Sunglass Spot

We always stand behind our products with a full guaranteeThat is why we offer a full product refund on all purchases as long as they are returned in the original condition received within daysWe already mentioned to the buyer that all sunglasses will have minor imperfectionsWe cannot guarantee that our future shipment will be any different from what she has receivedShe wants a full refund and to keep the sunglasses, which is not an optionWe have told her many times we can offer a refund once the item is returned back to us

[redacted] emailed us when she received her order with a damage complaint on of the sunglasses she purchased? We offered to send her replacements free of chargeShe responded with another email claiming that a third was damagedWe offered to replace all threeThen she emailed us a third time stating that she did not want to wait to receive her replacements, and we offered to send her a repair kit to fix the loose screw on the sunglassesShe denied all of our attempts to resolve her issues and stated that she would prefer to send everything back for a refund? Once her package was received, we refunded her for all the items that she returnedShe is also expecting a full refund for shipping services that she paidHowever, our website clearly states that payments for shipping services are nonrefundable?

This is regarding order no# [redacted] My business partner made a massive order of sunglasses in May We have not received the order even after several emails, messages on facebook and instagramEmails get ignored, no telephone number to contact Sunglass SpotOur order has not been delivered and we were told its because our address is not verifiableAs an alternative, we have asked to use our local FEDEX courier which will surely have a verifiable address, Sunglass Spot has not responded up to this day! This is a very big order, just as we were beginning to think we have lost over $1000.00, I went on the internet and found this website, I hope to get Sunglass Spot to respond AND send our order through

This company is the worst They have the worst customer service and they just want to take your money If you were planning to buy from them, don't BUYER BEWARE and BEWORNED I placed an order on December 1st I reached out to them on December 9th, because the tracking showed that my package was out for deliveryAfter a few days, I reached out to their customer service department and they told me to give it time After another week, I reached out to them again and they said I need to reach out to the post office and find out what was wrong I pushed back and told them to figure out what was wrong I did not here back for days I had to follow up again They had the box shipped back to their office and they are now trying to tell me that I gave them the wrong address I gave them the correct address They are just trying to get over by charging me a restocking fee or pay for shipping twice They website says the following but they do not follow their own policy How do I return an item? We're here first and foremost to make sure you're 100% happy with your orderIf there is something you'd like to inquire about, please email [redacted] @gmail.com, and we'll do our best to fix it for you! RETURNS: Money back guarantee and no hassle 365-day return policy returns if you are not 100% satisfied with your purchaseSimply return your package to: SunglassSpot SunglassSpot.Com PO BOX WESTMINSTER CA

Hi,
I wanted order sunglasses on the site sunglasspot but I got some problemIt started when I paid my order, they sent me a email about some informations about the owner of the bank card, because I couldn’t pay with mine so my friend paid for meSo they ask me the passport of my friend than I sent to themThey told all right we gonna process your order and after no news
I contacted them times no newsThat’s disrespectful and the only way to contact them is their email addess

I ordered pair of sunglasses from this companyMy package was misdelivered to another houseThey haven't answered so I never received the products that I have paid forI immediately emailed the company explaining what has happened and they were replying quickly 2-hoursI told them I was going to send over the information from the post office that my package was misdeliveredThe post office forwarded me everything showing the gps of where it was sent to, basically proof that I never got itBefore I sent the information I informed the company that I would be sending it to them and they say ok please do I forwarded the information to the sunglasses company and for no responseI sent the information Monday and the next day I tried again in contacting themNo answer I tried again for days no replyIt is now a week later and no response but before I sent proof showing I never got my package they were answeringI even messaged them on there social media saying I've been tryi

THE BEST SERVICE EVER! LITERALLY! I was sooo scared to buy the product because of the reviewsI was hesitant, but the glasses were so cute and cheap that I had to try for myselfEVERY PAIR WAS IN TACT! AND EXACTLY like the pictures! If not better! I’m so happy I purchased, please do not judge based on the negative reviews aloneMy first experience was great! And I cannot wait to buy more pairs!!!

