Subway Sandwiches & Salads

Initial Business Response / [redacted] (1000, 10, 2017/05/01) */ The guest's car was parked near where they were doing paintingThey had the area sectioned off but the wind picked up the over-spray of paint had managed to get onto his carThis was initially turned over to insurance and we thought that they would handle the payment of everythingThis took several months for us to hear anything back regarding it since we assumed the insurance would be in contact with himThen I believe that he and our General manager, [redacted] , kept missing each others callsIt was roughly March when we got back in contact with him after not knowing how it had been resolved [redacted] just had to verify with insurance that it was not processed through then called him back April 4th, and spoke with [redacted] letting him know that since it did not go through under the insurance that we would just write the check to himHe had gotten a quote to see how much it would be to fix the issue with his vehicle so a check was cut from our property in the amount of [redacted] to repair the damages to his vehicle(Check written 4/4/and mailed out to the guests)He was very happy with that and the call ended with the issue resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Business Response to a Complaint Complaint ID#: [redacted] Company Name: Subway Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: I was contacted about this complaint via Subway Headquarters before the Revdex.comUnfortunately for me and my customer it was an error made by the website as our store never received the orders there for never received the moneyI immediately contacted the customer as soon as I was made aware of the situation and we had back and forth communications verifying the charges went through and were not pending and also trying to find a solutionI tried to get corporate to refund and fix the situation since it was in their hands, but was unable to get any supportI eventually refunded the customer from my own pocketOur location apologized for the inconvenience the websites errors caused the customer and we were happy to hear we didn't lose a customer over an error made by the online ordering system which we have no control over Sent on: 5/4/8:45:PM

The purpose of this letter is to respond to complaínt [redacted] , which I received yesterdayfrom my [redacted] , Mara ***.I wíll say that I am quite familiar with the [redacted] project, and Chad and his [redacted] ***have communicated their concerns to my firmThere were a number of spalleds in thedriveway that appeared within 1-2years of our installationWe met with the Ready-Mix firmthat provided the concrete material, and they indicated that the spallding was withinindustry standards and they would not stand behind the product whatsoeverOver the lastseveral years, we did discuss the possibility of re-surfacing these areas.It is unfortunate that this has been an ongoing disappointment for the [redacted] 'sTo addressmore of their concerns-the lighting manufacturer, SPG out of California, has repeatedlystood behind some of the faulty fixturesI have contacted them very recently to see if theywill continue to warranty these, There is a one year warranly/guarantee and this project wascompleted in 2OOThe concern on the re-grouting has been addressed by our firmrepeatedlyWe have re-grouted all of the sections that were of a concernSome of theseareas have been re-grouted several timesWe have no control over the natural process ofthe growing moldMold is a function of the shade and other natural elements, which I haveexplained to MrChad [redacted] ,I did meet with Mr [redacted] on Friday, September 9thI have issued a proposal as to whatwe will do under warranty (after nine years)I have feel that we are very close to an acceptedresolutionWe are still confirming some of the detailsln other words, they are asking for100% new LED fixtures to be installed, which were not what we sold themThese LEDfixtures did not even exist back when this was installed in 2OOThis would be unfaír andnot agreeableI believe the [redacted] 's will withdraw this complaint as the warranty workprogresses this fall.Should you have any other questions, please feel free to contact me

Dear Madam,I am apologize for what happened with you we have learned from our subway HQ that customer is always right and we must satisfy customer I would like to request you mam to come again in our subway store and please pick up a sandwichi thank you for your valuable
comment.ThanksHarry*** Subway***

