Sessions Air Conditioning & Heating

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Dealership tried to apologize on numerous occasions to the consumer(The dealership called me ONCE, Tuesday July **, at 5:14pmIan left a second vmailI returned his call same day, at 5:16pmTwo minutes later) Dealership realized that there were a few miscommunications that created this confusionDealership Manager intervened due to the miscommunications with the sales staff toward the customerDealership Manager tried to give the consumer options to help rectify the situation(I was NEVER offered optionsThey said they didn't have optionsI wanted the SUV advertised for $12,and there were no cars comparable available on that day, at that timeMy stress began as the salesman was relentless in trying to get me to consider a new car or another used car that was over $10,more than my budgetAs stated in my original complaint, I got an apology from the manager, Omar, who said it was his second day on the jobOn July ***, while I was at Nissan, my issue began when Aly the sales guy said only a manager could tell me the price of the only used SUV on the lotI still have the recording of that conversation where you can hear him clearly state that only a manager could tell me the cost of the used SUV and they were busy and he acknowledges that I had been waiting minutes for that informationThis was after he told me that the cars that I called to purchase days before, and on that same day were actually not there for purchaseI called and told the sales people that I was on my way to purchase either of the two cars I saw online and just needed to confirm that they were thereI still pave the printouts from the ads online and call history to show how many times I called about those cars) Unfortunately the dealership was not able to find an amicable resolution to assist this consumerConsumer left dealership to find another vehicle elsewhereDealership Manager followed up with this consumer to offer another vehicle to help correct the previous miss communications(I left the dealership on July ***I wrote a complaint directly to the dealerships website and to the Revdex.com on July ***The dealership waited until July [redacted] to make FIRST contact with meI challenge them to prove otherwiseI have my phone history and voicemails as evidence) Consumer had already purchased another vehicle at another location and was satisfied with her purchase(Ian left a vmail from ###-###-####, at 5:13pmI called him on the cell number he provided ###-###-#### at 5:16pmHe offered a comparable car for $13,I let him know that I was forced to purchase a Nissan Rogue that I was NOT HAPPY withIn my original complaint, I stated that I was a VERY motivated buyer because my car was stolen and I needed to replace it immediatelyTherefore I had to buy a carI further expressed my DISAPPOINTMENT in the fact that Nissan of Huntington took weeks to respond to my complaintI also mentioned it bothered me that he specifically stated he received my complaint from the Revdex.comIt bothered me because I also sent a complaint directly to NissanDid that mean if nothing was sent to Revdex.com, they would have ignored the complaint?) Consumer responded to the dealership Manager by stating NOT to call back again that she already bought a vehicle(The above statement never happened in my conversation with IanI actually told Ian that I am coming in on Saturday July ***He offered a free check up of the car, as I bought it at a small dealership, who did not offer guaranteesI am not mechanically inclined and would have appreciated a review of the condition of the carBased on the statement in the response above, I conclude that Ian is the MANAGER at Nissan of [redacted] ***For clarity Ian stated that even though my complaint was sent to Huntington, [redacted] is the parent company and he just received instructions on that day to contact me.) Dealership congratulated her on her vehicle purchase and offered to Service her vehicle in the futureDealership also offered a FREE Vehicle Inspection, Consumer replied with a Thank YouNo further follow up needed ! (I expect a follow up from Nissan of [redacted] ***/Huntington to address my original complaint and clarify/prove the claims made in their response aboveThey also need to recant statements allegedly made by me) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Nissan Of Huntington strives to provide exceptional customer serviceUnfortunately this is a daunting task, and it is not with out faultAlthough we have made miscommunications and have apologized for these inaccuracies it can not help sell this vehicle to this customerWe have made attempts to improve the relationship with the customer through offering our Service Deptservices to assist the customer with her newly purchased vehicleUnfortunately we are unable to assist this customer further to offset her faulted sales experienceIt seems that the customer is unable to be met with a amicable solutionCustomer expressed her displeasure of buying a vehicle that they were not happy with from a small dealershipIt seems that either one of us car dealerships, either big or small can satisfy this customerThe customer is more then welcome to use our Service Facilities as well as take advantage of our FREE vehicle Inspection...We will be glad to run a Car Fax Report, and Service Records History report to assist this customer on the Information of her new vehicleThese Services are offered as a GOOD WILL courtesy?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***