Sperian Energy

This is a response to Revdex.com Complaint [redacted] I left a voice message for the consumer at 10:am PST with my direct contact information I have also sent an email to the information on the complaint Sperian Energy will work directly with the consumer on this complaint Regards, [redacted] SVP, Operations Sperian Energy [redacted]

Good afternoon,Sperian Energy is dealing directly with the consumer on this complaintThank you, [redacted] ***Sperian EnergyQuality Assurancesd***@sperianenergy.com

This is a response to a complaint filed by Ms [redacted] , Revdex.com Complaint ID [redacted] I contacted Ms [redacted] this afternoon and left a message with a female in the household with my personal contact information for any follow up questions or concerns I have placed Ms [redacted] 's telephone number on all DNC lists, and have requested that her telephone number be removed from any outbound campaigns Ms [redacted] should not receive any additional solicitations over the phone from Sperian Energy in the future Regards, [redacted] SVP, Operations Sperian Energy [redacted]

April 9, 2018Revdex.com Complaint ID: [redacted] Complainant: [redacted] Dear Ms [redacted] :We received your complaint from the Revdex.com and are happy to place your mother’s telephone number (973)743-on our internal “Do Not Call” listWe diligently maintain our “Do Not Call” lists to ensure that consumers are not receiving unwanted solicitations.It is Sperian Energy’s goal to maintain an exceptional level of customer service and we regret anything that may have been considered unsatisfactoryShould you or your mother have any additional questions, do not hesitate to give us a call.Sincerely, [redacted] Sperian Energy Corp - Office of the President

February 22, Revdex.com Case No: [redacted] – [redacted] Account # [redacted] Complaint Summary: Mr [redacted] states Sperian Energy enrolled his account without authorization and charged him $He states that his utility [redacted] Power advised him he must pay this amount or his service would be disconnectedHe states Sperian Energy received $ from him without his approval and he would like the money back Sperian Energy Response: On October 21, 2015, Mrs [redacted] completed a valid Third Party Verification (TPV) Mrs [redacted] ’s enrollment was processed on November 4, after the [redacted] ’s had been sent the Sperian Energy welcome letter explaining the rate and terms and conditions of the agreed upon contractService commenced with Sperian Energy on November 4, Sperian Energy has no record of Mror Mrs [redacted] contacting Sperian Energy regarding their bill until January 20, Mr [redacted] requested his account be cancelled and his service return to [redacted] PowerThe cancellation was completed and the utility also processed the cancellation on January 20, Mr [redacted] ’s service was with Sperian Energy from November 4, to January 20, and the total amount of electricity consumed by Mr [redacted] was kWh which totaled $in Energy Supply Charges Sperian Energy did not charge Mr [redacted] and his account was validly billed at the agreed upon rateNo refunds are warranted and Sperian Energy suggests Mr [redacted] speak to [redacted] Power regarding the amount of his bill It is Sperian Energy’s goal to maintain an exceptional level of customer service and we regret anything that may have been considered unsatisfactory Should Mr [redacted] have any additional questions, Sperian Energy will gladly address any further concerns

Good afternoon, This is a response to a complaint filed by Consumer ID, [redacted] The consumer was contacted by one of our external call centers on 4/10/ The call did not result in an actual sale and no enrollment actually took place I spoke with the Consumer and personally apologized for the experience she had with our company I have confirmed the Consumer's contact information has been registered on the National Do Not Call List since, May and her phone number should have never been included in the Sperian Energy campaign Effective immediately, Consumer ID, [redacted] contact information has been completely removed from all dialer systemsI provided my direct contact information to the consumer and told her she can contact me directly if she receives any additional phone calls or if she has any questions The consumer was satisfied and thankful for my call Please advise if you need any additional information for this complaint or if it can be closed Thank you, [redacted] Quality Assurance Coordinator Sperian Energy Corp Office- (702) [redacted] Email-sd***@sperianenergy.com

