Summa Health Centers

Complaint: [redacted] I am rejecting this response because: The company is not giving accurate informationYes at first we had the [redacted] address but before delivery when the shipper [redacted] contacted us they asked us about the shipping address and we gave ? them a different addressWe did not have anything shipped to the first addressI would appreciate for the company to please please contact the shipping company and they will see we never had anything delivered to the first addressAbsolutely nothing so please ask them to stop saying we are giving fake informationIt is accurate I have proof of the address it was delivered to and the ***? is not the addressI would just like my back pleaseThat money was taken without permission and here in America this is called stealingPlease tell the company to verify the facts before saying we are giving false? Information because if they will talk to the shipper they will see the right address where it was sent.? Regards, [redacted] ?

We ship products out through third party shipping companiesHere are our FAQs regarding shipping: http://corrugatedplastics.net/Shipping.htmlThis customer claimed they received damaged sheets and called to report that to usI patiently tried to explain that we (Corrugatedplastics) had to start a claim with the shipping companyThe customer then did not listen to my instructions and directly contacted the freight company, [redacted] , without our knowledgeSince we use a 3rd party freight provided called ***, that is the company we needed to contact for a shipping claimOnce the customer contacted [redacted] themselves, there was nothing we could do to help.? [redacted] did try to contact [redacted] in the customer's area to find out if we could help, or what happened because [redacted] in WA should never have dealt directly with the customer after delivery (OD should have alerted our reps at ***)Their driver should not have come to pick up the sheets once a claim of damage was madeThis resulted in our not being able to help the customer with their claimWe also received extra charges for residential and lift gate deliveryThis customer claims to have used their own lift gate, but residential customers usually don't or cannot have their own liftgate - as these are usually attached or come with LTL motor freight trucksI've attached one email regarding this, but I also have others.? This customer has appeared to act on bad faith and tried to make a claim for "damaged sheets" that, upon inspection by [redacted] , appeared to be not damagedThis customer also did not adhere to our instructions regarding how to file a shipping claim, which ultimately resulted in their being solely responsible for any and all dealings with the shipper from that time forwardSpecifically because of this order, we have had to change the way we do business with residential customers and add additional requirements and questions to pose to them before anything can be shippedAs for the extra $66.00, any extra charges that we are billed by the shipping company are passed onto the customerSpecifically, if any details are omitted to us, or the customer claims their destination is a company when they know it is really residential, if we get charged extra for this, those fees are passed onto the customer

Final Consumer Response /* (2000, 6, 2016/05/03) */
This case is closed

Complaint: ***
I am rejecting this response because:
The company is not giving accurate informationYes at first we had the *** *** *** ** *** address but before delivery when the shipper *** *** contacted us they asked us about the shipping address and we gave ? them a different addressWe did not have anything shipped to the first addressI would appreciate for the company to please please contact the shipping company and they will see we never had anything delivered to the first addressAbsolutely nothing so please ask them to stop saying we are giving fake informationIt is accurate I have proof of the address it was delivered to and the ***? is not the addressI would just like my back pleaseThat money was taken without permission and here in America this is called stealingPlease tell the company to verify the facts before saying we are giving false? Information because if they will talk to the shipper they will see the right address where it was sent.?
Regards,
*** ***?

We ship products out through third party shipping companiesHere are our FAQs regarding shipping: http://corrugatedplastics.net/Shipping.htmlThis customer claimed they received damaged sheets and called to report that to usI patiently tried to explain that we (Corrugatedplastics) had to start a
claim with the shipping companyThe customer then did not listen to my instructions and directly contacted the freight company, *** ***, without our knowledgeSince we use a 3rd party freight provided called ***, that is the company we needed to contact for a shipping claimOnce the customer contacted *** *** themselves, there was nothing we could do to help.? *** did try to contact *** *** in the customer's area to find out if we could help, or what happened because *** *** in WA should never have dealt directly with the customer after delivery (OD should have alerted our reps at ***)Their driver should not have come to pick up the sheets once a claim of damage was madeThis resulted in our not being able to help the customer with their claimWe also received extra charges for residential and lift gate deliveryThis customer claims to have used their own lift gate, but residential customers usually don't or cannot have their own liftgate - as these are usually attached or come with LTL motor freight trucksI've attached one email regarding this, but I also have others.? This customer has appeared to act on bad faith and tried to make a claim for "damaged sheets" that, upon inspection by *** ***, appeared to be not damagedThis customer also did not adhere to our instructions regarding how to file a shipping claim, which ultimately resulted in their being solely responsible for any and all dealings with the shipper from that time forwardSpecifically because of this order, we have had to change the way we do business with residential customers and add additional requirements and questions to pose to them before anything can be shippedAs for the extra $66.00, any extra charges that we are billed by the shipping company are passed onto the customerSpecifically, if any details are omitted to us, or the customer claims their destination is a company when they know it is really residential, if we get charged extra for this, those fees are passed onto the customer

Hi, I've attached both a delivery receipt and a BOL for this shipmentNowhere does it reflect a change of address -this is the first time we have been informed of thisIf they did request a change of address - after it shipped- we would have been contacted by *** *** and this would have to be done in writing - none of this happened for this shipmentOnce again, I request the Revdex.com to close this complaint in our favorWe have answered this complaint multiple times with documentationThere are links in our website detailing our shipping policies (should have been detailed in our first answer to this complaint)We have NEVER been informed of an address change prior to this complaintThank you