Initial Business Response /* (1000, 5, 2017/03/13) */
We had an issue where we took preventative measures and evacuated guests from the building due to a suspected gas leakThis took place only on the morning of February 26th, from roughly 5:45- 6:30am (The morning the guest was due to check
out, not on the 25th of Feb.)Guests reported smelling gas in the buildingWe have COdetectors throughout the facility as well in all guest rooms that are tested on a weekly basis and none went offHowever, a staff member called Nipsco(our local gas company) & and by suggestion of our local gas company we evacuated guests from the hotel until the authorities gave the all clearBefore we could finish evacuating, NIPSCO & our local fire department had let us know that the source had been found and that it was safe for guests to come back into the building
This whole event was resolved in under an hour and was done as a precaution for our guest's safetyWe even called our Best Western Corporate Customer Care & our Best Western Regional Senior Corporate Council person, *** *** to confer regarding this issueWe followed all safety policies to Best Western standards and per safe legal policy and were under no faultWe were under no obligation to refund guests anything since it was done for their safety, however we understand that it inconvenienced guests for that hour of their stayWe offered an apology and a *** refund of their cost for that one nightThis was authorized by our general manager, *** ***Unfortunately we will not be offering guests further refunds due to something that was out of our control and was done for their safetyWe have already responded to a corporate complaint file through Best Western Corporate Customer Care from this specific guest as well
Initial Consumer Rebuttal /* (2000, 7, 2017/03/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
AcceptedThis hotel seems more concerned about who is at fault than customer satisfactionApologies did not seem sincereAlso note that COdetectors would not go off since it was a gas leak, not a COleak, but this is irrelevant to a customer satisfaction issueWe have already made reservations for our spring stay at another location, so there is no point in pursuing this furtherWe have received our *** off one night stay

Initial Business Response /* (1000, 8, 2017/08/04) */
We are sorry to hear of the circumstances surrounding this cancellationHowever, we have record of communication between both said parties discussing terms of the eventThe Customer was sent the copy of the contract which does state that
cancellations are subject to penaltyKnowing this fact on the contract, the customer still sent in the deposit to hold the date for the event and verbally agreed to the terms in doing soIn the span of time that she was holding her date, we turned down other events for that same dateWhen they did cancel we tried to fill the dates with the alternate parties but alternate arrangements had already been madeBecause of the nature of why we place deposits for this reason, we are unable to refund the deposit amount
Initial Consumer Rebuttal /* (3000, 10, 2017/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received a contract explaining anything about the terms and I never signed a contract stating anythingThe event coordinator attempted to email me a copy of the contract after I asked for the deposit back and whatever she sent me would not open when I emailed back explaining that I could not open it she never respondedI feel that we deserve our deposit back because there was not a contract signed
Final Business Response /* (4000, 12, 2017/08/09) */
Attached are the email communications with the Contract attachment stating that the cancellation penalty clauseThese email communications span from December 2016-February

Please be aware that we have been working with Mr*** and have resolved the situation, with our apologies This is a very unusual and not typical of the work we expect of our crews and crew leaders All involved have been notified, corrections have been made, and we are using this as a
teaching experience and an example of what not to do on future projects

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Madam,I am apologize for what happened with you we have learned from our subway HQ that customer is always right and we must satisfy customer I would like to request you mam to come again in our subway store and please pick up a sandwichi thank you for your valuable
comment.ThanksHarry*** Subway***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Initial Business Response /* (1000, 10, 2017/05/01) */
The guest's car was parked near where they were doing painting. They had the area sectioned off but the wind picked up the over-spray of paint had managed to get onto his car. This was initially turned over to insurance and we thought that they...

would handle the payment of everything. This took several months for us to hear anything back regarding it since we assumed the insurance would be in contact with him. Then I believe that he and our General manager, [redacted], kept missing each others calls. It was roughly March when we got back in contact with him after not knowing how it had been resolved. [redacted] just had to verify with insurance that it was not processed through then called him back April 4th, 2017 and spoke with [redacted] letting him know that since it did not go through under the insurance that we would just write the check to him. He had gotten a quote to see how much it would be to fix the issue with his vehicle so a check was cut from our property in the amount of [redacted] to repair the damages to his vehicle. (Check written 4/4/17 and mailed out to the guests). He was very happy with that and the call ended with the issue resolved.

Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Subway 55034
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:...