This company called me and represented themselves as West Penn Power Only when I pressed him asking if he was from West Penn Power did he admit he was from Sperian Energy He immediately asked me to find a copy of my West Penn Power Bill, and then I knew it was a "Bait and Switch" tactic and told him to never call my house again I am also on the National Do not call List, so this company is breaking the lawThey are pushey and misrepresent themselves

This is in response to a complaint filed by Mr [redacted] J ***, Revdex.com Complaint ID # [redacted] Mr ***’s complaint is that the variable prices posted for Sperian Energy online do not match the variable prices we were charging him on his monthly invoice The rates that Sperian Energy post online are the current sales prices for consumers interested in enrolling with Sperian Energy When Mr [redacted] joined Sperian in April 2014, the variable price we were offering new customers at that time was $0.0545/kWh He received that price for months and then continued to be served on a month-to-month rollover variable rate Our month-to-month variable rate for existing customers is based on market conditions and our actual cost of energy When Mr [redacted] contacted our customer service department on 01/28/to question the variable rates, we offered him a 3-month fixed rate and 12-month fixed rate to allow him budget certainty and knowing what his rates would be for future months He was not interested in locking in a fixed rate and asked to be returned back to ComEd’s default rate We submitted the switch request and Mr [redacted] will drop with Sperian Energy on 2/23/ Sperian Energy left a message for Mr [redacted] today and explained that there is no refund due on his account as he was invoiced the same market based rates as all other customers in our existing portfolio that have similar account attributes to his [redacted] Sperian Energy [redacted] This electronic mail transmission may contain confidential or privileged information If you believe you have received this message in error, please notify the sender by reply transmission and delete the message without copying or disclosing it

Sperian called my home and talked to my wife and lied to her about the superior rate they would provideMy wife said she would talk to me about itI said no and my wife called Sperian back to let them knowThey however without permission, and nothing in writing switched our account and immediately switched to a higher cost per month costing me over $100/month in extra charges They

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I read what sperion said but its a lie my wife did not make a deal with them but I no that they won,t admit it but thank you for your help maybe it will stop this kind of thing from happening to someone else

I am in contact with Mary Nenza from SperianThey are working on a resolution to this situation

I telephoned Ms [redacted] yesterday and apologized for the bad experience she had with Sperian Energy I explained to her that the sales rep #1f497d;">resentative who telephoned her was a new employee and unfortunately veered off of Sperian’s approved sales script Our outsourced telemarketing firm has given this sales representative a warning and he is going through retraining I will also be monitoring his performance for the next two weeks to ensure that he is adhering to the approved sales script Ms [redacted] was pleased with the action that was being taken with this sales rep and also the fact that I had placed her telephone number on our internal DNC list She was happy to hear that she will no longer receive any telephone calls from Sperian Energy Please let me know if any additional information is needed or if this complaint can be closed Thank you, [redacted] Compliance & QC Manager Sperian Energy Corp

Sperian Energy changed name to Tomorrow Energy.