On Tuesday afternoon, August 18, 2015, *** *** *** called us up via our toll free *** number and inquired aboutour productsHe and one of our customer service staff went over our products and pricing on several of our items*** ***ended up placing an order for some our
products, which totaled $He wanted to order some of our 48" x 96" corrugated plastic sheets.Our service person then explained to him that this product had to be put on a pallet and shipped via a motor freight company, and explained the shipping costs and options with himWe estimated a shipping cost of about $, and explained that it was only an estimate,and that the actual shipping costs may vary a few dollars when shippedThis is our standard practice when someone places an order for our large sheets and products*** *** insisted on having this order processed and shipped out the same day, however, wedid explain to him that it can go out the next day (as it was too late in the day for same day shipping)*** *** again wanted to rush this order out and have it over-nighted to himHe was informed of the cost of the product, the cost of the shipping and agreed to the final cost estimate of $398.86.On Wednesday, August 19, 2015, we shipped out *** ***'s order, and charged his credit card for the amount of $The shipping costsdid go up to $from the estimated, due to the fact that This was going to a Camp Ground, and not a businessWe processed this order quickly, and had it shipped out the next day as per *** ***'s instructionsOur office staff did process his invoice and emailed itto the email that was given to us by *** *** *** on Wednesday August 19, 2015, at 13:ESTWe did everything that was asked of us, and that we promised to? *** ***We processed his order quickly and shipped it out the next day so he would have it within days of placing his order with us.On Thursday August 20, 2015, we received a phone call from a *** *** ***, saying she was *** *** *** wife, and we over charged them for the that was placed with usOur customer representative went over the order with her and tried to explain all the charges*** *** ***refused to listen, complained about the costs, and wanted us to refund her credit card*** *** complained that her bankaccount was in a deficit now, and that we had to put the money back into her account*** *** became very agitated and rude towards our staff, insulting them and demanding to speak to the owner of our company, who was not available*** *** was passed to a supervisorto help with this orderHowever, *** *** again was rude and insulting to them, and demanded that we refund her credit card.Again, we did try to explain to her that *** *** *** called us up, placed an order, and wanted us to rush this outWe also explained to her that our staff did go over the product and shipping costs to *** *** when he placed the orderShe continued to complain aboutthe pricing, that we had to refund her credit card immediatelyShe refused to listen to us, or allow us to speakWe did give her the option to cancel this order, and that we would refund the cost of the productHowever, she would be responsible for the shipping costs back tousWe did explain it would only be the whatever the shipping company charged us, which may be more or less of what the shipping coston the orderThe products that *** *** *** ordered were ? Delivered: Thu 8/20/11:AM ? to:? *** *** and signed for by *** *** ***? It is standard practice to have a LTL shipment signed for by the person who ordered it, if going to a non-comercial address.? (a camp ground, is a limited access, non-commercial address)*** ***, was very rude to our staff, she insulted our staff, our company, our state and the entire Northeast of America, whileshe was screaming and using foul language, demanding that we refund her card*** ***, did not want to cancel this order, but demanded us to return at least $50,00, because her account was in a deficit*** ***, threatened to get a lawyer, go to the police, put in a complaint to the Revdex.com, and go online a post bad reviews about us, unless we refunded her card immediatelyWe did everything asked of us for this orderWe processed it quickly, and rushed it out as requested by *** *** ***We explained all the charges to him when this order was placed, which he agreed toWe sent out a copy of invoice on 2015-08-13:22to ***Either *** *** *** or *** *** ***, could have called us on August 19th to cancel this orderif needed, but they didn'tThey wanted our product and just wanted to set their own prices for both our products and shipping*** *** ***, was very rude, insulting, used fowl language, made threats to our staff and our company to try to get usto change our pricing and policies*** *** *** did not call us once about any complaints about this order

Complaint: ***
I am rejecting this response because:
? This company is absolutely ridiculousI never threatened policeI said I would speak to a lawyer, Go to the Revdex.com, and write bad reviewsIn which I didI asked if they had recorded the call between my husband and the sales woman because most responsible business do and they said noThe woman lied to me on the phone and the man I spoke to who refered to my husband and myself as "RV people" got quite nasty as wellI would be more than happy to speak to the owner of the company about thisWe were told $for the total numerous times when I askedOver night was never demandedI was told priority was just a few dollars more and agreed to the because I was under the impression that my toal was $If I had received an invoice when the order was placed I could have canceled the order in timeBy the time I received the invoice the items had already been shippedWhich was stated in the voice mail I have saved on my phoneI do not expect any kind of resolution to the issueThey want to point fingers and not take any responsibilityI did get very aggrivated on the phone and said things im not proud ofBut I never demanded they refend any moneyI asked them times if there was anyway they could refund even $NEVER DEMANDED THEY DO SOThese people spoke to me like my husband and I were beneath themI don't need a response back from themIf they can sleep at night knowing they are taking advantage of people and lying then let them live with thatThe woman knows she didn't give us the correct total and there was no way to cancel by the time we learned they charged us more then they said they wouldWe'll leave it at that.?
Regards,
*** ***