Security Sitters, LLC

Complaint: [redacted]
I am rejecting this response. What The Bluffs also failed to mention was the paragraph stating that they are to be held liable for repairs to anything that is a hazard to my health, sone thing along rthe lInes of that. Since it was over 92°, and my unit had apparently not been running all day during 100°+ heat, and we were unable to tell that there was absolutely no air flow(partially due to the fact that for the entire duration of the summer heat we had almost no air flow and complained about it constantly, with the only thing maintenance could do being to tell us that we needed to cover the window in the coolest room in the house), I, being pregnant could have had a stroke, which would have been bad for the health of my unborn son, and/or gone into preterm labor.I'm also guessing I should be more clear about why I wanted out of the lease early, although it doesn't matter now as our lease is almost over. It is not just difficult to get up and down the stairs, but HAZARDOUS for me. Our steps are made up of stone/rocks, which when wet are very slippery. The sprinkler system in the complex soaks the stairs halfway up, and I have slipped and nearly fallen several times, thankfully with my husband there to catch me. It has also been raining more lately, also causing the steps to be wet and slippery. The people downstairs smoke weed, and after numerous calls, nothing has been done but the people being asked to smoke away from the building, even the complaint is of the smell of illegal substances, something that our lease states we are not to have. I have now been complaining for a month about the matter. We have complained about our air conditioner for two months. It was not until I took my lease down with me and pointed out where the manager was out of compliance with the lease about my air conditioner, that the manager on duty finally said she would get us a new unit. This was after my complaint was sent in to the Revdex.com. The manager that was on duty at the time was not the head manager. The first time I tried complaining about the neglect of maintenance she took an attitude, so when I took my lease down to the office to show where she was out of compliance, I recorded the conversation so that I could not be accused of calling the manager any names, which she has claimed of one of my highly respectful elderly neighbors. Unfortunately, that recording has been lost. The funny part of this is that she is the one I had spoken to a week earlier about a problem with my ac, and with a prospective tenant in the proximity, she said she would send maintenance over immediately. My mother had to call at 3 pm the following day for maintenance to show up at 5 pm that day. I am not the only member of the complex who has had problems with her. Another tenant, also having had trouble with his air conditioning, has had problems. He went without air conditioning for a week during 100°+ heat for a WEEK, and it wasn't until he told her that his son was throwing up from dehydration due to the heat they were enduring that she had maintenance fix it.These events in no way have anything to do with the head manager of the complex. She has always been very courteous and understanding of the plight my husband and I have found ourselves in, and I don't intend to say or do anything to hurt her image, she does what she can. It is the other manager who is typically rude and seemingly unable to accomplish anything. Dealing with the managers is like Russian Roulette fused with Good Cop/Bad Cop. You walk in praying that you get the good manager that day.
Regards,
[redacted]