Staten Island Nissan

This E-Mail is to inform you that [redacted] returned my call today regarding her complaint offered to repair the damages to her vehicle at no charge and also supply her with a loaner vehicle during the repair timeI will update this case once I complete the repairsThank you for the opportunity

Revdex.com:At this time, I have not been contacted by Staten Island Nissan regarding complaint ID [redacted] .Sincerely, [redacted] ***

At this time, I have been contacted directly by Staten Island Nissan regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] They have not fixed the dent in my car and the key problem still happens periodically In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is in the process of being resolvedI spoke with the new *** ***, and he had offered to fix car on Monday , February *, and is expected to have the car for 2-daysPlease follow up with me after those days have passed to confirm resolution of case. *** ***

*** *** *** *** *** *** *** *** *** **Subject: ***Mr* *** has an appointment TuesMay to have his vehicle repaired

This E-Mail is to inform you that [redacted] returned my call today regarding her complaint  offered to repair the damages to her vehicle at no charge and also supply her with a loaner vehicle during the repair time. I will update this case once I complete the repairs. Thank you for the opportunity.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The customer purchased an Escape and complained of a mechanical issue which we were never able to verify. We had our technician drive the vehicle for several days and never found a problem. The customer did not make a payment and the vehicle was repossessed.

Revdex.com:At this time, I have not been contacted by Staten Island Nissan regarding complaint ID [redacted].Sincerely,[redacted]

Mr. [redacted] purchased a used vehicle with over a 100,000 miles on our Buy Here Pay Here lot. He was upset because we did not finance the repairs. He was advised of this prior to having the repairs done.

At this time, I have been contacted directly by Staten Island Nissan regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 
 
 They have not fixed the dent in my car and the key problem still happens...

periodically 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our General Manager met with Mr. [redacted] on 1/18/2016 and agreed to change the oil and filter to the proper oil. Our parts department inadvertantly pulled the wrong oil. The oil was changed and the alignment was rechecked and was at the correct specification. Mr. [redacted] was advised that his tires may...

need to be rotated if it continues to pull left. He was also reinbursed the difference between the $25. discount and the 20% discount which he should have received.l

Revdex.com:At this time, I have not been contacted by Staten Island Nissan regarding complaint ID [redacted].Sincerely,[redacted]

Review: I HAD PURCHSED (FINANCED) A CAR 6/2012 I HAVE WENT BACK THERE SEVERAL TIMES TO SEE WHAT I CAN DO TO LOWER MY PAYMENTS OR TO TRADE IN CAR TO GET INTO A LEASE DUE TO MY FINANCES EACH TIME I WENT BACK NISSAN REPS STATED THEY CAN NOT HELP ME. I RECENTLY RECIEVED IN MAIL THAT I CAN TRADE IN CAR TO COME IN I WENT IN REPS STATES THAT HE CAN NOT HELP ME THAT I WAS OVER CHGED ON CAR OVER 15,000 THAT I WAS UPSIDE DOWN ON CAR I ALSO WENT TO OTHER DEALER SHIPS TO TRY TO SEE WHAT I CAN DO THEY ALSO STATED I WAS ROBBED ON CAR FOR THE SAME AMOUNT I FEEL I WAS TAKEN ADVANTAGE ON THE PRICE OF THIS CAR THE CAR IS ONLY WORTH 20,000 AND I OWE 35,000 EACH tIME I WENT IN THERE I ALSO FELT LIKE I WAS KICKED OUT EACH PERSON STAiring at me that works there shaking there head somthing is wrong and I want and need help I feel I was robbed and taken advatage please help meDesired Settlement: I FEEL I WANT EXPLAINATION OF ALL FEES AND WHY THEY CAN NOT HELP ME GET INTO A NEW CAR OR LEASE AT A LOWER RATE I DO NOT WANT TO HURT MY CREDIT IN ANY WAY ALSO TO KNOW WHAY I WAS OVER CHARGED 15;OOO

Consumer

Response:

At this time, I have not been contacted by Staten Island Nissan regarding complaint ID [redacted].

