Sidelines Tree Service

4/26/2018Submitted on 4/20/RE: Complaint ID [redacted] To whom it may concern,Customers statement:"i had a tree cut down March 5thIn the agreement they were to grind the roots as wellThey have yet to come back and perform the serviceI have called a few times left a message with no return callThere have been plenty of nice days to complete this jobI don't think it's fair to the customer to leave them hanging for the companies own convenience."Purchase Date 3/5/Talked to company: 4/9/Talked to company: 4/20/2018We here at Sidelines value our customers and we are very caught off guard by this complaint and plan to do better in the future.We estimated the job on 2/26/2018Did the work on: 3/2/(minus the stump grinding due to his yard being wet)We told the customer if we were to grind his stump that day, we would destroy his property in the processWhich he agreed to waitThe weather this year has been very unpredictable and really backed up all our customers stumpsIf we were to grind the customers stump while the yard is wet, there would be a huge mess that would keep us reliable to repair, which costs a lot of money.The customer stated he never got a return call but only called on the dates that he talked to someone in the officeSo unsure what dates he called without a return call.We emailed the customer and apologized for any inconvenience that this may of caused and hope to do more work for the customer in the future.Thank you,Sidelines Tree Service, LLC [redacted]

9/14/207RE: Complaint [redacted] To Whom it may concern:This complaint has been handled between the customer and iMiss communication happens in every company, this is the reason for the complaintBefore we were aware of this complaint, the customer and I spoke and made a plan of action to resolve the situationWe had a new hire speaking with the customer and spoke a little too early when it came to scheduling the workOur new hire was confused and thought we were scheduling an estimate, not the actually tree workOnce I spoke with the customer and relayed the message about the confusion, we were able to work things out and we actually ended up doing the work the same day anywaysTo make things even better, I made sure to schedule the customers parents job the following dayWe had a remaining stump that needed to be removed at the parents houseThe reason for the delay was the equipment needing repaired to do the jobI spent the remaining time that day to figure out how to get that equipment up and running, which I did.Both jobs are completely finished and they are satisfied with the results.The customer is now happy and I hope to do more work for them in the future.Sincerely,Jesse B [redacted] Sidelines Tree Service, LLC [redacted]

9/14/207RE: Complaint [redacted]To Whom it may concern:This complaint has been handled between the customer and I. Miss communication happens in every company, this is the reason for the complaint. Before we were aware of this complaint, the customer and I spoke and made a plan of action to resolve...

the situation. We had a new hire speaking with the customer and spoke a little too early when it came to scheduling the work. Our new hire was confused and thought we were scheduling an estimate, not the actually tree work. Once I spoke with the customer and relayed the message about the confusion, we were able to work things out and we actually ended up doing the work the same day anyways. To make things even better, I made sure to schedule the customers parents job the following day. We had a remaining stump that needed to be removed at the parents house. The reason for the delay was the equipment needing repaired to do the job. I spent the remaining time that day to figure out how to get that equipment up and running, which I did.Both jobs are completely finished and they are satisfied with the results.The customer is now happy and I hope to do more work for them in the future.Sincerely,Jesse B[redacted]Sidelines Tree Service, LLC[redacted]

4/26/2018Submitted on 4/20/2018. RE: Complaint ID [redacted]To whom it may concern,Customers statement:"i had a tree cut down March 5th. In the agreement they were to grind the roots as well. They have yet to come back and perform the service. I have called a few times left a message with no return...

call. There have been plenty of nice days to complete this job. I don't think it's fair to the customer to leave them hanging for the companies own convenience."Purchase Date 3/5/2018 Talked to company: 4/9/2018 Talked to company: 4/20/2018We here at Sidelines value our customers and we are very caught off guard by this complaint and plan to do better in the future.We estimated the job on 2/26/2018Did the work on: 3/2/2018 (minus the stump grinding due to his yard being wet)We told the customer if we were to grind his stump that day, we would destroy his property in the process. Which he agreed to wait. The weather this year has been very unpredictable and really backed up all our customers stumps. If we were to grind the customers stump while the yard is wet, there would be a huge mess that would keep us reliable to repair, which costs a lot of money.The customer stated he never got a return call but only called on the dates that he talked to someone in the office. So unsure what dates he called without a return call.We emailed the customer and apologized for any inconvenience that this may of caused and hope to do more work for the customer in the future.Thank you,Sidelines Tree Service, LLC [redacted]

I called Sideline Tree Service for an estimate on having some trees pruned and quickly accepted the bid. The company made five different appointments in one week and never showed up. They also never called to tell me about an issue with the appointment. I spoke with the owner personally and she assured me that the crew would show up first thing the next day and make it right. They never have. I even hado them cutting my grass weekly. Obviously if they don't care about a current client they won't take care of a new one either. They are extremely unprofessional.