KOEPP To Whom it May Concern,To address the complaint from *** ***, we are writing to say we did have to pull credit to pull an OFAC which means we do have to pull credit to make Sure we are compliant and that the customer is OFAC compatibleOFAC means Office of Foreign Assets Control,
it is a financial intelligence and enforcement agency of the U.STreasury' DepartmentIt administers and enforces of economic and trade sanctions in support of U.Snational security and foreign policy objectivesWe are a preferred dealer with RBFCU the lender, but regardless we still must make sure the customer checks out, with OFAC.Also, the vehicle they bought had over thousand miles and we did say we would look at the issue never promise we would fix itIn fact, the customer has a ''We Owe" sheet that states that we would fix a rattle, which had nothing to do with the seatBut we could not duplicate the noise againWe looked at the seat and found the problem and told the customer the issue, again nothing was stated that we would fix seatThis truck was sold "As Is", with thousand miles has more wear and tear than something with lower milesWe do back what we sell, but Mrs*** declined buying an extended warranty which could have taken care of the seat issueIf you have any further questions, please feel free to contact me. Thank You,
KOEPP To Whom it May Concern,To address the complaint from *** ***, we are writing to say we did have to pull credit to pull an OFAC which means we do have to pull credit to make Sure we are compliant and that the customer is OFAC compatibleOFAC means Office of Foreign Assets Control,
it is a financial intelligence and enforcement agency of the U.STreasury' DepartmentIt administers and enforces of economic and trade sanctions in support of U.Snational security and foreign policy objectivesWe are a preferred dealer with RBFCU the lender, but regardless we still must make sure the customer checks out, with OFAC.Also, the vehicle they bought had over thousand miles and we did say we would look at the issue never promise we would fix itIn fact, the customer has a ''We Owe" sheet that states that we would fix a rattle, which had nothing to do with the seatBut we could not duplicate the noise againWe looked at the seat and found the problem and told the customer the issue, again nothing was stated that we would fix seatThis truck was sold "As Is", with thousand miles has more wear and tear than something with lower milesWe do back what we sell, but Mrs*** declined buying an extended warranty which could have taken care of the seat issueIf you have any further questions, please feel free to contact me. Thank You,