StayGreen Incorporated

Date Sent: 6/29/12:00:AMFrom: Revdex.com of Metro Washington DCDate: Mon, Jun 29, at 10:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: < [redacted] @ [redacted] .net>Date: Fri, Jun 26, at 3:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] business has responded to my requests, therefore I am withdrawing this complaint (ID [redacted] ).Regards, [redacted]

Date Sent: 6/29/12:00:AMFrom: Revdex.com of Metro Washington DCDate: Mon, Jun 29, at 10:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org> ---------- Forwarded message ----------From: < [redacted] @ [redacted] .net>Date: Fri, Jun 26, at 3:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] The business has responded to my requests, therefore I am withdrawing this complaint (ID [redacted] )Regards, [redacted]

July 8, Dear [redacted] ***:I have your letter of June 29, in regard to a complaint submitted on June 25, with an assigned ID of [redacted] In regard to the complaint, I have verified that we did receive a call on June 22, and that someone apparently gave poor informationI, as president of the company, did not learn about this incident until June 25, The party who answered apparently left the impression that we were neither responsible nor would the problem be rectified without our seeing the problemIn the intervening period of time, I personally visited the site and discussed it with the owner of the propertyOn my visit I took with me a golf course maintenance professional in order to assist me in analyzing the problemOn that visit we obtained soil samples to send off to a laboratory to attempt to determine the cause of the problemWe did this not only to satisfy the customer but also to make certain that if there was a problem in our company that policies would be changed to alleviate any problems in thefuture.On my visit it was obvious that the grass was severely damaged if not deadThe golf course professional with me indicated that it would recover on its own however we have indicated to the customer that we will reseed and aerate when conditions are favorableThis of course will be at no cost to the customerAdditionally we will refund all the remaining balance of his prepaid accountThe reseeding and aeration will be at no cost to the customerStayGreen takes pride in its service and will continue to research and try to determine the exact cause of this problemWe will keep you advised as to the cause and the policy changes we have taken to rectify not only this but to prevent this problem from occurring in the futureWe have already taken steps to alleviate one of the problems by having all employees aware that they are not to answer any customer concerns without first viewing the propertyThe employeewho spoke with the customer and indicated it may not be our fault had no authority to do so without ever having viewed the property.Very Truly Yours, George H President

Date Sent: 6/29/2015 12:00:00 AMFrom: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Jun 29, 2015 at 10:01 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: <[redacted].net>Date: Fri, Jun 26, 2015 at 3:26 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] business has responded to my requests, therefore I am withdrawing this complaint (ID [redacted]).Regards,[redacted]

Date Sent: 6/29/2015 12:00:00 AMFrom: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Jun 29, 2015 at 10:01 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: <[redacted]@[redacted].net>Date: Fri, Jun 26, 2015 at 3:26 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected]
The business has responded to my requests, therefore I am withdrawing this complaint (ID [redacted]).
Regards,
[redacted]

July 8, 2015Dear [redacted]:I have your letter of June 29, 2015 in regard to a complaint submitted on June 25, 2015 with an assigned ID of [redacted]. In regard to the complaint, I have verified that we did receive a call on June 22, 2015 and that someone apparently gave poor information. I, as...

president of the company, did not learn about this incident until June 25, 2015. The party who answered apparently left the impression that we were neither responsible nor would the problem be rectified without our seeing the problem. In the intervening period of time, I personally visited the site and discussed it with the owner of the property. On my visit I took with me a golf course maintenance professional in order to assist me in analyzing the problem. On that visit we obtained soil samples to send off to a laboratory to attempt to determine the cause of the problem. We did this not only to satisfy the customer but also to make certain that if there was a problem in our company that policies would be changed to alleviate any problems in thefuture.On my visit it was obvious that the grass was severely damaged if not dead. The golf course professional with me indicated that it would recover on its own however we have indicated to the customer that we will reseed and aerate when conditions are favorable. This of course will be at no cost to the customer. Additionally we will refund all the remaining balance of his prepaid account. The reseeding and aeration will be at no cost to the customer.StayGreen takes pride in its service and will continue to research and try to determine the exact cause of this problem. We will keep you advised as to the cause and the policy changes we have taken to rectify not only this but to prevent this problem from occurring in the future. We have already taken steps to alleviate one of the problems by having all employees aware that they are not to answer any customer concerns without first viewing the property. The employeewho spoke with the customer and indicated it may not be our fault had no authority to do so without ever having viewed the property.Very Truly Yours,George H. President

July 8, 2015
Dear [redacted]:I have your letter of June 29, 2015 in regard to a complaint submitted on June 25, 2015 with an assigned ID of [redacted]. In regard to the complaint, I have verified that we did receive a call on June 22, 2015 and that someone apparently gave poor...

information. I, as president of the company, did not learn about this incident until June 25, 2015. The party who answered apparently left the impression that we were neither responsible nor would the problem be rectified without our seeing the problem. In the intervening period of time, I personally visited the site and discussed it with the owner of the property. On my visit I took with me a golf course maintenance professional in order to assist me in analyzing the problem. On that visit we obtained soil samples to send off to a laboratory to attempt to determine the cause of the problem. We did this not only to satisfy the customer but also to make certain that if there was a problem in our company that policies would be changed to alleviate any problems in thefuture.On my visit it was obvious that the grass was severely damaged if not dead. The golf course professional with me indicated that it would recover on its own however we have indicated to the customer that we will reseed and aerate when conditions are favorable. This of course will be at no cost to the customer. Additionally we will refund all the remaining balance of his prepaid account. The reseeding and aeration will be at no cost to the customer.
StayGreen takes pride in its service and will continue to research and try to determine the exact cause of this problem. We will keep you advised as to the cause and the policy changes we have taken to rectify not only this but to prevent this problem from occurring in the future. We have already taken steps to alleviate one of the problems by having all employees aware that they are not to answer any customer concerns without first viewing the property. The employeewho spoke with the customer and indicated it may not be our fault had no authority to do so without ever having viewed the property.Very Truly Yours,
George H.
President