Steve's Home Services LLC

Complaint: [redacted] I am rejecting this response because: The contractor was hired to order and install the roofingI approved the COLOR, GAGE and STYLE of the materialThe contractor did not ask me to confirm the quantity of material at any timeI also have all relevant emails between the contractor and myselfThe contractor is more interested in winning an argument than in satisfying an unhappy customerAll the trade professionals I have asked for guidance, including L&I, have told me he should have offered an adjustmentHis threats of a slander suit are typical of his business attitude.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I have paid this company $on 8/08/ The charges are $ Find attached the original work order submitted by Richard Boas the representative sent to my home on 8/4/by Steve's Home Services MrB*** included in the work order to move the deck furniture to the grass to protect the glass panels on the deck This was NOT done The deck furniture was pushed up against the glass The glass panel was shattered after Steve's Home Services left I can provide photos for this We paid for and replaced this ourselves as Steve Young would not take any responsibility for thisI told MrB [redacted] that our well would not support extensive pressure washing and he said they would not use much waterThe top railings were to be replaced and Steve Young pressure washed them and charged for that time which should not have even been doneThe pressure washing was so strong that the wood on our deck has splintered Sincerely, [redacted]

We are rejecting the last response by [redacted] SHS took on this job to finish ***'s project when no one else wouldWe have a signed contract with [redacted] where he signed off on the detailed materials list & labor to complete his projectThe materials were listed separately in the contract, which is not standard practice for SHS, but due to the complexity of ***'s project & wanting his complete approval of the material list & getting that signed off on before the material was ordered, we listed it as that in the contractSHS fully fulfilled our end of the contract [redacted] paid for the materials that he approved in full before we started the project plus his required 50% down payment separatelyNormally, SHS requires 50% down prior to work beginning on the total amount of all of our projectsSince, the material list was approved & gone over by [redacted] in full, all aspects, we had [redacted] pay for his materials up front separatelyThere is not any adjustment dueAt any time, [redacted] could have adjusted the order of materialsAny leftover materials there may be are not, nor have they ever been in the possession of SHSIf there's left over materials [redacted] has in his possession, then he should sell them instead of looking to SHS to give him money back on materials we don't possess nor gave the final authorization on, [redacted] didSHS does not have any negative reviews, this is the 1st & there's not any warranted reason for itIt needs to stop & be doneAgain, we had [redacted] check the order of materials to make sure the quantities were correct, he approved them & the order was placedOur contract was fulfilled & completed as stated in the signed contractSHS has emails to back up what we are stating as wellThis whole un warranted situation is taking up a lot of valuable time that our business could be spending elsewhereHad SHS been in the wrong in any way we would have been more than happy to remedy the situationWe are NOT in the wrong, we fulfilled our contract & had a pleased customer when we were done until he decided he wanted to try to get some money out of us for an issue that isn't our issue

Complaint: ***
I am rejecting this response because:I have paid this company $on 8/08/ The charges are $ Find attached the original work order submitted by Richard Boas the representative sent to my home on 8/4/by Steve's Home Services MrB*** included in the work order to move the deck furniture to the grass to protect the glass panels on the deck This was NOT done The deck furniture was pushed up against the glass The glass panel was shattered after Steve's Home Services left I can provide photos for this We paid for and replaced this ourselves as Steve Young would not take any responsibility for thisI told MrB*** that our well would not support extensive pressure washing and he said they would not use much waterThe top railings were to be replaced and Steve Young pressure washed them and charged for that time which should not have even been doneThe pressure washing was so strong that the wood on our deck has splintered.
Sincerely,
*** ***

We are rejecting the last response by *** ***SHS took on this job to finish ***'s project when no one else wouldWe have a signed contract with *** where he signed off on the detailed materials list & labor to complete his projectThe materials were listed separately in the contract, which is not standard practice for SHS, but due to the complexity of ***'s project & wanting his complete approval of the material list & getting that signed off on before the material was ordered, we listed it as that in the contractSHS fully fulfilled our end of the contract*** paid for the materials that he approved in full before we started the project plus his required 50% down payment separatelyNormally, SHS requires 50% down prior to work beginning on the total amount of all of our projectsSince, the material list was approved & gone over by *** in full, all aspects, we had *** pay for his materials up front separatelyThere is not any adjustment dueAt any time, *** could have adjusted the order of materialsAny leftover materials there may be are not, nor have they ever been in the possession of SHSIf there's left over materials *** has in his possession, then he should sell them instead of looking to SHS to give him money back on materials we don't possess nor gave the final authorization on, *** didSHS does not have any negative reviews, this is the 1st & there's not any warranted reason for itIt needs to stop & be doneAgain, we had *** check the order of materials to make sure the quantities were correct, he approved them & the order was placedOur contract was fulfilled & completed as stated in the signed contractSHS has emails to back up what we are stating as wellThis whole un warranted situation is taking up a lot of valuable time that our business could be spending elsewhereHad SHS been in the wrong in any way we would have been more than happy to remedy the situationWe are NOT in the wrong, we fulfilled our contract & had a pleased customer when we were done until he decided he wanted to try to get some money out of us for an issue that isn't our issue

