Stellar Meadows Farms

Our firm, In Compliance Services, handles cancellation requests during the state mandated rescission period Please note this is our only role in the transaction; we do not sell or service travel club memberships In this instance, the contract was signed on July 16, in Minnesota Minnesota has a ten day cancellation period As per the attached, we received correspondence from the [redacted] dated September 12, and postmarked September 14, 2015, well beyond the ten day rescission period Per our operating procedure, when we did not receive a cancellation request within the ten days, we settled the transaction and funded our client, [redacted] ending our role in the transaction Any recourse for the [redacted] at this point would have to be through [redacted] directly

This contract was written on 12-14- Per state law, the customer has a three day rescission period in which to cancel the deal and receive a full refund The customer did indeed cancel within the rescission period Since they paid with a credit card, only a pre-authorization was done when the contract was signed The funds will not be captured and the bank will let the pre-authorization expire within 5-business days, meaning no money will have ever left the customer's account

The role of Hadlegal Services/In Compliance is to act as a settlement service to process the transaction between the sales organization (Primetime) and the customer Essentially, if the customer cancels during the state mandated rescission, Hadlegal does not capture the funds from the customer's credit card In this instance, Hadlegal received a cancellation within the rescission from both the sales center as well as from the Robinsons from the correspondence they sent via FedEx Thus, Hadlegal did not settle the transaction and the funds pre-authorized on the credit card were not captured This concludes the role of Hadlegal in the transaction The Robinson's should contact the issuing bank of their credit card to find out when those funds will be available to them again This is entirely up to the card issuing bank and can take anywhere from hours to a month

As we had immediately (within minutes) rescinded the contract, and had not authorized (via signature) the charge to our credit card, it was best business practices for Hadlegal to authorize it's agents to notify the credit card company that the charge was not dropped Instead of being proactive in a positive response to the consumer, their chosen action is one of passive default I do not accept the company response of "This concludes the role of Hadlegal in this transactionThe Robinsons's should contact the bank of the credit card to find out when those funds will be availableThis is entirely up to the credit card company " I accept this lack of action as it leads to the same final result However, Hadlegal should take action to assure the funds were returned to the Robinsons I remain concerned as to the response of Hadlegal, and believe the outcome may have been different without the support of the Revdex.com Thank you

Our firm, In Compliance Services is not affiliated with Seasons nor do we sell travel related products or services. We are simply retained to monitor the state mandated rescission periods for independent sales organizations. In this particular instance, the *** purchased a vacation
club membership from our client, Seasons on August 30, 2016. The purchase was made in California which provides for a five day rescission period. Our office did not receive any correspondence from the *** until November 23, via the email attached hereto. Our role in this transaction ended five days after the date of the sale, when, upon not receiving notification from the Tayors, we settled the transactionThis was substantially out of the five day rescission period and thus any remedies the *** may have at this point would have to be addressed directly with Seasons

As we had immediately (within 5 minutes) rescinded the contract, and had not authorized (via signature) the charge to our credit card, it was best business practices for Hadlegal to authorize it's agents to notify the credit card company that the charge was not dropped.  Instead of being proactive in a positive response to the consumer, their chosen action is one of passive default.  I do not accept the company response of "This concludes the role of Hadlegal in this transaction. The Robinsons's should contact the bank of the credit card to find out when those funds will be available. This is entirely up to the credit card company ... "    I accept this lack of action as it leads to the same final result.  However, Hadlegal should take action to assure the funds were returned to the Robinsons.  I remain concerned as to the response of Hadlegal, and believe the outcome may have been different without the support of the Revdex.com.   Thank you.

The role of our company, Hadlegal Services, LLC, is to settle the transaction after the rescission period has lapsed.  We are a third party settlement company; we do not sell travel related services and we are not affiliated with the "travel club" referenced in the consumer's complaint. ...

This customer did not notify us in writing during the rescission period of their intent to cancel.  Thus, at the end of that period, we settle the transaction and release the funds to the travel club company.  Hence, any recourse the consumer has at this point is directly with the travel club vendor.

Our firm, In Compliance Services, handles cancellation requests during the state mandated rescission period.  Please note this is our only role in the transaction; we do not sell or service travel club memberships.  In this instance, the contract was signed on July 16, 2015 in...

Minnesota.  Minnesota has a ten day cancellation period.  As per the attached, we received correspondence from the [redacted] dated September 12, 2015 and postmarked September 14, 2015, well beyond the ten day rescission period.  Per our operating procedure, when we did not receive a cancellation request within the ten days, we settled the transaction and funded our client, [redacted] ending our role in the transaction.  Any recourse for the [redacted] at this point would have to be through [redacted] directly.

Incompliance Services say they are not affiliated with 4 Seasons but as directed, they are who I sent my September cancelation to.   I was not told it needed to be by computor.  If I was told to send it by computer. that is what I would have done.   If I was told to send it certified mail, that's what I would have done.  Why do companies take advantage of seniors this way?  I couldn't afford this and I didn't need this but we got caught up in the moment.  After I thought about it and realized it wasn't for us I sent the cancelation immediately.  The stress of this matter is really getting to me and I can't share with my husband because he is dealing with the health problems of his father, stepfather, my sister, and of course his own heart condition.   I don't want to cause him any further stress.  His  dad who is in a nursing home in Bakersfield is too far away for us to visit often and his aunt that was visiting and caring for him died this morning.  We have to figure out what to do about this matter.  I do not think it is right to ask me to deal with 4 Season when it was Incompliance who was on the notice to cancel.  Please help me,  this is driving me crazy.

The role of Hadlegal Services/In Compliance is to act as a settlement service to process the transaction between the sales organization (Primetime) and the customer.  Essentially, if the customer cancels during the state mandated rescission, Hadlegal does not capture the funds from the...

customer's credit card.  In this instance, Hadlegal received a cancellation within the rescission from both the sales center as well as from the Robinsons from the correspondence they sent via FedEx.  Thus, Hadlegal did not settle the transaction and the funds pre-authorized on the credit card were not captured.  This concludes the role of Hadlegal in the transaction.  The Robinson's should contact the issuing bank of their credit card to find out when those funds will be available to them again .  This is entirely up to the card issuing bank and can take anywhere from 24 hours to a month.

This contract was written on 12-14-16.  Per state law, the customer has a three day rescission period in which to cancel the deal and receive a full refund.  The customer did indeed cancel within the rescission period.  Since they paid with a credit card, only a pre-authorization was...

done when the contract was signed.  The funds will not be captured and the bank will let the pre-authorization expire within 5-7 business days, meaning no money will have ever left the customer's account.