The sales manager promised to include a warranty in the agreed price of a used carInstead the warranty was charged on top of the car price November 2016: The sales manager agreed to include a 24,000mi/2yr in the price of the Ford Escape ($11,798.00) that we had already negotiated prior to the warranty agreementOur paperwork shows that it is included ($2,000.00) in the total sale priceWe asked why it showed up on our sales paperwork and were told "don't worry about that" by the financial agentI called weeks after the purchase to inquire why our paperwork showed we were charged for more than what we agreed on with the sales manager ($13,total sales price) and was told "those numbers were just for the accounting office." The sales manager agreed to $11,final sales cost prior to handing us over to financeWe feel like they lied to us and cheated us
Wife and I bought a car using her credit only and asked for only bank to check her credit for loan, and it was sent to banks without our knowing My wife and I went to trade in her car for a used Subaru Crosstrek on 7/6/We had been looking at one specifically and had been working with [redacted] I already had a quote from the sales managerWe go by, they check out her car and tell us they will check her credit for a loanI request to [redacted] to tell the manager sending off for her loan to only send it to the bank Subaru uses and only that bank, which is Chase BankWe wait and [redacted] comes back and says "okay we got you a 2.64% APR and your payments will be $a month for months." We agree and meet with [redacted] in financing to sign all the paperworkHe goes over everything and then shows my wife her credit score, which was lower than we thoughtWe still had a good payment so we continuedHe shows us the loan and it is through Bank of AmericaI didn't realize un
After purchasing a vehicle and signing paperwork, the next day my price, trade in price decreased, and interest rate increased I purchased a crosstrek on 12/15/After being told the sales price, trade in price, and interest rate I signed papers electronicallyWhen I got home none of my paper work had figures on itWhen I called and questioned it, no one could tell me why my figures were offFinally the sales manager found that my trade in value had been typed in wrongWhen I arrived, my sales price was $2, over the sticker price ($23,internet e price I received versus $26,sticker price versus $28,paid), my trade in price went from $to $8000, and my interest rate went from 1.9% to 2.9%When I asked about this I was told they had already shredded my paperwork so they could not verify thisWhen I asked the sales manager about feeling taken advantage of I was told "can you afford the payment, do you like the vehicle then you got a good deal" ( [redacted]
After purchasing a vehicle and signing paperwork, the next day my price, trade in price decreased, and interest rate increased
I purchased a crosstrek on 12/15/After being told the sales price, trade in price, and interest rate I signed papers electronicallyWhen I got home none of my paper work had figures on itWhen I called and questioned it, no one could tell me why my figures were offFinally the sales manager found that my trade in value had been typed in wrongWhen I arrived, my sales price was $2, over the sticker price ($23,internet e price I received versus $26,sticker price versus $28,paid), my trade in price went from $to $8000, and my interest rate went from 1.9% to 2.9%When I asked about this I was told they had already shredded my paperwork so they could not verify thisWhen I asked the sales manager about feeling taken advantage of I was told "can you afford the payment, do you like the vehicle then you got a good deal" (***
Dealership withholding $trade in cost
I purchased a Nissan Pathfinder from this business I borrowed the money from USAA The dealership submitted the check to the lender, as per normal, but failed to subtract the amount of my trade in ($1500) from the total cost It has been over five weeks and they have not sent the promised "refund" to USAAThe agent, *** has repeatedly promised to take care of this and provide me with a tracking number for the check, but then has failed to follow through; he now leaves me and my parents (they have also tried to get answers) on hold and does not return calls as promisedI have now made a payment on this vehicle which includes interest on the inflated amountI am on the point of referring the matter to the State AG's office for Consumer Protection as well as submitting this complaint to youI addition, I find the attitude of the men with whom I have done business at this establishment unconcerned and contemptuous The
Dishonest business practices
We bought two cars from subaru in novboth cars were to have extended warranty added at the dealerships expenseAfter reviewing information we learned we had been charged on one car and the other after bringing this to there attention they proceeded to refund it but the refund has never taken placeWe have all paper work showing the refund they promised
Wife and I bought a car using her credit only and asked for only bank to check her credit for loan, and it was sent to banks without our knowing
My wife and I went to trade in her car for a used Subaru Crosstrek on 7/6/We had been looking at one specifically and had been working with ***I already had a quote from the sales managerWe go by, they check out her car and tell us they will check her credit for a loanI request to *** to tell the manager sending off for her loan to only send it to the bank Subaru uses and only that bank, which is Chase BankWe wait and *** comes back and says "okay we got you a 2.64% APR and your payments will be $a month for months." We agree and meet with *** in financing to sign all the paperworkHe goes over everything and then shows my wife her credit score, which was lower than we thoughtWe still had a good payment so we continuedHe shows us the loan and it is through Bank of AmericaI didn't realize un
The sales manager promised to include a warranty in the agreed price of a used carInstead the warranty was charged on top of the car price
November 2016: The sales manager agreed to include a 24,000mi/2yr in the price of the Ford Escape ($11,798.00) that we had already negotiated prior to the warranty agreementOur paperwork shows that it is included ($2,000.00) in the total sale priceWe asked why it showed up on our sales paperwork and were told "don't worry about that" by the financial agentI called weeks after the purchase to inquire why our paperwork showed we were charged for more than what we agreed on with the sales manager ($13,total sales price) and was told "those numbers were just for the accounting office." The sales manager agreed to $11,final sales cost prior to handing us over to financeWe feel like they lied to us and cheated us