Penelec electric carriers my wires and pole portion on my electric bill, I was hacked by them puc given my info to developers energy posing as used public self assurance has to do it in such away to not come under suspicion , and that the advertising from energy independently developers , they'd have to speak with public before they could set a price the secure place where they could spend a amount of time talking to the public without them even knowing , they been taken across the state lines without them even knowing ! Sperian energy also known as tomorrow, based out of texas brairpark dr texas, charge 7.00-9.00 kwh my carrier constellation energy charged for 2 year lock in 5.99 under neither is found more evidence to assist her in getting out of their racketeering an pyramid, scam, to blackballing public out of their fixed rate for 2 year , cheaper rate resources, don’t start a changing, when Jim from tomorrow speria impostering as penelec worker only rep which is my wire and pole said he lock in our same rate so it don't go up next month , and I asked him if he was with these other energy carriers ,that penelec on my electric bill only for the pole & wires , that’s their portion on my bill, and I do not what my carrier constellation energy service provider to be to switch 5to any other carrier , he said he is with penelc and I said I do not want my carrier constellation switched I have at 5.99 rate on 2 year plan so my life wasn't placed in an immediate risk,. The next day I was given a email from my carrier I had been switched and I am to pay them 150 .00 for early termination and 75.00 jim said for canceling their lock in rate no change on my bill when we called Jim that’s what he treated us with if we don’t allow them to be our carrier provider , , I called penelec and they said sperian and switched me I said I never heard of thee sperain and I do not want to be switched and they canceled sperian request this man jim gave them my info to sperian on the 5-14-2019 Stephen was here with this attempt of me with Jim trying to get my carrier constellation to be not changed, left alone and not switched he told Stephen that nothing was going to be changed on our electric only that our penelec wasn't going up next month , and no changes are made to our carrier constellation service provider , penelce said that we called them to report it on 5-15-19 to make sure we weren't switched and that wasn't enough time for them thou Stephen was told if he changed him made with Jim to have threat same billing rate to call within 72 hours and he cancel that billing rate lock in , I called Jim and told him we don't want changed made by Jim rep of sperian aka tomorrow, with our carrier constellation energy to not touch, our energy plan carrier service provider chewing Jim out for lying to us to deceiving us to hacked our electric bill, by reporting a lie , that he was pretense to work at penelec only, and not a different carrier of a different energy plan , and we do not want him to come at our house ever again and we filed a report that day at police department for jim hacking our electric bill as he did and filed a complaint with FBI at whitehouse, and bbb bureau and PUC and penelc , and constellation energy , when I called and reported I been hacked by sperian rep Jim acting as a penelce worker, constellation wasn't going to give me my fixed rate price back and they wanted 150.00 for a early termination, for having been switched they indicated they couldn't help me with having been hacked by seperian rep jim impostering to be worker at penelec, , penelce wouldn't allow my energy carrier constellation to be my default carrier which my energy carrier would revered to since I was hacked illegally and hadn't made that decision to be switched to a different energy carrier , and that I would be made to stay with penelce energy now they'd my default carrier PUC said they cant choose who our service provider are , but in this way they are , in changing my energy carrier in the night changed and flirted with death , having made plan to meet up with penelce rising suspicions telling other around their favorite author , living off the land in whom they write books ! What I've read in holy bible is :" Gods is the issue , his laws are the holy" , verily we establish the law Gods word Said" I told them that isn't true I don't have penelce as my energy carrier only my wire and pole on the electric bill they aren't my default carrier , so they seen it to walk me to their vehicle and locked me into their truck , and they raped me that way of my fiancés resources and they threated to beat me with it if I tried to get out , I didn't like being confined like that , that I have to play games with them our be raped by them through that mode , so many fractured stories, I suffered a devastating victimization ! I make a citizen arrest against them agencies and I bind Satan and I loose 7 fold back from the thief , Satan cometh but to rob , kill, and steal Christ came to give us life an the victory over every work of Satan and the gates of hell will not prevail against us all Gods promises to believer in Christ gospel doctrine principle's to abide into the vine to bring forth fruit so that our fruit will remain are yea and none nay I ask you Jehovah God for this victory in the earth and for the public that they attacked using this same mode for committing their robbery on , in Jesus Christ name I as for this victory amen. reference online dictionary sus•pi•cion
/səˈspiSHən/
noun
1.
a feeling or thought that something is possible, likely, or true.
"she had a sneaking suspicion that he was laughing at her"
synonyms: intuition, feeling, impression, inkling, surmise, guess, conjecture, speculation, hunch, fancy, notion, supposition, view, belief, idea, conclusion, theory, thesis, hypothesis; presentiment, premonition; informalgut feeling, feeling in one's bones, funny feeling, sixth sense
"she had a strong suspicion that he did not like her"
2.
cautious distrust.
"her activities were regarded with suspicion by the headmistress"
synonyms: misgiving, doubt, qualm, wariness, chariness, reservation, hesitation, scepticism, lack of faith, uncertainty, question, question mark, leeriness, distrust, mistrust
"I confronted him with my suspicions and he admitted everything”. I want the kwh electric these agencies have hacked off my resources, by my unknown attacker, now named as these agencies fits the list criteria , so the scratches that's hardly visible crime is reversed and for our public’s safety from that embezzlement from those agencies ,in our government in their parked rig so that sin of stealing other fiancés and resources using that mode in our government with these agencies specifically so that crime , isn't repeated, and necessary bill in government is passed on house floor making it illegal pandering , and sell us, to keep them from angering , so that violence is not practiced upon the public anymore in Jesus Christ name I ask that done of you Jehovah God amen!

