South East Harley Davidson Sales Co

RE: [redacted] Complaint #: [redacted] Dear Sir and Madam, The consumer's wife, [redacted] , alleges in her complaint that they purchased and had our dealership install an exhaust in the summer of South East Harley-Davidson installed headpipes, SUPERTRAPP ZZ 1802- 168-2-Into-True Dual Headpipes For Harley-Davidson, for the consumer 09-17-on a Harley Davidson FLHTC-I VIN# [redacted] At that time the vehicle had 7,registered on the odometerThe service was done completely and correctly using all manufacturer specified partsThe Supertrapp Headpipes that we installed in September came complete with a manufacturer's one year warranty against material defectsThe manufacturer's warranty expired 09-17- The most recent service performed on the above listed vehicle at this dealership was on 07-09-for an oil change and replacement of the front master cylinder cover, at that time the vehicle had accumulated 8,miles on the odometer and no other issues were noted at that time The Harley Davidson FLHTC-I VIN# [redacted] is registered with an in service date of 06-08-as purchased new from [redacted] in [redacted] , Ohio by [redacted] This vehicle's Harley-Davidson factory warranty expired 06-08- The maintenance schedule, as outlined in the Harley-Davidson Owner's Manual, for the above listed vehicle specifies service first at 1,miles, second at 5,miles and then every 5,miles thereafterThese service intervals include fluid changes, and vehicle inspectionsIf the maintenance schedule was followed as outlined in the owner's manual the vehicle inspection portion of the service would have included, as part of the procedure, an inspection of the exhaustTwo such inspections should have occurred, based on the listed mileage in the consumer's wife's complaint, since the installation of the headpipes on 09-17-at this dealershipNo such scheduled maintenance service was performed at this dealership Additionally, if the consumer had a new exhaust installed on 07-01-2012, as specified in the complaint, then that service was not performed at this dealership Thank you for your consideration in this matter Respectfully, [redacted] Service Manager - South East Harley-Davidson