Snyder Bar and Grill

My name is Mary Beth S [redacted] and am the owner of Snyder Bar and GrillI am deeply saddenedas write this response, because the person who filed the complaint has been a regular customer of oursfor over ten years, and someone that we truly considered to be a friend.On the night of Thursday, March 9"", the customer came to my establishment, eventually being joinedby a member of his family with friendsAt 10:37pm (we have credit card receipt records) he asked toclose out his tabThe total was $He left a tip of $10.00, for a total of $His familymember and friends left at this pointThe customer remained at the bar, playing darts with some of hisfriends and other bar customers.He and this dart group typically play a game where the losers of a dart game buy the winners a drink.During the course of the next four hours, the customer won some games, which resulted in him havingdrinks bought for himHe also lost a game, which resulted in him ordering two shots for the winningteamTowards the end of his evening, he ordered another round of shots and a beer for himselfAs hecorrectly stated in his complaint, he bought four shots of Crown Royal for himself, his friends [redacted] and***, as well as another customerHe bought a shot of Jameson for his friend ***, and a Bud LightLime for himselfContrary to what he stated in his complaint, the shots are not $4.75; they are $4.25eachThe thing that the customer is forgetting is that he bought two shots for the people that he lost indarts to a little bit earlier in the nightIn total, he ordered shots at $each, and one beer at $3.50,for a grand total of $33.25.to himHe immediatelyof a discrepancy in pricing,When he requested his second tab at 2:47am of Friday, March ,gave itdenied that he had bought all of the drinks on his billHe made no mention ibut instead said that he had not bought the shots for the dart players or for his friend ***I attemptedto explain and show him how the total had been tabulated numerous times, but he got increasinglyagitated, raising his voice to the point that the other customers in the bar stopped their conversationsand became concerned of the situationHis last remaining friend [redacted] attempted to calm him downand even tried to help explain to him that his tab was correctHe did not listenAfter fifteen minutesof this, I made the determination that it was time for him to leave the establishmentwas not upsetthat he was questioning his billI was, however, extremely uncomfortable with the volume, disrespect,and anger that he was displaying towards me, as well as the disturbance he was causing to the otherremaining customers in the establishmentI removed his beer from the bar as there was only a third left)and told him it was time to goI told him to forget about his tab and that we would talk another dayIwalked to the other end of the barAt this point, he began to yell at me across the bar, screaming thingslike "don't you dare tum your back on me!", as well as "you think because you f'"''*ing own the barthat you can do what you want?" As previously mentioned, this is a customer that I considered to be afriendI had never seen him behave like thisI was feeling threatened by his tone and wanted to getaway from himHe continued yellingHe yelled and insisted that I charge him his tab and that I bringback his remaining beerHe signed the credit card receipt (which I have), living a ten dollar tip(which was not crossed offI reminded him of our friendship and explained to him that it was notworth risking our relationship as a customer and friend by behaving so iratelyI had never seen him actthis way over all the years that he had come to the barI again told him to go home and that we wouldtalk about this another dayHe continued yelling at meAt this point, I lost my cool and began yellingbackI was so shaken by what was going on that my adrenaline was pumping and my hands wereshakingHe began pointing his finger at me over the bar, and yelled "f [redacted] you" at meI again toldhim to leave my establishment, and regrettably in the heat of the moment, I did call him an a [redacted] Iwould like to deeply apologize to him for saying thatI was truly feeling threatened by his increasinglyaggressive behaviorAt this point, another customer came down from the end of the bar, and he, alongwith [redacted] attempted to calm the customer and eventually got him to leave.I did tell my employees not to serve him until he came and spoke to meI wanted to talk things overand explain to him what happened and that nothing like this could ever happen againI am a reasonableperson, so I knew that the length of time that he had spent at the bar that night probably affected hisbehaviorI hoped that after talking to him, he would understand and be we|comed backAgain, he wasnot asked to leave because he was questioning his billHe was asked to leave because he behaved in away that is not welcome in our friendly establishmentWhen he came in two days later, my employeesimply told him that he could not be served until he came and talked to meHe has not been in since,and I was shocked when I received this complaint.As far as the $tip that the customer is disputing, he did not cross it off on the credit card receipt.Truthfully, though, I did not mean to take itWe settle our credit cards on the following business day.In other words, we settle the credit cards and run tips on Friday for Thursday night's businessHis tipwas charged by accident.I have enclosed a copy of the disputed receipt to show that what I am stating is trueIf necessary, Ihave multiple witnesses that were at the bar when this happened.With that being said, to put an end to this situation, I am sending a check to him by mail for the entiretyof his tab and tip ($43.25)He unfortunately will not be welcomed back in our establishmentAll I cansay is that it saddens me beyond words that our relationship with him as a customer and as a friendmust come to an end over something so unnecessaryI wish him nothing but the best in the future

