Good Morning [redacted] , My name is Joe S [redacted] and I am the Licensor of the Shop at Union Station I am deeply embarrassed for the way you were treated and the condition your shoes were returned This is not how I expect the shop top be run or how we treat customers Please accept my full apology I will be speaking with the shop owner today and treating this as a coaching oppertunity Can you please let me know a description of the person you spoke with so that I can properly address the issue at the store? I would like to ask a favor if I may Our main shop is located in Landover, MD just off Rtnear the beltway Would there be any way for you to send the shoes to me here at my office so that I may take a look at the shoes and see what I can do to repair the damage? I will reimburse you for the shipping and send them back at no charge If I can not restore the shoe, I will refund the $you paid My address is: Stern Shoe Repair CoAttn: Joe S [redacted] [redacted] MD [redacted] I thank you for taking the time to let me know of this issue We can not improve unless we hear from our customers and are given the opportunity to show that we can make things right and that we care about our customerIf you have any further questions, please feel free to call my office I am here weekday mornings until amHAve a nice weekend and thank you againRespectfully, Joe S***
Good Morning, I spoke with [redacted] last week when I received the complaint We talked about her boots being ready on Saturday I offered [redacted] a free repair of her boots at our Landover location as restitution and she accepted I am waiting to have her drop them off this weekJoe S***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Specifically, I'd like to thank MrStern for attempting to make the situation right His apology and attempt to fix my damaged shoes were much appreciated Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Check Message tab Regards, [redacted]
Good Morning [redacted] , My name is Joe S [redacted] and I am the Licensor of the Shop at Union Station I am deeply embarrassed for the way you were treated and the condition your shoes were returned This is not how I expect the shop top be run or how we treat customers Please accept my full apology I will be speaking with the shop owner today and treating this as a coaching oppertunity Can you please let me know a description of the person you spoke with so that I can properly address the issue at the store? I would like to ask a favor if I may Our main shop is located in Landover, MD just off Rtnear the beltway Would there be any way for you to send the shoes to me here at my office so that I may take a look at the shoes and see what I can do to repair the damage? I will reimburse you for the shipping and send them back at no charge If I can not restore the shoe, I will refund the $you paid My address is: Stern Shoe Repair CoAttn: Joe S [redacted] [redacted] MD [redacted] I thank you for taking the time to let me know of this issue We can not improve unless we hear from our customers and are given the opportunity to show that we can make things right and that we care about our customerIf you have any further questions, please feel free to call my office I am here weekday mornings until amHAve a nice weekend and thank you againRespectfully, Joe S***
Good Afternoon, You are correct, I have mistaken you for another customer Please call my office ###-###-#### I will get this resolvedJoe S***
Good Morning, I spoke with [redacted] last week when I received the complaint We talked about her boots being ready on Saturday I offered [redacted] a free repair of her boots at our Landover location as restitution and she accepted I am waiting to have her drop them off this weekJoe S***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Specifically, I'd like to thank MrStern for attempting to make the situation right His apology and attempt to fix my damaged shoes were much appreciated Regards, [redacted]