Survival Frog, LLC

Due to processing error the refund was delayed but the customer received their refund via [redacted] on January 9th, Their refund was in no way purposefully delayed, the first initiation of the refund took place on December 29th,

Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ The customer was sent a Welcome and Thank You email when she enrolled in [redacted] Both the Welcome and Thank You email includes monthly membership charges and instructions to cancel at any time (please see the email that is sent to customers below) [redacted] at [redacted] Monthly Membership Fee is $ Membership Terms: - We will charge your credit card monthly for the Monthly Membership FeeYou may terminate your membership at any time by emailing us [redacted] @peak10publishing.com - You may review the complete Membership Agreement at [redacted] Retention: You may retain this notice by printing and/or archiving this email Questions: If you have any questions regarding your account, please contact us: [redacted] XXXXX [redacted] @Peak10Publishing.com Phone: XXX-XXX-XXXX Per company policy, refunds in the amount of $each has been refunded back to the customers credit card Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't like the underhanded way they do businessWe received no service or benefit from this so-called "membership"It is a rip-off in my opinion Final Business Response / [redacted] (4000, 13, 2015/06/03) */ As a one time courtesy, we have refunded all charges for [redacted] Final Consumer Response / [redacted] (2000, 15, 2015/06/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) They refunded my money, thankyou

The missing items were shipped 12/21/ Below is the USPS tracking number for the shipment ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** The products are in their handsProducts were shipped three weeks agoThey are deliberately delaying my refundI want the refund or I will drag them to court and sue for 10x the amount

Customer has incomplete shipping address on his accountWe have sent him emai asiking for complete shipping address Customer responded with correct shipping address and order is being shipped by end of business 01/13/via ***

Per the USPS tracking number below the order was delivered to customer on Wednesday 08/10/2016 ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

ON 09/06/We responded to the customer "The order that was shipped was for the pen knivesIf you are not completely satisfied with your order you can return it for a full refund" We have not received the returned merchandise Once the items are returned we will be happy to issue a
full refund

Initial Business Response /* (1000, 5, 2015/07/31) */
*** *** called in asking about a $per month charge on his accountHw was informed that when he made a purchase of the *** *** *** *** with tools and membership to *** *** *** He was sent a welcome and
thank you page with his *** login information and instructions to cancel via email (***@***.rr.com) on 11/15/XXXX X:XX AMWhen the customer called he never requested any refunds, he requested that the memembership be canceled was done on 07/30/Per the terms and agereemnt wwe would be willing to refund payments in the amount of $each
Initial Consumer Rebuttal /* (3000, 8, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, this was the 2nd time calling about the membership and they told me the first time it would be cancelled and refunded but that did not happenthis was in may of 2015.They stole $from me as well as hours on the phone trying to get it straightened outI want my $back!
Final Business Response /* (4000, 10, 2015/08/05) */
We have gone ahead and credited back all the charges from the monthly membership, *** *** *** The total amount coming back to your *** *** ending in *** is $This can take 3-business days to go back to your account, but we have issued a full refund for the charges coming from the *** *** *** As well as cancelled the membership out, so that there will be no more charges coming out monthly
I have also attached a screen shot of the credit being applied to the accountPlease let us know if there are any questions or concerns at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Due to processing error the refund was delayed but the customer received their refund via [redacted] on January 9th, 2017. Their refund was in no way purposefully delayed, the first initiation of the refund took place on December 29th, 2016.

Initial Business Response /* (1000, 5, 2015/05/26) */
The customer was sent a Welcome and Thank You email when she enrolled in [redacted] Both the Welcome and Thank You email includes monthly membership charges and instructions to cancel at any time (please see the email that is...

sent to customers below)
[redacted] at [redacted]
Monthly Membership Fee is $27
Membership Terms:
- We will charge your credit card monthly for the Monthly Membership Fee. You may terminate your membership at any time by emailing us [redacted]@peak10publishing.com
- You may review the complete Membership Agreement at [redacted]
Retention: You may retain this notice by printing and/or archiving this email.
Questions: If you have any questions regarding your account, please contact us:
[redacted] XXXXX
[redacted]@Peak10Publishing.com
Phone: XXX-XXX-XXXX
Per company policy, 2 refunds in the amount of $27.00 each has been refunded back to the customers credit card.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't like the underhanded way they do business. We received no service or benefit from this so-called "membership". It is a rip-off in my opinion.
Final Business Response /* (4000, 13, 2015/06/03) */
As a one time courtesy, we have refunded all charges for [redacted]
Final Consumer Response /* (2000, 15, 2015/06/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded my money, thankyou

Initial Business Response /* (1000, 6, 2015/12/29) */
Customer sent an email on 12/25/2015 regarding the item missing from order. Our office was closed on12/25/2015 due to the holiday and we were back in the office on 12/28/2015. On 12/28/2015 the missing item was shipped and the customer was sent...

an email on 12/28/2015 at 3:20 pm and was informaed that the lost item was going to ship on 12/28/2015. the [redacted] tracking number below was also included in the email
XXXXXXXXXXXXXXXXXXXXXX. His missing item has shipped.
Initial Consumer Rebuttal /* (2000, 9, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
To set the record straight, I received part of my order on 12/11, on 12/16 I called and started emailing survival frog. I sent 6+ emails and left at least that many voice mail messages (no one answers the phone, you can only leave a message.)
Survival Frog never responded or acknowledge the fact that they didn't ship my entire order until my Revdex.com complaint.
BEWARE of this company.

Initial Business Response /* (1000, 5, 2015/09/09) */
On 09/08/2015 [redacted] left a voice message at 2:57 PM asking for his membership to [redacted] be canceled and that he receives refunds for the charges on his account. On 09/08/2015 4 refunds in the amount of $27.00 each were...

processed back to the credit card on file.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

customer account has incorrect demail address when the customer sent an email with the correct address we have sent her 2 emails advising that her order did ship with tracking information email sent to customer on 09/13/2016 -We are happy to assist you in resolving your request right away. Your...

order has shipped and is en route. Please copy and paste the link below to track your shipment [redacted] We are here to help! Please let us know if we can be of further assistance by replying to this email. Thank you, SurvivalFrog.com Customer Care [redacted] Customer Support: [redacted].com "Preparing Made Easy!"  email sent to customer on 09/14/2016 - We are happy to assist you in resolving your request right away. Your order has shipped please copy and paste the link below to track your order [redacted] We are here to help! Please let us know if we can be of further assistance by replying to this email. Thank you, SurvivalFrog.com Customer Care [redacted] Customer Support: [redacted].com "Preparing Made Easy!"

Due to moving offices the package must have been misplaced.  We have processed  a full refund back to the customers credit card.  Please allow 2 - 4 days for the refund to show on his statement.  Refund reference number - [redacted]