Shoppers Drug Mart #2358

Initial Business Response / [redacted] (1000, 5, 2015/09/20) */ Shoppers Drug Mart is a franchised company that follows corporate direction with respect to advertisingOur flyer and events are determined by our Central Office in Toronto and are to be followed nationallyOur flyer and posters within the front vestibule of the store clearly stated "Get 18,Shoppers Optimum Bonus Points when you spend $or more [redacted] on almost anything in the store." Unfortunately our window banner poster did not contain the fine print but the fine print is clearly stated in our flyer and other promotional advertising throughout the storeFrom my understanding, the supervisor gave the customer an option to come in and speak with one of the managers or me (the owner) on MondayIf this step would have been taken, we would have come up with a resolutionBecause the window banner does not state "Spend $75, get 18,bonus points" I am willing to offer these points to this customer this one timeThere is fine print with every event in all businesses and employees are instructed to adhere to the rulesA manager would have been the only person to be able to override this circumstance based on their discretionIf this customer could come to the store and ask for Jim O [redacted] , my front store manager, he will be glad to issue him his points with proof of purchase (receipt required) A description of what is written on our advertising material (flyers, posters, flag signs) is below: Free Feels Good Get 18,Shoppers Optimum Bonus Points when you spend $or more [redacted] on almost anything in the store That's a $savings value! *Offer valid on the purchase total of eligible products using a valid Shoppers Optimum Card after discounts and redemptions and before taxesMaximum 18,points per offer regardless of the total dollar value of transactionExcludes prescription purchases, Shoppers Optimum Mastercard points, products that contain codeine, non-pointable items, tobacco items, lottery tickets, stamps, transit tickets and passes, event tickets, gift cards, prepaid card products and Shoppers Home Healthcare locationsOffer applies to photfinishing services that are picked up and paid for on the day of the offer onlyNot to be used in conjunction with any other points promotion or offersSee cashier for details

Initial Business Response /* (1000, 5, 2015/09/20) */
Shoppers Drug Mart is a franchised company that follows corporate direction with respect to advertising. Our flyer and events are determined by our Central Office in Toronto and are to be followed nationally. Our flyer and posters within the...

front vestibule of the store clearly stated "Get 18,500 Shoppers Optimum Bonus Points when you spend $75 or more* on almost anything in the store." Unfortunately our window banner poster did not contain the fine print but the fine print is clearly stated in our flyer and other promotional advertising throughout the store. From my understanding, the supervisor gave the customer an option to come in and speak with one of the managers or me (the owner) on Monday. If this step would have been taken, we would have come up with a resolution. Because the window banner does not state "Spend $75, get 18,500 bonus points" I am willing to offer these points to this customer this one time. There is fine print with every event in all businesses and employees are instructed to adhere to the rules. A manager would have been the only person to be able to override this circumstance based on their discretion. If this customer could come to the store and ask for Jim O[redacted] , my front store manager, he will be glad to issue him his points with proof of purchase (receipt required).
A description of what is written on our advertising material (flyers, posters, flag signs) is below:
Free Feels Good
Get 18,500 Shoppers Optimum Bonus Points when you spend $75 or more* on almost anything in the store.
That's a $25 savings value!
*Offer valid on the purchase total of eligible products using a valid Shoppers Optimum Card after discounts and redemptions and before taxes. Maximum 18,500 points per offer regardless of the total dollar value of transaction. Excludes prescription purchases, Shoppers Optimum Mastercard points, products that contain codeine, non-pointable items, tobacco items, lottery tickets, stamps, transit tickets and passes, event tickets, gift cards, prepaid card products and Shoppers Home Healthcare locations. Offer applies to photfinishing services that are picked up and paid for on the day of the offer only. Not to be used in conjunction with any other points promotion or offers. See cashier for details.