Response:
I was contacted about this complaint via Subway Headquarters before the Revdex.com. Unfortunately for me and my customer it was an error made by the website as our store never received the orders there for never received the money. I immediately contacted the customer as soon as I was made aware of the situation and we had back and forth communications verifying the charges went through and were not pending and also trying to find a solution. I tried to get corporate to refund and fix the situation since it was in their hands, but was unable to get any support. I eventually refunded the customer from my own pocket. Our location apologized for the inconvenience the websites errors caused the customer and we were happy to hear we didn't lose a customer over an error made by the online ordering system which we have no control over.
Sent on: 5/4/2015 8:45:46 PM

The purpose of this letter is to respond to complaínt [redacted], which I received yesterdayfrom my [redacted], Mara [redacted].I wíll say that I am quite familiar with the [redacted] project, and Chad and his [redacted]have communicated their concerns to my firm. There were a number of spalleds...

in thedriveway that appeared within 1-2years of our installation. We met with the Ready-Mix firmthat provided the concrete material, and they indicated that the spallding was withinindustry standards and they would not stand behind the product whatsoever. Over the lastseveral years, we did discuss the possibility of re-surfacing these areas.It is unfortunate that this has been an ongoing disappointment for the [redacted]'s. To addressmore of their concerns-the lighting manufacturer, SPG out of California, has repeatedlystood behind some of the faulty fixtures. I have contacted them very recently to see if theywill continue to warranty these, There is a one year warranly/guarantee and this project wascompleted in 2OO7. The concern on the re-grouting has been addressed by our firmrepeatedly. We have re-grouted all of the sections that were of a concern. Some of theseareas have been re-grouted several times. We have no control over the natural process ofthe growing mold. Mold is a function of the shade and other natural elements, which I haveexplained to Mr. Chad [redacted],I did meet with Mr. [redacted] on Friday, September 9th. I have issued a proposal as to whatwe will do under warranty (after nine years). I have feel that we are very close to an acceptedresolution. We are still confirming some of the details. ln other words, they are asking for100% new LED fixtures to be installed, which were not what we sold them. These LEDfixtures did not even exist back when this was installed in 2OO7. This would be unfaír andnot agreeable. I believe the [redacted]'s will withdraw this complaint as the warranty workprogresses this fall.Should you have any other questions, please feel free to contact me

Money is placed on hold from company and have not been released back into my account On 01/20 I went into the Subway location on Western Blvd, Jacksonville, NC. The cashier had a difficult time cashing out my purchase. My purchase totaled $6.15 but the cashier swiped my card (ending in XXXX) X times, totaling my purchase of $30.75. On 01/22 the correct amount of $6.15 posted to my account, but left the remaining money $24.60 on hold. It has now been 8 days and the money has not been released yet back into my account. I have waited patiently for someone to resolve my concern but it seems like Im not getting anyway. Please help! This is such an inconvenience to me as a consumer and feels like Im being jerked around from the company and the franchise owner. This is ridiculous. Desired SettlementI want my money of $24.60 released ASAPBusiness Response The credit card machine was going in and out, and the employee swiped the customers card several times before the transaction finally went through. Since the card was swept several times, the charge will show up on her banking several times but it will only be pending. There is nothing I can do at my end, and it usually will disappear from her banking in 3 to 4 days. I have a print out from my credit card merchant, with her account #, showing that she was only charged one time. I also called the merchant and double checked with them to make sure it had not been charged several times and I was overlooking it. The customer was charged once. This information was relayed to the customer, and I never heard back from her so I assumed the amounts had been taken off her statement. If not it is an issue with her bank. Final Consumer Response This has been resolved. The funds were finally released back into my account but I do want to point out that I have contacted the company everyday to get this resolved and company was not returning my call. However, this is resolved and no longer will continue business at this site. Thanks for your assistance with this matter

Review: Very rude. A definitive discrimination and harassment. Poor customer service in which both employees would not help us about the product. Tried to charge more for their product than advertised. Verbal threat was yelled out by owner as we left. Was mocked for asking a question about product. Later while food was being prepared, the manager and wife were sneering at us and coughing several times into the sandwiches and food.Desired Settlement: I would like a formal apology and would like compensation for our food that was purchased. Owner had coughed all over the sandwiches deliberately causing a health concern.

