Stef's Performance Products Inc

Complaint: ***
I am rejecting this response because:A professional Does NOT use excuses of why they did not do their job properly or take the time to clarify any issuesAn honest business does NOT attempt to hold a customer responsible for their screw-upObviously they have not used their website to see if it functions properly and allows proper product selectionIf it worked I'd not need to send a pictureYou do NOT complain that a customer protects himself from a perceived dishonest vendor by contacting a cc company to watch over the transaction and make sure fraudulent charges on the credit cardYou have a means to facilitate prepaid return of material if it is incorrect or defective.I DO NOT want the items sent, and am more than willing to return themAll I need is a UPS prepaid number to send it backIf this had gone better I would simply send them back, but after the vendors comments and attitude, they will need to provide a means to pay for the return shippingThis could have gone much better if the vendor was initially more accomodating
I have found the needed product elsewhere so the *** stuff will sit until they decide to provide a means to return
Regards,
*** ***

There was some miscomucation in my company on sending this item to our customerDo to the fact that there was a death in my family and I had to deal with everything that is involved with it We did send the correct item to this customer ups day air on our account with no additional
charge for the item or freight charges At this time we have not recieved the incorrect item back from this customer Also this customer has put a stop on his credit card against my company So he has recieved the correct item and still has the wrong item ; and dosent want to pay for anything !!!! We have explained the problem to the credit card company and hope to get this resolved I am personally sory for our mishap but I believed we have recdefied this problem WE have been in business since and I believed we never had a complaint like this !!!! I hope this will clear up our mishap thanks *** ***