When you receive your items, undamaged, they are nice itemsNot the greatest quality, but you should expect to get what you pay forThis is true with any companyI was happy with the company, untilI received a damaged itemI contacted them within the days (as stated on their website)I provided a pictureTheir reply was "Hi do you plan to place another order? If so we can include a replacement"(I literally copied and pasted that reply from my email.) I had just ordered pairs of sunglasses, so when I replied saying I didn't plan on placing another order, I didn't receive a response from themI waited a few days and reached out again, but, again, no reply from themI, personally, would not recommend taking a chance with this companyI rather purchase sunglasses from stores at the mall that run sales for about $or soBetter quality, less riskFor just an extra $

I made a purchase with this company in May I was dissatisfied with the products that I received from them, so I made a return with the company I made the return over three weeks ago almost a month now I've contacted this company multiple times by email This company does not have a phone number for me to contact themI can only contact them through Instagram or by email only, which I did several times They never responded back to any of my messages I have also seen several comments from other people on Instagram that they have not received any shipping notification from their orders that they placed with them for a few weeks as well Also, people are unable to get a hold of this company when they try to contact them as well

We sent the recipient's package out on April 23rd, and USPS tracking shows that the package was delivered to the recipient on April 25th, via USPS tracking ***

I returned pair of glasses based on the company guidelinesI sent it back via priority mail with a tracking # (which your system wont let me provide)I sent the company a email as I was worried that they would not be able to track who sent itI got a response that my name would be usedIts been three weeks I have sent three email to the company to inquire about a refundI have not received a response or a refund as of yetI sent the tracking number to the company also via emailI would like a refund for the glasses that I sent backI paid to send it priority mailI would like my back minus nothing else

Placed order on the 26th of March, and now today, April 4th, my order is still showing that it has not been shippedI contacted them last week & they insist it's been shipped, but I live one state over, and have not received the itemsI emailed them twice today to try and resolve the issue, but they are not respondingOther consumers have complained publicly on their Instagram account, but Sunglass spot is deleting the complaintsOthers need to be aware that this company is a scam

I ordered three pairs of sunglasses from this company's website a few weeks agoI have ordered from there several times before and have been happy with my purchasesHowever this time, when I received my order, the first thing I noticed when I opened the package was that I was sent a completely different sunglasses than what I orderedI ordered green lens sunglasses and was sent purple onesI immediately emailed their customer service and told them about the issue and even attached pictures for proofI went to inspect the other items to find out another pair was scratched a lot on both lens of the sunglasses and the third pair was not what I was expectingThe third pair looked different than what appeared on the websiteSo, after not being happy with the entire order I email again telling them about the other remaining sunglasses and attach more pictures for proofAfter a while they respond and said to send the items back for a refund or exchangeNo apology or resolution offere

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The seller claims that I have received the package but I have notWe have exchanged lengthy emails about the subject with the last email sunglassspot saying they'd get back to me but never haveHere is the email: Hi ***, we submitted a claim online at USPS.com, however, were told that decisions can take up to daysWe are still waiting to her the results of the claimAs you can see from the tracking, we sent your order and tracking shows it was deliveredWe hope that USPS will provide a speedy resolutionThank you
On Wed, Jun 10, at 7:PM, wrote:
Hi,
Where is my package or my refund? If I don't receive a reply I am going to report you to the Revdex.comI have been very patient for an excessive amount of time.
On May 31, 2015, at 9:PM, Sunglass Spot wrote:
Hi ***! We have submitted for a claim for your packageUSPS has told us that the package was delivered to your mail box and they could not further locate it because it was not lostSo we have submitted for a claim on our end and are waiting to hear the outcomeOn Sun, May 31, at 1:AM, wrote:
Hi,
I have waited long enoughI'd like this to be resolved immediatelyOn May 25, 2015, at 9:PM, Sunglass Spot wrote:
Hi! We submitted an inquiry online for USPS to try to locate the packageWe have not heard back from themI can call them tomorrow for an updateOn Sun, May 24, at 4:PM, wrote:
Hi it has been 3-daysDo you have a resolution for me?
On May 16, 2015, at 10:PM, Sunglass Spot wrote:
Your mail carrier would be the person who delivery your USPS mail on a daily basisIt's usually the same person who delivers your daily mailWe can put an inquiry into this. We will let you know as soon as we hear back from USPS, which is usually 3-daysThank you
On Thu, May 14, at 11:PM, wrote:
I don't know who the mail carrier isI've never met him and the clerk wasn't able to direct me to anyone else that could help me.
On May 14, 2015, at 11:PM, Sunglass Spot wrote:
Right, that's why we asked if you can personally ask your mail carrierBecause only they would know or remember where it was deliveredA clerk at USPS is only gonna be able to tell you what the tracking shows.
On Thu, May 14, at 11:PM, wrote:
Hi,
I went a few days ago to ask and they said they could only tell me what the tracker already displayedBut as I mentioned, I haven't received it.
On May 14, 2015, at 11:PM, Sunglass Spot wrote:
Hi ***! Is there any way you can possibly ask your mail carrier personally to make sure they did not misdeliver the package?
On Thu, May 14, at 10:PM, wrote:
Hi,
I have checked and even waited plenty of days more in hopes there was a mix upBut I never received them.
Thanks,
***
On May 14, 2015, at 10:PM, Sunglass Spot wrote:
Hi ***! Please double check as tracking shows your package was delivered:
Tracking:***
Location
Date
Local Time
Description
***, CA, ***, US
April 25, 07:39:DELIVERED IN/AT MAILBOX
On Thu, May 14, at 6:PM, wrote:
Hi,On 4/I placed an order to be shipped to *** *** Ave, *** CA ***And it has not arrivedIt is order 4215.Thank you,***
--
www.SunglassSpot.comThe hot spot for cool shades!
--
www.SunglassSpot.comThe hot spot for cool shades!
--
www.SunglassSpot.comThe hot spot for cool shades!
--
www.SunglassSpot.comThe hot spot for cool shades!
--
www.SunglassSpot.comThe hot spot for cool shades!
--
www.SunglassSpot.comThe hot spot for cool shades!
--
www.SunglassSpot.comThe hot spot for cool shades!
Regards,
*** ***