Sincerely,

Review: Staten Island Nissan advertised a 2014 Nissan Rogue SV with SL AWD for $26, 440 on www.[redacted].com. I filled out the contact information on [redacted].com on 03/**/2014 and was contacted by Staten Island Nissan. I asked the dealer [redacted] if the vehicle was still available and she set up an appointment for me at 7:00PM on 03/**/2014. I arrived at Staten Island Nissan showroom at approx. 6:15PM that day. I asked for the [redacted] who contacted me, ( [redacted]), and I was told that she left for the day and that someone else can help me. I was introduced to a [redacted] and I asked him if the vehicle was still available and he informed that this vehicle was a SL and they had a lot of SL vehicles so that was not a problem. He took my driver's license and left with my copy of the advertisement. He came back and asked me for my color preference. I told him that my favorite color was blue, but color is not important, the description of the options in the advertisement was what I was interested in. He again left and came back stating that the Technology package was not included in the price. I directed him to the list of options advertised which included the Technology package. He again left and this time returned with the [redacted]. The [redacted] told me that this ad was probably for a used vehicle. I pointed out to him where the advertisement stated that the vehicle was new. He started asking me questions about other vehicles listed and I told him that they are on [redacted] website and he can check that out himself. He then said that he didn't see how [redacted] could have advertised this vehicle at that price. I told him that if he was not going to honor the advertised price, that he should return my copy of the advertisement and I would leave the showroom, because I am not here to fight with them over this. After repeating my self about three times, he gave me my copy of the ad and I left. I filed a complaint with Nissan USA the next day. Nissan USA informed me that they would refer my complaint to the regional office. I received a survey from Nissan Comsumeraffairs on 03/**/2014 which I completed and returned. I then received a call from Nissan consumeraffairs and was told that they gave my contact information to the [redacted] of Staten Island Nissan and if he did not contact me, it would be up to me to decide my next move. The ad was no longer being displayed on the morning of 03/**/2014Desired Settlement: I want Staten Island Nissan to honor their advertisement for a Nissan Rogue SV with SL AWD priced $26,440. The description of the vehicle include [P01} Premium Package. This is my second experience with a Nissan Dealer not honoring their advertised price. I did not pursue the previous instance.

Review: LEASED A 2014 NISSAN ALTIMA CAR ON APRIL *, 2014 FOR 3 YEARS. WHEN THE CAR IS PUT IN PARK AND SHUT OFF THE CAR TAKES OFF EITHER FORWARD OR BACKWARDS. THIS HAS HAPPENED 2 TIMES. I WILL NOT DRIVE THE CAR AS IT IS DANGEROUS. ON ONE OF THE OCCASSIONS THERE WAS A WITNESS TO THIS PROBLEM. THE CAR WAS TOWED TO THE DEALERSHIP FOR EVALUATION. THEY CLAIM THAT THEY COULD NOT DUPLICATE THIS PROBLEM.Desired Settlement: I WOULD LIKE TO GET OUT OF THIS LEASE AS I DO NOT FEEL SAFE DRIVING THIS CAR.

Consumer

Response:

At this time, I have not been contacted by Staten Island Nissan regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased a "Certified Used Vehicle" from Nissan (2012 Nissan Versa) on Monday, February [redacted], 2014. The vehicle was in new condition, had 153 miles on the odometer, and per CarFax had been owned by one prior Nissan dealerships (located in MD). Despite being advertised as a "Certified Used Vehicle", the dealership has refused to provide a second set of vehicle keys, instead insisting that I pay approximately $400 in parts/labor to have the second set provided to me. Both the dealership's own service department and the Nissan Consumer Affairs division ([redacted])) confirm that a second set of keys should have been provided by the dealership for a "Certified Used Vehicle." To demonstrate the lack of concern from the dealership, the [redacted]) has not returned any phone calls to the Nissan Consumer Affairs division [Regional Representative - [redacted]- ([redacted]] or contacted me to resolve this matter.Desired Settlement: The Nissan Dealership should provide the second set of keys (both key & programmed remote) to the consumer free of charge

Consumer

Response:

At this time, I have not been contacted by Staten Island Nissan regarding complaint ID [redacted].

Review: Nissan service center mislead me as a costomer. I purchased a 650.00 part, was told a diagnostic was performed and my car is not fixed. I was later told that no diag was done after multiple trips to them for engine light and they asked me to pay 250.00 more to look in the dash. I spoke with [redacted] in both parts and service . Since they could not fix my car after all the time that has past, I asked for a refund on the part and no one has returned my call.

The dealership is fully responsible for providing me misinformation and stating that "a diagnostic is performed on all vehicles that obtain service" I was told that when service is conducted the fee for diagnostic is waived. The problem is that I still have a check engine light with the new ECM computer that was installed (650.00) I wish to return the part becasue it did not fix the issue with my car.Desired Settlement: I would like a full refund on the part I purchased becasue I was misled into buying a part that I DID NOT NEED becasue it did not fix the issue. And I would like a formal appology from all staff involved with my car.

Business

Response:

[redacted]'s,

This E-Mail is in response to a complaint received stating [redacted] was mislead by our company.

History and Timeline:

6/*/2010 – Customer brought the vehicle to us for a battery/charging system issue after sitting for (48) hours, we found the engine harness had damage to it ( collision related ) and we made a repair to it. When the customer dropped the vehicle off to us she told us that she had the vehicle diagnosed at Sears and their diagnoses was an E.C.M.

7/**/2010 - Customer states vehicle is hard starting at times, we found that the Alternator had internal failure, we replaced the Alternator as a one time goodwill gesture/ no charges to the customer.

Four years later.......

6/**/2014 – Customer purchased an E.C.M. ( Electronic Control Module ) on line thru Nissan E-store.

7/**/2014 – Customer requested to install special ordered E.C.M.

