Stencils Online Reviews (%countItem)
Stencils Online Rating
Address: 70 Industrial Park Dr Unit 7, Franklin, New Hampshire, United States, 03235-2520
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Stencils Online
Add new contacts
ADVERTISEMENT
For 15 years, Stencils Online has manufactured my product, stencils. To do so, I send them my copyrighted stencil art in an illustrator vector file and for a fee they revise this file to be ready for a laser cutter machine. They have provided me back the revised file over the years for my records. Now that I have told them I will be ending business with them to use another manufacturer, they are being passive aggressive and when I asked for the files, they sent low quality unusable files. I have records of quality files sent over the years, now that business is ending with them they are keeping my intellectual property. They do have the ability to send the final clean files but are not sending. I have paid a fee for each of these files and they are not theirs to hold. I need my files.
Product_Or_Service: stencil files
Account_Number:
Delivery I want every file of mine delivered to me via a dropbox in top quality as was done in past.
Our company manufactures laser cut stencils. Additional services we offer include packaging product, and fulfillment/shipping directly to customers. *** is a customer we have been working with for 15 years. They are moving their manufacturing and related services to another vendor. My company has worked closely with *** to smoothly make this transition.
***, however, is now requesting additional graphic design services that we simply don't offer. Our graphics design team strictly works with artwork files to convert them into laser cutting machine files that we use in our manufacturing process. These laser machine files are proprietary to Stencils Online llc as they contain specific laser settings as well as other attributes that we have developed for our manufacturing process. We have never provided our laser cutting machine files types of files to anyone. It is unreasonable, and non-standard in the industry, to expect the release of this type of information.
We advised the customer to collect the artwork files that he provided to us and give them to the new manufacturer.
(The consumer indicated he/she DID NOT accept the response from the business.)
Stencils Online has provided the files asked for in the past in a better quality than they are doing presently and examples are attached - the "good file" was provided in 2014. For some reason in 2020 they are providing the "bad" quality file, my only guess is that I am changing manufacturers and they are upset and therefore sending me files that are unusable. I have proof of the quality files being sent to me and it was no question, they sent willingly. Now, they are refusing to send the quality file to me.
These files were revised my Stencils online at a cost of $16 per design and I want what I paid for or I will have to take legal action. All I seek now is high quality files of MINE to be uploaded to dropbox for download by Thursday Feb 27 or I will have to escalate the issue. Again, I see no reason why they won't comply as they have done so in past and I have proof, see attached.
I don't see any new information in the *** response. It appears to be 'cut and pasted' from the original complaint, so my reply to the original complaint is applicable here.
Additionally, I cannot make any further comment on this issue due to potential future legal actions.