I had a similar BAIT AND SWITCH experience with Sperian Energy (now may be Tomorrow Energy) as G.M. did
EXCEPT mine occurred when I moved to another county in PA.
After calling to report my move, I received a call from Sperian saying the move nullified my 12 month plan. The first time I called back, the man I spoke with could not get the situation straight and had to have someone else contact me. Finally, I called back and thought I selected a 12 month plan, close in rate to the previous one. But NO! I discover in February 2019 that I have outrageous charges from Sperian since October 2018 when a 6 month plan expired. I complained to Soerian who want to say that I agreed to it, which was not what I understood. Stay away from this company!

Good afternoon,
Sperian Energy apologizes for any inconvenience Mrand Mrs*** have experiencedThis being said attached file is the Third Party Verification call of Mrs*** agreeing to become a Sperian Energy customerAgain the account has been cancelled and if Mror Mrs*** have any further questions they are welcome to contact Sperian Energy at ***.
Office of the President
Sperian Energy

Good morning,
I have personally followed up with the consumer on 4/9/and the issue has been resolvedThe consumer has been placed on Sperian Energy's Internal DNC to stop future soliciations from our companyThe consumer has my direct contact information in the event she
has any further questionPlease let me know if you will need any additional information or if this complaint can be closed
Thank you,
*** ***
Quality Assurance Specialist
(***)***-***
***@***.com
Sperian Energy

Unwittingly I was switched to this company, and they gave me a comparative rate for a year but then did what I would call a "bait and switch" -- dropped me from one plan and put me on expensive plan Like most I don't pay too much attention to my utility bill
Today I discovered that they were charging me about cents per KWH while the current other rates are around cents -- including their own "fixed rate"!! So I was paying 30+% more for electricity every month -- compare to even their own "other" plan
I dropped them today although they offered me $to keep me as customer and put me on the plan for centsOf course, I said no, I would have saved more than that on my bill in the last month alone Too bad I discovered it after years as I never looked at my utility bill closely
I would not recommend this company as in my opinion even variable rates ought not to vary that much from the market

This is in response to MrMark ***'s complaint received on 01/28/2015. Mr*** was contacted on 01/28/2015 by one of our outsourced telemarketing firms Mr***'s telephone number is confirmed to be on the National Do Not Call
registry. It is unfortunate, and our mistake, that he was included in the campaign and contacted by our vendor. We have recently updated our Do Not Call lists and improved our internal processes to ensure that Sperian Energy vendors are not contacting customers that have requested to not be contacted. I have also contacted Mr*** personally to apologize for any inconvenience I provided my direct contact information also so he may contact me in the future (as well as the Revdex.com) in the event that he receives any calls from Sperian Energy.Please let me know if any further information is needed or if this complaint can be closed.*** *** ***Sperian EnergyO: 702.757.2690F:

Ms***,
sans-serif;">This is in response to a complaint filed by Ms*** *** *** ID of ***. Ms*** was originally enrolled by one of our outsourced telemarketing firms via Third Party Verification(TPV) on 5/14/2014.
I telephoned Ms*** and apologized for the negative experience she had with Sperian Energy. I assured her that her ConEd electric account was dropped from our service. Her end date is on 9/03/2014 and she will not incur any penalty fees I informed Ms*** that we are reimbursing her $152.83. I explained to her that unfortunately ConEdison was only supposed to bill her our monthly Energy Service Fee once at $4.93, however they had billed her every day at $x 32(her billing cycle) for a total of $
Ms*** was very satisfied that we are sending her a refund check for $and that she was dropped from our service
Please let me know if any additional information is needed or if this complaint can be closed
Thank you,
*** ***
Compliance & QC Manager
Sperian Energy Corp
O: x-***
C: ***
F:
***