Steve's Lawn Service

Hello,Customer was contacted via email on 08/28/in relation to the order Customers order also shows as delivered on 08/28/after the initial email response We have not heard back from the customer via email I am also showing the customer called in on 08/29/and spoke with a coworker who agreed to issue a refund of the delivery costs for the mistake.Thank you in advance, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I received a gift card for missing items, however there were items missingI did not receive quantity of [redacted] , which I had paid forInstead I received some other items I did not orderAlso sending gift cards instead of credit card refund is unacceptable for goods that were not delivered, and for which I have paid a delivery fee Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have accepted the remedy offered by IKEA and very satisified with their solution to complaint ID [redacted] Regards, [redacted]

Please accept our apologies for any inconvenience this has caused you In order to pick up your product for a refund, we need your receipt details Please respond with a photo of the bottom of the receipt for the purchase and we will issue a pick up at no cost to you Availability to your zip code is Wednesday's and Fridays only An adult (18) years of age or older will need to be present for the pick up Once the merchandise has been returned to our store, we will issue your refund within 7-days

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for helping me! Regards, [redacted]

We apologize the store will not take the rug back

Hello,Your order is showing as cancelled We have accommodated a Delivery Fee Refund, and a $gift card to you We cannot pay you for services not to paid to IKEA I apologize for the amount of mistakes that occured with your order You mentioned (as documented) in case number [redacted] (cancellation) that the fees charged to you are $ I will issue an additional $IKEA gift card if you would like Please advise if this is acceptable to you.Thank you in advance,Richard S

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I already told them the rug was purchased as a group giftI will not be able to find out the details they want in order to process the refundHowever, I am willing to compromise and take the merchandise credit which was offered to me in the store just to put this whole incident behind usI saw that small claims would be time consuming and I want simply to move on with my life in peace, I do not want the stress of being treated poorly anymore by your employees Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:When I spoke to an IKEA customer service rep, they asked me if I wanted a gift card and I told them: No I wanted a full refund back to the credit card that was used to purchaseAfter another week, I spoke with another IKEA rep and was told that they already sent the gift card because I never gave them an answer, which was a lieThey told me I would have to return the gift card, but I never even received the gift card either! The lack of coordination and communication between the different customer service reps only added onto my frustration and terrible Customer service experienceAll I wanted was a refund in the same form of payment that I made the purchaseThey told me I had to drive to that exact store, which for me is A long drive from Daly City to Emeryville, while crossing the Bay Bridge and having to pay a toll on the way backI should not have to spend my time, gas, and money to receive a refund when I already paid for delivery of this itemThat's what the delivery charge is for, to have my items delivered to me in the same condition I purchased themSo far, I have still not received a refund, gift card, follow up call, or any sign of customer support since I filed this claim last yearI truly do not understand how a company can get away with taking a customers money and never giving them their productThis to me is theft, manipulation, advertisement of delivery, and an awful way to conduct businessThis is beyond unethical, this is illegal Regards, [redacted]

Hello,We will issue a Freight refund to the customer, but we do not offer any assembly services with online orders We will work to expedite the order as quickly as possible, and update the customer via email once the order ships from our Central Distribution Center.Thank you in advance,Richard S [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: while I did finally receive my correct and full order (after staying home for the fourth time for the same delivery), the delivery fee has still not been refundedAfter the first botched delivery, the IKEA customer service representative I spoke to said the fee would be refunded as a courtesy (it was not at my request)The TWO subsequent times I spoke to an IKEA customer service representative, both after failed deliveries, the representative assured me that they could see the fee was being refunded "in just a few more days." It has not happenedAs far as I am concerned, the complaint is not resolved.And, for the record, only one item in my eight-item order was delivered by ***The remainder arrived later via a different service Regards, Katharine Eaton

Hello, We are sorry to hear of this customer's experience and can appreciate her frustration I emailed the customer on 7/10/to ask about the status of her issue She states she did receive her credit several days ago I am going to offer her a good will IKEA gift card for the wait time Best Regards, Adrienne H [redacted] IKEA US Customer Relations

We are more than happy to issue a pickup for the dressers as well, someone must be present at the time of pickupPlease contact us back to arrange that pickup for the refundPlease immediately remove unsecured chest of drawers from any area where children may have access Please also note, we believe that our chest of drawer range is safe to use in your home when attached to the wall following the assembly guidelines

Hello,Our store location has advised that they have settled this issue with you directly to receive a new item via our online side of the business Please advise.Thank you in advance, [redacted]

Our [redacted] location is looking into your refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hello,We are showing your online order as cancelled due to payment declined Please advise.Thank you in advance,Richard S

Hello - this chair does not have a warranty However, we certainly stand behind our products Please return this to the store for inspection The store will then determine the best resolution

Hello,Thank you for your reply I am getting your shipping fees refunded on IKEA's end today Once the refund is complete, it may take a few days to post on your end, but will be complete on IKEA's end.Thank you in advance, [redacted]