On 7/22/2015, we went out to diagnose a unit that was not cooling for [redacted] and [redacted] [redacted] Our technician found a failed blower motor on the unit that had to be ordered from the manufacturerWe ordered the motor and returned later that day to install the part because we did not want to leave our customer without cooling that dayUnfortunately, our technician did quote the wrong price on this repair because there was still a parts warranty on this unitLabor was not coveredOur technician charged $for the total call including the diagnostic fee of $I finally talked to Mr [redacted] on 7/and told him that we would be refunding him $back to his credit cardI told him that this would take a few days to show up on his card but I did email him a receipt of the refundAt this time, Mr [redacted] told me that he also had a coupon to waive the diagnostic fee on the callNow, normally we do not accept coupons of any sort after a job has been done, but we wanted to accommodate Mr [redacted] for the trouble with the original price of the repairI did tell him that I would have to talk to our office manager to see if it would better to refund the $back on his card or send him a check since we had already done a refund on his cardOn 8/we refunded an additional $back on his credit card His total charge for his repair of a failed variable speed blower motor was $ As far as our technician going on their roof when they were not home, he just wanted to get them cooling since it was a hot dayIf we didn’t do the work at that time, there was a good chance that they would have had to wait until the next daySince the unit was on the roof, we figured there wouldn’t be a problem if we did the work especially since we had prior approval to fix the unit from the homeowners [redacted] Service ManagerCollins Comfort Masters
On 7/22/2015, we went out to diagnose a unit that was not cooling for [redacted] and [redacted] [redacted] Our technician found a failed blower motor on the unit that had to be ordered from the manufacturerWe ordered the motor and returned later that day to install the part because we did not want to leave our customer without cooling that dayUnfortunately, our technician did quote the wrong price on this repair because there was still a parts warranty on this unitLabor was not coveredOur technician charged $for the total call including the diagnostic fee of $I finally talked to Mr [redacted] on 7/and told him that we would be refunding him $back to his credit cardI told him that this would take a few days to show up on his card but I did email him a receipt of the refundAt this time, Mr [redacted] told me that he also had a coupon to waive the diagnostic fee on the callNow, normally we do not accept coupons of any sort after a job has been done, but we wanted to accommodate Mr [redacted] for the trouble with the original price of the repairI did tell him that I would have to talk to our office manager to see if it would better to refund the $back on his card or send him a check since we had already done a refund on his cardOn 8/we refunded an additional $back on his credit card His total charge for his repair of a failed variable speed blower motor was $ As far as our technician going on their roof when they were not home, he just wanted to get them cooling since it was a hot dayIf we didn’t do the work at that time, there was a good chance that they would have had to wait until the next daySince the unit was on the roof, we figured there wouldn’t be a problem if we did the work especially since we had prior approval to fix the unit from the homeowners [redacted] Service ManagerCollins Comfort Masters