We are responding to a fraudulent claim against our companyWe were hired to install a metal roof for the clientWe were one of many contractors contacted to do this job, it was a complicated job & metal roofing is not your roofWe agreed to work with the home owner to come up with a
material listThe home owner, from the beginning wanted to make all of the decisions & be involved with every aspect of the process, including physically working on the installWe sent one of our lead tech's to the home owners home to come up with a material list needed with the home owner himselfTogether, they came up with a listWe spend many many hours searching for the materials needed for his roofOnce we finally found a supplier & sent the material list, when the supplier sent a detailed quote back of what it would cost, we did not precede forward with the order until we had approval from the home owner directlyWe do have email correspondence to back up these statementsOnce the home owner approved the material list & fees, we put the agreement into our contract formWe always require 50% down payment upon signing of the contractWe listed the entire material cost & items as agreed & our labor charges to install the roof to completionThe home owner signed the contract & paid the down payment & the fee for the materials & was happy for us to get startedWe waited on the roofing supplier to deliver the materials & once they did we went to work & completed the project per our signed contract with the home ownerThe home owner was happy with the workOnce the home owner realized there was left over materials at his home, he asked us to return them for a refundWe informed his that this was not possible, we were not in possession of the materials, he was & they were a special order due to the complicated roof he wanted & un returnableThe homeowner then started threatening to not pay the remainder due on contractWe sent the final invoice due upon receipt as stated previously in the contract & notified the home owner that if the invoice wasn't paid we would take further actionThe home owner did pay the final invoice, then asked for a refund for the extra materialsWe informed him numerous times that there would be no refund, he authorized the materials list & order & signed the contract stating the materials & labor charges & we had fulfilled our end of the contractYou can't argue with a signed, detailed contract, contracts don't lieThis home owner is obviously disgruntled & upset with himself over the extra materials & is trying to take it out on our companyWe have a superb rating & he had now tarnished our rating by posting bad reviews about usIf it keeps up, we will file a slander lawsuit against him

Complaint: ***I am rejecting this response because: The contractor was hired to order and install the roofingI approved the COLOR, GAGE and STYLE of the materialThe contractor did not ask me to confirm the quantity of material at any timeI also have all relevant emails between the contractor and myselfThe contractor is more interested in winning an argument than in satisfying an unhappy customerAll the trade professionals I have asked for guidance, including L&I, have told me he should have offered an adjustmentHis threats of a slander suit are typical of his business attitude.Sincerely,*** ***

Complaint: ***I am rejecting this response because: SHS continues to tell the same story and it contains many inaccuraciesIf that is how SHS wants to run their business and represent themselves to the public, fineObviously, I have no hope of a settlement from SHSBut, I am unhappy with the company and their business practices and bullying tacticsI will not withdraw my complaint because consumers need to know what kind of a company SHS is.Sincerely,*** ***

Responding to *** *** complaint: After being blamed and lied to regarding a glass panel they wanted to blame me for breakingmy personal attempt (including a personal return trip to thier home to resolve)to turn these clients around became what I then determined to be in vainAs far
as running the well dry I had not been informed of a well and feeling horrible about it, I reminded them I was not aware and was totally sorryThey were steadfast and self commited to not forgive no matter the circumstances I kept trying to empathize and solute all to no availI pushed them to let me finish the job and make them happy with professional resultsThey said no, time and time againI reminded them we had a contract and it was in there best interest to let me finish for several reasonsI also explained if they breach the contract then I bill time and materials at our rateI really felt I did all I could to convince them that even know they wanted me to replace a broken panel I had nothing to do with, I would still gaurantee the job and to let me finish as I knew they would be happy in the end as well because being around me and getting to know me, they would of realized im trustworthyThey would not allow that, so in breach of the contract I restructured thier billing to a time and materials rate and with that and in consideration to the down pymnt they still have a balance which they wont payWell, they will just not voluntarilyThey chose this on spite of my offerings, gaurantee and my personal desire to correct the situation. This statement in its entirety is 100% true and legitimate. Steve y***