8/**/2014 – Customer states the Check Engine Light is on, we diagnosed the E.C.M. we just installed was not communicating properly, we replaced it with a new one.

9/**/2014 – Customer states the check engine light is on , we ran a diagnostic test on the E.C.M. we installed and confirmed it was operating as designed, system is now showing different codes, customer declined to proceed further.

9/**/2014 – Received B.B.B. Letter.

Just wanted to point out that Staten Island Nissan did not mislead [redacted]’s at any time, in fact all we did was install a part that she purchased on line that Sears Diagnosed originally, Not at anytime did this customer asked us to diagnose anything but just to install an E.C.M. she purchased. In response to the fact that the we waive a diagnostic fee for a diagnostic repair is true but only if the work necessary to repair the vehicle is authorized. Also the fact that Sears was the repair facility that diagnosed the E.C.M. and was the reason the customer purchased the E.C.M on line and then brought the vehicle to us to install it. At this point [redacted] did as requested by this customer and in no way did we mislead them. In the Term and conditions of purchases it clearly states that there is no returns on Special Order and or Electrical Parts.

Attached are the supporting documents

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

During a conversation with the [redacted] of service, 09/**/14, I was told that the part would be refundable with a 20 percent restocking fee. I did decline further service on the car because they were demanding additional payment which I feel is not warranted based on the fact the issue related to the part was not corrected. The computer was installed without the performing of an initial diagnostic, which I was told was going to be done. Finally, I am correct about my dismay becasue the [redacted] of service stated to me that employees received disciplinary action based on there dealings with my car. I have recorded phone conversations with personnel, that will reference any statements made on my part. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

I spoke to both [redacted] and [redacted] and they both stated never stated they would perform any diagnostic work for free, the last time the vehicle was here [redacted] agreed to perform a scan at no charge which he did, on the involice it states that the customer declined any further diagnostic check at this time.

Review: My car was at Nissan for service, to which the problem is still not corrected. I picked up my car and it has a dent and scratches on the car. The [redacted], [redacted], told me to take it to the autobody dealership they work with and they would cover the expense. I dropped the car off there and afterwards, [redacted] then informed me that he WILL NOT , be taking care of the charges. I had an estimate done and there is $1100 damage to the car.Desired Settlement: I need the damages fixed and the expenses sent to me . $1,120.84 is the cost on the estimate I received.

Consumer

Response:

At this time, I have been contacted directly by Staten Island Nissan regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They have not fixed the dent in my car and the key problem still happens periodically

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This E-Mail is to inform you that [redacted] returned my call today regarding her complaint offered to repair the damages to her vehicle at no charge and also supply her with a loaner vehicle during the repair time. I will update this case once I complete the repairs. Thank you for the opportunity.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is in the process of being resolved. I spoke with the new [redacted], and he had offered to fix car on Monday , February *, 2015 and is expected to have the car for 2-3 days. Please follow up with me after those days have passed to confirm resolution of case. [redacted]

Review: On january **, me and my wife [redacted], purchased a used 2011 nissan juke from Staten Island Nissan. the car was listed for 14,500. We presented with 3 finance options.

Option (A) we needed to pay for a credit application (about 1200 dollars), higher interest rate(7.9) and we would not be able to pay up early or add money to the principal.

Option (B) we wouldn't have to pay for credit application, the interest rate was lower (3.9), we could pay up to the principal early, but we would have to buy of protection-extended warranty package (about 4500 dollars).

Option (C) includes everything in option (B) plus a more intensive protection (about 5500 dollars)

Obviously we are interested in either option B or C, so I asked the finance guy that was offering us the deal if there was any way to get either option B or C without having to get the package to what he reply no.

We ended up getting option C, we thought we had not choice, but once home going through the paperwork I noticed something different than what was explained and sold to us. I noticed that the pricing on the packages were as follow: we bought two different things 1-( IDG GUARANTEE, 5,000 dollars), and 2-(NISSAN SECURITY PLUS, 2,500 dollars). I also noticed that we didn't need to buy neither of the protection package, so I called the dealer asking for an explanation and trying to return the packages or at least one of them and we got no help, then we ended up making a trip back to the dealer we thought maybe we'll get better luck, but all we got was that when we signed the deal they did not forced us to sign and we could have walked out and not sign anything.

One other thing,it seams that they charged us all kinds of fees including destination fees (on a used car) I asked them about this and they said they had to pay for delivery. I had no idea about any of these extra fees because we were not provided with a sales invoice (very conveniently).

One last thing, this car we thought we bought it for 14,500.00 plus we gave a 2,000 dollars deposit plus a trade in valued at 1300 so we really gave 3300 dollars, somehow we are going to end up paying more than 25,000.00 dollars, please help us understand that and help us right this wrong. Thank you in advance.Desired Settlement: we want to return the IDG GUARANTEE package and get a refund on all unexplained fees that were charged to us.

Consumer

Response:

At this time, I have not been contacted by Staten Island Nissan regarding complaint ID [redacted].Sincerely,[redacted]