My name is Mary Beth S*** and am the owner of Snyder Bar and GrillI am deeply saddenedas write this response, because the person who filed the complaint has been a regular customer of oursfor over ten years, and someone that we truly considered to be a friend.On the night of Thursday,
March 9"", the customer came to my establishment, eventually being joinedby a member of his family with friendsAt 10:37pm (we have credit card receipt records) he asked toclose out his tabThe total was $He left a tip of $10.00, for a total of $His familymember and friends left at this pointThe customer remained at the bar, playing darts with some of hisfriends and other bar customers.He and this dart group typically play a game where the losers of a dart game buy the winners a drink.During the course of the next four hours, the customer won some games, which resulted in him havingdrinks bought for himHe also lost a game, which resulted in him ordering two shots for the winningteamTowards the end of his evening, he ordered another round of shots and a beer for himselfAs hecorrectly stated in his complaint, he bought four shots of Crown Royal for himself, his friends *** and***, as well as another customerHe bought a shot of Jameson for his friend ***, and a Bud LightLime for himselfContrary to what he stated in his complaint, the shots are not $4.75; they are $4.25eachThe thing that the customer is forgetting is that he bought two shots for the people that he lost indarts to a little bit earlier in the nightIn total, he ordered shots at $each, and one beer at $3.50,for a grand total of $33.25.to himHe immediatelyof a discrepancy in pricing,When he requested his second tab at 2:47am of Friday, March ,gave itdenied that he had bought all of the drinks on his billHe made no mention ibut instead said that he had not bought the shots for the dart players or for his friend ***I attemptedto explain and show him how the total had been tabulated numerous times, but he got increasinglyagitated, raising his voice to the point that the other customers in the bar stopped their conversationsand became concerned of the situationHis last remaining friend *** attempted to calm him downand even tried to help explain to him that his tab was correctHe did not listenAfter fifteen minutesof this, I made the determination that it was time for him to leave the establishmentwas not upsetthat he was questioning his billI was, however, extremely uncomfortable with the volume, disrespect,and anger that he was displaying towards me, as well as the disturbance he was causing to the otherremaining customers in the establishmentI removed his beer from the bar as there was only a third left)and told him it was time to goI told him to forget about his tab and that we would talk another dayIwalked to the other end of the barAt this point, he began to yell at me across the bar, screaming thingslike "don't you dare tum your back on me!", as well as "you think because you f'"''*ing own the barthat you can do what you want?" As previously mentioned, this is a customer that I considered to be afriendI had never seen him behave like thisI was feeling threatened by his tone and wanted to getaway from himHe continued yellingHe yelled and insisted that I charge him his tab and that I bringback his remaining beerHe signed the credit card receipt (which I have), living a ten dollar tip(which was not crossed offI reminded him of our friendship and explained to him that it was notworth risking our relationship as a customer and friend by behaving so iratelyI had never seen him actthis way over all the years that he had come to the barI again told him to go home and that we wouldtalk about this another dayHe continued yelling at meAt this point, I lost my cool and began yellingbackI was so shaken by what was going on that my adrenaline was pumping and my hands wereshakingHe began pointing his finger at me over the bar, and yelled "f* you" at meI again toldhim to leave my establishment, and regrettably in the heat of the moment, I did call him an a***Iwould like to deeply apologize to him for saying thatI was truly feeling threatened by his increasinglyaggressive behaviorAt this point, another customer came down from the end of the bar, and he, alongwith *** attempted to calm the customer and eventually got him to leave.I did tell my employees not to serve him until he came and spoke to meI wanted to talk things overand explain to him what happened and that nothing like this could ever happen againI am a reasonableperson, so I knew that the length of time that he had spent at the bar that night probably affected hisbehaviorI hoped that after talking to him, he would understand and be we|comed backAgain, he wasnot asked to leave because he was questioning his billHe was asked to leave because he behaved in away that is not welcome in our friendly establishmentWhen he came in two days later, my employeesimply told him that he could not be served until he came and talked to meHe has not been in since,and I was shocked when I received this complaint.As far as the $tip that the customer is disputing, he did not cross it off on the credit card receipt.Truthfully, though, I did not mean to take itWe settle our credit cards on the following business day.In other words, we settle the credit cards and run tips on Friday for Thursday night's businessHis tipwas charged by accident.I have enclosed a copy of the disputed receipt to show that what I am stating is trueIf necessary, Ihave multiple witnesses that were at the bar when this happened.With that being said, to put an end to this situation, I am sending a check to him by mail for the entiretyof his tab and tip ($43.25)He unfortunately will not be welcomed back in our establishmentAll I cansay is that it saddens me beyond words that our relationship with him as a customer and as a friendmust come to an end over something so unnecessaryI wish him nothing but the best in the future