The sales manager promised to include a warranty in the agreed price of a used carInstead the warranty was charged on top of the car price November 2016: The sales manager agreed to include a 24,000mi/2yr in the price of the Ford Escape ($11,798.00) that we had already negotiated prior to the warranty agreementOur paperwork shows that it is included ($2,000.00) in the total sale priceWe asked why it showed up on our sales paperwork and were told "don't worry about that" by the financial agentI called weeks after the purchase to inquire why our paperwork showed we were charged for more than what we agreed on with the sales manager ($13,total sales price) and was told "those numbers were just for the accounting office." The sales manager agreed to $11,final sales cost prior to handing us over to financeWe feel like they lied to us and cheated us
Wife and I bought a car using her credit only and asked for only bank to check her credit for loan, and it was sent to banks without our knowing My wife and I went to trade in her car for a used Subaru Crosstrek on 7/6/We had been looking at one specifically and had been working with [redacted] I already had a quote from the sales managerWe go by, they check out her car and tell us they will check her credit for a loanI request to [redacted] to tell the manager sending off for her loan to only send it to the bank Subaru uses and only that bank, which is Chase BankWe wait and [redacted] comes back and says "okay we got you a 2.64% APR and your payments will be $a month for months." We agree and meet with [redacted] in financing to sign all the paperworkHe goes over everything and then shows my wife her credit score, which was lower than we thoughtWe still had a good payment so we continuedHe shows us the loan and it is through Bank of AmericaI didn't realize un
After purchasing a vehicle and signing paperwork, the next day my price, trade in price decreased, and interest rate increased I purchased a crosstrek on 12/15/After being told the sales price, trade in price, and interest rate I signed papers electronicallyWhen I got home none of my paper work had figures on itWhen I called and questioned it, no one could tell me why my figures were offFinally the sales manager found that my trade in value had been typed in wrongWhen I arrived, my sales price was $2, over the sticker price ($23,internet e price I received versus $26,sticker price versus $28,paid), my trade in price went from $to $8000, and my interest rate went from 1.9% to 2.9%When I asked about this I was told they had already shredded my paperwork so they could not verify thisWhen I asked the sales manager about feeling taken advantage of I was told "can you afford the payment, do you like the vehicle then you got a good deal" ( [redacted]
After purchasing a vehicle and signing paperwork, the next day my price, trade in price decreased, and interest rate increased
I purchased a crosstrek on 12/15/After being told the sales price, trade in price, and interest rate I signed papers electronicallyWhen I got home none of my paper work had figures on itWhen I called and questioned it, no one could tell me why my figures were offFinally the sales manager found that my trade in value had been typed in wrongWhen I arrived, my sales price was $2, over the sticker price ($23,internet e price I received versus $26,sticker price versus $28,paid), my trade in price went from $to $8000, and my interest rate went from 1.9% to 2.9%When I asked about this I was told they had already shredded my paperwork so they could not verify thisWhen I asked the sales manager about feeling taken advantage of I was told "can you afford the payment, do you like the vehicle then you got a good deal" (***
Dealership withholding $trade in cost
I purchased a Nissan Pathfinder from this business I borrowed the money from USAA The dealership submitted the check to the lender, as per normal, but failed to subtract the amount of my trade in ($1500) from the total cost It has been over five weeks and they have not sent the promised "refund" to USAAThe agent, *** has repeatedly promised to take care of this and provide me with a tracking number for the check, but then has failed to follow through; he now leaves me and my parents (they have also tried to get answers) on hold and does not return calls as promisedI have now made a payment on this vehicle which includes interest on the inflated amountI am on the point of referring the matter to the State AG's office for Consumer Protection as well as submitting this complaint to youI addition, I find the attitude of the men with whom I have done business at this establishment unconcerned and contemptuous The
Dishonest business practices
We bought two cars from subaru in novboth cars were to have extended warranty added at the dealerships expenseAfter reviewing information we learned we had been charged on one car and the other after bringing this to there attention they proceeded to refund it but the refund has never taken placeWe have all paper work showing the refund they promised
Wife and I bought a car using her credit only and asked for only bank to check her credit for loan, and it was sent to banks without our knowing
My wife and I went to trade in her car for a used Subaru Crosstrek on 7/6/We had been looking at one specifically and had been working with ***I already had a quote from the sales managerWe go by, they check out her car and tell us they will check her credit for a loanI request to *** to tell the manager sending off for her loan to only send it to the bank Subaru uses and only that bank, which is Chase BankWe wait and *** comes back and says "okay we got you a 2.64% APR and your payments will be $a month for months." We agree and meet with *** in financing to sign all the paperworkHe goes over everything and then shows my wife her credit score, which was lower than we thoughtWe still had a good payment so we continuedHe shows us the loan and it is through Bank of AmericaI didn't realize un
The sales manager promised to include a warranty in the agreed price of a used carInstead the warranty was charged on top of the car price
November 2016: The sales manager agreed to include a 24,000mi/2yr in the price of the Ford Escape ($11,798.00) that we had already negotiated prior to the warranty agreementOur paperwork shows that it is included ($2,000.00) in the total sale priceWe asked why it showed up on our sales paperwork and were told "don't worry about that" by the financial agentI called weeks after the purchase to inquire why our paperwork showed we were charged for more than what we agreed on with the sales manager ($13,total sales price) and was told "those numbers were just for the accounting office." The sales manager agreed to $11,final sales cost prior to handing us over to financeWe feel like they lied to us and cheated us