I ordered a package of sunglasses from the Sunglass Spot website in early December and the package never arrivedI checked with *** with the tracking number I was provided and they have no trace of the packageWhen I contacted Sunglass Spot customer service, they provided one word answers with no real response as to what happened to my packageAfter going back and forth with customer service through email, I was told they would open an inquiry with ***I asked for a refund or store credit but they said the inquiry could take weeksAt this point it's been a long month and the sunglasses were meant to be holiday giftsThey keep asking me if I inquired with my mail carrier and I have told them multiple times that I haveI just want my money back for a product I did not receive

I ordered about $worth of sunglassesNever received them until I got a notice in my email saying my items were being returned back from the post officeSo I emailed the company about it to inquire further and bluntly being told it's my fault for not contacting postal office about my package, first of all they have the most incompetent, untrained individuals responding in the emailsI told them I work from morning until night so by the time I'm out postal is closed and I never received a notice that it was there anywaysI don't have the luxury of being on my phone during working hoursPretty much went to the point where the individuals where taking low blows, name callings (hiding behind a screen) without providing names or numbers to contact supervisors or management when I askedI took it to their instagram and saw someone on a similar boat as me and wrote to them in the comments and in all the years I have on social media, it a major company be the one and only to block meReally matureThey only refunded me back the purchased items but not the shipping ($wasted) and being berated by immature "people" just don't waste your money supporting a company who won't work with you, resort to childish name calling

This is regarding order no#***My business partner made a massive order of sunglasses in May We have not received the order even after several emails, messages on facebook and instagramEmails get ignored, no telephone number to contact Sunglass SpotOur order has not been delivered and we were told its because our address is not verifiableAs an alternative, we have asked to use our local FEDEX courier which will surely have a verifiable address, Sunglass Spot has not responded up to this day! This is a very big order, just as we were beginning to think we have lost over $1000.00, I went on the internet and found this website, I hope to get Sunglass Spot to respond AND send our order through

I will never order from them ever againI had the same problem that every one else has had in these complaints My package was suppoused to be ordered on 10/4/and I never received itSunglasses spot told me to check with my nieghbors , carrier, and leasing office I did all three and still no packageI don’t appreciate them ignoring me as well especially since I spent my hard earned moneyI recommend no one buy from them they are scamming peoplePlus they have horrible customer serviceTo tell me to check with my carrier and not even try to refund or send out a new order is wrong because I have them my claim number that the post office gave meI just will never use their service again and by the looks of it other people won’t either

*** emailed us when she received her order with a damage complaint on of the sunglasses she purchased We offered to send her replacements free of chargeShe responded with another email claiming that a third was damagedWe offered to replace all threeThen she emailed us a third time
stating that she did not want to wait to receive her replacements, and we offered to send her a repair kit to fix the loose screw on the sunglassesShe denied all of our attempts to resolve her issues and stated that she would prefer to send everything back for a refund Once her package was received, we refunded her for all the items that she returnedShe is also expecting a full refund for shipping services that she paidHowever, our website clearly states that payments for shipping services are nonrefundable

I placed an order for sunglasses with this "business" November 2016-- it was ORDER #I never received the package, nor an offer to replace the product or given a refundThey just blamed it on USPS, wanted me to talk to my mail carrier to confirm it was actually deliveredlolHow do they expect every customer to track down their mail carrier to see if it was deliveredThis business is FISHY--do NOT do business with themThey are a total rip-offThis is probably the exact reason why they don't have reviews on their site