My name is Mary Beth S*** and am the owner of Snyder Bar and GrillI am deeply saddenedas write this response, because the person who filed the complaint has been a regular customer of oursfor over ten years, and someone that we truly considered to be a friend.On the night of Thursday,
March 9"", the customer came to my establishment, eventually being joinedby a member of his family with friendsAt 10:37pm (we have credit card receipt records) he asked toclose out his tabThe total was $He left a tip of $10.00, for a total of $His familymember and friends left at this pointThe customer remained at the bar, playing darts with some of hisfriends and other bar customers.He and this dart group typically play a game where the losers of a dart game buy the winners a drink.During the course of the next four hours, the customer won some games, which resulted in him havingdrinks bought for himHe also lost a game, which resulted in him ordering two shots for the winningteamTowards the end of his evening, he ordered another round of shots and a beer for himselfAs hecorrectly stated in his complaint, he bought four shots of Crown Royal for himself, his friends *** and***, as well as another customerHe bought a shot of Jameson for his friend ***, and a Bud LightLime for himselfContrary to what he stated in his complaint, the shots are not $4.75; they are $4.25eachThe thing that the customer is forgetting is that he bought two shots for the people that he lost indarts to a little bit earlier in the nightIn total, he ordered shots at $each, and one beer at $3.50,for a grand total of $33.25.to himHe immediatelyof a discrepancy in pricing,When he requested his second tab at 2:47am of Friday, March ,gave itdenied that he had bought all of the drinks on his billHe made no mention ibut instead said that he had not bought the shots for the dart players or for his friend ***I attemptedto explain and show him how the total had been tabulated numerous times, but he got increasinglyagitated, raising his voice to the point that the other customers in the bar stopped their conversationsand became concerned of the situationHis last remaining friend *** attempted to calm him downand even tried to help explain to him that his tab was correctHe did not listenAfter fifteen minutesof this, I made the determination that it was time for him to leave the establishmentwas not upsetthat he was questioning his billI was, however, extremely uncomfortable with the volume, disrespect,and anger that he was displaying towards me, as well as the disturbance he was causing to the otherremaining customers in the establishmentI removed his beer from the bar as there was only a third left)and told him it was time to goI told him to forget about his tab and that we would talk another dayIwalked to the other end of the barAt this point, he began to yell at me across the bar, screaming thingslike "don't you dare tum your back on me!", as well as "you think because you f'"''*ing own the barthat you can do what you want?" As previously mentioned, this is a customer that I considered to be afriendI had never seen him behave like thisI was feeling threatened by his tone and wanted to getaway from himHe continued yellingHe yelled and insisted that I charge him his tab and that I bringback his remaining beerHe signed the credit card receipt (which I have), living a ten dollar tip(which was not crossed offI reminded him of our friendship and explained to him that it was notworth risking our relationship as a customer and friend by behaving so iratelyI had never seen him actthis way over all the years that he had come to the barI again told him to go home and that we wouldtalk about this another dayHe continued yelling at meAt this point, I lost my cool and began yellingbackI was so shaken by what was going on that my adrenaline was pumping and my hands wereshakingHe began pointing his finger at me over the bar, and yelled "f* you" at meI again toldhim to leave my establishment, and regrettably in the heat of the moment, I did call him an a***Iwould like to deeply apologize to him for saying thatI was truly feeling threatened by his increasinglyaggressive behaviorAt this point, another customer came down from the end of the bar, and he, alongwith *** attempted to calm the customer and eventually got him to leave.I did tell my employees not to serve him until he came and spoke to meI wanted to talk things overand explain to him what happened and that nothing like this could ever happen againI am a reasonableperson, so I knew that the length of time that he had spent at the bar that night probably affected hisbehaviorI hoped that after talking to him, he would understand and be we|comed backAgain, he wasnot asked to leave because he was questioning his billHe was asked to leave because he behaved in away that is not welcome in our friendly establishmentWhen he came in two days later, my employeesimply told him that he could not be served until he came and talked to meHe has not been in since,and I was shocked when I received this complaint.As far as the $tip that the customer is disputing, he did not cross it off on the credit card receipt.Truthfully, though, I did not mean to take itWe settle our credit cards on the following business day.In other words, we settle the credit cards and run tips on Friday for Thursday night's businessHis tipwas charged by accident.I have enclosed a copy of the disputed receipt to show that what I am stating is trueIf necessary, Ihave multiple witnesses that were at the bar when this happened.With that being said, to put an end to this situation, I am sending a check to him by mail for the entiretyof his tab and tip ($43.25)He unfortunately will not be welcomed back in our establishmentAll I cansay is that it saddens me beyond words that our relationship with him as a customer and as a friendmust come to an end over something so unnecessaryI wish him nothing but the best in the future