Stitch Labs

Complaint: [redacted] I am rejecting this response because: It does not address the fundamental complaints: That the StitchLabs software does not managed the inventory levels for low inventory items across marketplaces and caused massive overselling of my inventory that lead to my [redacted] account being suspendedand That they re-opened my account and charged my personal [redacted] card without express authorization I have reported this to my bank who are investigating this as fraud I have instructed legal counsel to prepare a case to recover the fees as well as for damages in relation to the loss of revenue and subsequent damages due to their system overselling my inventory Customer Service and the owner of this company clearly do not have any concern for the damage their system can cause to marketplace sellers and care even less for their financial losses Sincerely, [redacted]

We regret that [redacted] felt his needs were not met with Stitch Labs and are available to clarify any remaining questions

Complaint: 11904529I am rejecting this response because: The response from Stitchlabs is typical of their arrogance in dealing with customers' complaints. There are several forums littered with ex-customers' complaints about their appalling customer service. Especially in regard to not accepting responsibility for the defects in their systems. Not only do they not listen to any complaints - they refuse to do anything about them. In this response it is clear that they have no intention of changing their approach to customers or their intention to improve their product. The response ignores the most pertinent complaint - that their system does not prevent overselling of low inventory product across marketplaces. This is the problem that caused my [redacted] account to be suspended. They correctly state that their rep promised to call me before re- instituting the account but makes no conciliation for the fact that he did not and opened the account without my express permission. They also do not address the fact that he begged me to keep the account open while they made improvements to the system that would overcome the issues I had experienced. They do not address the fact they used a credit card that had been on file for the first month's subs and had been deleted by me and replaced with another company card that I had closed after the closure of the account. I have to put Stitch labs on notice that if they do not reimburse these funds immediately I will institute legal action to recover all funds and to institute an investigation into the fraudulent use of my card. Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Stitch Labs received it first question regarding label printing from Mr [redacted] on August 23rd when he requested instructions for printing labelsStitch Customer Support responded on August 24th telling Mr [redacted] that Stitch Labs does not support printing labels for products On August 29th Mr [redacted] again contacted Stitch Labs saying they had been told price tag labels could be printed but could not find that option on the product pageStitch Customer Support responded on August 31st telling Mr [redacted] that labels could not be directly printed from Stitch Labs and suggested an alternative indirect method he might utilize On August 31st Mr [redacted] responded back saying they had been told price tag labels could be printed from StitchCustomer Support responded back on September 1st asking if Mr [redacted] could provide a name or email so Stitch could follow up internally as this was not a Stitch product capability There was no further response from Mr [redacted] Stitch Labs is very sorry for Mr [redacted] 's upset and any misunderstanding of pre-sales information provided but no where in our product information is this direct printing of labels service discussed or impliedWe were unable to find anywhere in our sales communication process that this label printing service had been promised I have attached the complete Customer Support Service Log involving Mr [redacted] 's contacts with Stitch Labs regarding this issue Thank you