Review: Collection of taxes for cold food, to-go; which are exempt under regulation 1603 of Article 8 of the Sales and Use Tax regulations. I routinely order sandwiches at this restaurant and noticed some sandwiches are taxed that should not be. Specifically the spicy Italian sandwich, made cold and taken to go. I notified management on or about October of 2013 and no change has been made as of this date. Subway at this location knows or should know that they are taxing foods which are clearly exempt by the regulations discussed supra. This subway does not meet the 80-80 rule or any other classification which demands the collection of sales tax. I have suffered an aggregate loss of about $3.00 over the last few months. Given the frequency of sales at this location, it isn't unreasonable to assume a total in thousands of dollars wrongly taken from the public.Desired Settlement: calculation of all funds illegally taken from customers, add interest calculated at the legal rate, and pay total sum to the Sacramento Police Department as a donation by the immediate community.

Business

Response:

We deeply value all of our customers and will gladly clarify the situation regarding tax on the Italian BMT sandwich in the following message.

According to the State of California Board of Equalization for fast food sales tax rules, any sandwich that the majority of the time is sold toasted or heated must be permanently sold as a taxable item. For example, both the Spicy Italian and BMT sandwiches are primarily sold warm or toasted and therefore the Board of Equalization has mandated that these sandwiches must always be taxed regardless of being heated. Therefore the Spicy Italian sandwich sold to the customer was accordingly taxed (even if cold) based on the rules set by the Board of Equalization. All tax money collected was promptly sent to the Board of Equalization.

We are sorry that paying this tax upset the customer, however we only collect taxes that are mandated by the State of California Board of Equalization. We hope that this helps clarify the matter.

Consumer

Response:

I am rejecting this response because:

Sales and Use Tax Regulations

Reg 1602-- Tax does not apply to sales of food products for human consumption if food products are "meat and meat products, milk products "cheese", vegatables and vegatable products, olive oil, mayonaise, etc.." which are the total applicable materials for the sandwiches in question.

Reg 1603--

(3) 80-80 RULE. Tax applies under this subdivision (c) only if

the seller meets both of the following criteria:

(A) More than 80 percent of the

seller's gross receipts are from the sale of food products, and

(B) More than 80 percent of the

seller's retail sales of food products are taxable as provided in subdivisions

(a), (b), (e), and (f) of this regulation.

It seems Subway is relying on the 80/80 rule under regulation 1603 et seq. where apparently they argue that 80 percent (or more) of particular sandwiches are subject to sales tax; however I believe the regulation requires that 80 percent of "gross sales" are taxable goods and applying the common definition and understanding of the term "gross" would mean "without deductions" [Random House College Dictionary, first entry for "gross"]; therefore deductions of any other product(s) from the calculation of an 80/80 determination would be in error.

(B) Seller Not Meeting Criteria

of 80-80 Rule. When a seller does not meet both criteria of the 80-80

rule as explained in subdivision (c)(3) below, tax does not apply to sales of

cold food products (including sales for a separate price of hot bakery goods and

hot beverages such as coffee) when sold on a "take-out" or "to go" order.

Jayson Gottman

Review: Five separate calls over a two and half month period aug 10 stopping at this location buying two large turkey bacon sub and to discovered that either the bacon or the turkey was foul in smell call the left word with sale clerk I had to call back twice after that then spoken to [redacted] once whom identify himself as general manger then a month later spoken to [redacted] who told me the thing as [redacted] did that he would resolve the issues from the onset all they had to do would credit back my [redacted] card but instead promise to satisfy my displeasuresDesired Settlement: horrible customer service on top of servicing spoil sandwiches double insult