the option of working this out other than treating a paying customer in this manner Regards, [redacted] ***

FEBUARY Hello, in response to ID of [redacted] for a [redacted] the dealership has contacted the customer and has agreed to work within the original estimate to repair the unit of damageWe will check the unit over at our Selinsgrove location for damage and inform customer of all info that is neededCustomer has agreed to this at the tire and we will progress to correct the concerns.Thank you,Corey W Service and Parts Director

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
This is not acceptable in any way, your Susquehanna RV that you defending sent me to a lot outside of the main business with no help to find my unit or to witness any the doors unlocked or to help me find my unit. this is a perfect way for you to deny all responsibility. This wont work!!! if we can not come to some form of an agreement to at least sit down and discuss what is missing and at least admit some form of responsibility for leaving my unit unlocked and open for theft then I will be forced to take the advice of the law officer that investigated my claim. Do I want to take this step, no but if I am forced I will. please consider the option of working this out other than treating a paying customer in this manner.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: First, the business has not offered any resolution to this issue. Second, the business did not address the fact that I had to wait the entire summer to even get an appointment in the first place. The reason given to me was that customers who bought their campers from the business came first. Third The business neglected to admit that they scheduled the repair three times, the initial commitment was 2 weeks. When I called about it after 2 weeks,they told me that the camper was just being brought into the shop and rescheduled the repair to be completed the following week. When I called after a week, they told me that they were running behind and they would not give me a date when it would be ready. How could this happen if the camper was taken into the shop the week before? The business was not being honest, did not respond to me (neither the service manager nor the GM who sent the response, and clearly had no intention of repairing my camper. I had to travel 120 miles round trip to take it there and bring it home after the business. I had to wait 5 months and the repairs were still not made. Also, as I mentioned in my complaint, the seal on the slide came off prompting my call in June. I had to pay to have it repaired since the business wouldn't repair it until after the summer was over.
The business didn't respond to me. It took a complaint from the Revdex.com to get a reply which did not address the entire series of events. The business states on their web site that they have outstanding customer service. They leave their warranty customers out standing waiting for repairs that won't happen. I have contacted the manufacturer (Cruiser RV) and told them how their authorized warranty repair center treated me. I suggested that they reconsider partnering with this business. Also, because this business behaved so badly, cruiser authorize me to use a local RV dealer to do the repair.
Regards,
[redacted]

FEBUARY 2017 Hello, in response to ID of [redacted] for a [redacted] the dealership has contacted the customer and has agreed to work within the original estimate to repair the unit of damage. We will check the unit over at our Selinsgrove location for damage and inform customer of all info...

that is needed. Customer has agreed to this at the tire and we will progress to correct the concerns.Thank you,Corey W Service and Parts Director

Hello, in response to the complaint issued by [redacted] on 2/20/17 with a d number [redacted], the Dealership has posted signs that we are not responsible for left or stolen items in the unit while it is in for service. We have asked [redacted] to file a Police report for the loss of the items he claims were in the unit so that they can investigate and try to recover the items. The statement that customer units are not locked is incorrect they are, [redacted] had asked me about the Dealership owned units and they are left unlocked as to allow customer to see the insides when the Dealership is closed for business, While We do not know how or even if there Were loss items by the [redacted] We will stand by Our Company policy.Thank you, Corey W[redacted] Service Manager

November 6, 2015To whom this may concern:In regards to [redacted]’s [redacted] dropped his [redacted] off on September 19th 2015 to have some warranty concerns taken care of. We had it scheduled to come into the shop on October 2nd. The customers concerns that were scheduled...

ahead of theirs took longer in the shop than first anticipated which in turn pushed the work out on the [redacted]’s [redacted].Wayne B

FEBUARY 24, 2017Hello, in response to the complaint issued by [redacted] on 2/20/17 with a d number [redacted], the Dealership has posted signs that we are not responsible for left or stolen items in the unit while it is in for service. We have asked [redacted] to file a Police report for the loss of the...

items he claims were in the unit so that they can investigate and try to recover the items. The statement that customer units are not locked is incorrect they are, [redacted] had asked me about the Dealership owned units and they are left unlocked as to allow customer to see the insides when the Dealership is closed for business, While We do not know how or even if there Were loss items by the [redacted] We will stand by Our Company policy.Thank you, Corey W[redacted] Service Manager