I am rejecting this response because:It's not fixed yet The initial call was to adjust the door and fix the light malfunction It appeared to be fixed, but the light malfunctioin returned within three weeks It seems to me that this is a continuing problem and not a new issue I am concerned that the part may not solve the problem and I don't believe I should be charged for another service call
Mr***, As of today (5/12/15) we believe our dealings with Mr [redacted] have been satisfied by BOTH partiesOn Monday 5/11/the replacment parts Mr [redacted] spoke of was installed and the garage door opener service was completedI would also like to note that aside from Alcal's opinion that the malfunction of the opener weeks after the original service was done were two separate issues, Alcal DID make the additional repairs at no additional cost
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thanks to ** *** & ***.*** ***
Spoke to Mr*** on Wed5/6/with the update on the special order parts to fix his opener.Should have his problem resolved within the next 5-daysAnd explained to him that the original service call for $had nothing to do with the problem he is having currently
response because:It's not fixed yet. The initial call was to adjust the door and fix the light malfunction. It appeared to be fixed, but the light malfunctioin returned within three weeks. It seems to me that this is a continuing problem and not a new issue. I am concerned that the part may not solve the problem and I don't believe I should be charged for another service call.
Mr. [redacted], As of today (5/12/15) we believe our dealings with Mr. [redacted] have been satisfied by BOTH parties. On Monday 5/11/15 the replacment parts Mr. [redacted] spoke of was installed and the garage door opener service was completed. I would also like to note that aside from Alcal's opinion that the malfunction of the opener weeks after the original service was done were two separate issues, Alcal DID make the additional repairs at no additional cost.
I am rejecting this response because:It's not fixed yet The initial call was to adjust the door and fix the light malfunction It appeared to be fixed, but the light malfunctioin returned within three weeks It seems to me that this is a continuing problem and not a new issue I am concerned that the part may not solve the problem and I don't believe I should be charged for another service call
Mr***, As of today (5/12/15) we believe our dealings with Mr [redacted] have been satisfied by BOTH partiesOn Monday 5/11/the replacment parts Mr [redacted] spoke of was installed and the garage door opener service was completedI would also like to note that aside from Alcal's opinion that the malfunction of the opener weeks after the original service was done were two separate issues, Alcal DID make the additional repairs at no additional cost
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Thanks to ** *** & ***.*** ***
Spoke to Mr*** on Wed5/6/with the update on the special order parts to fix his opener.Should have his problem resolved within the next 5-daysAnd explained to him that the original service call for $had nothing to do with the problem he is having currently
I am rejecting this...
response because:It's not fixed yet. The initial call was to adjust the door and fix the light malfunction. It appeared to be fixed, but the light malfunctioin returned within three weeks. It seems to me that this is a continuing problem and not a new issue. I am concerned that the part may not solve the problem and I don't believe I should be charged for another service call.
Mr. [redacted], As of today (5/12/15) we believe our dealings with Mr. [redacted] have been satisfied by BOTH parties. On Monday 5/11/15 the replacment parts Mr. [redacted] spoke of was installed and the garage door opener service was completed. I would also like to note that aside from Alcal's opinion that the malfunction of the opener weeks after the original service was done were two separate issues, Alcal DID make the additional repairs at no additional cost.