Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11884666, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I feel it is unfortunate when businesses lie and try to manipulate information to meet their needs I also feel MrK [redacted] likes to hear himself talk He has provided inaccurate and misleading information to you When I made the service appointment I informed Maury that I had a coupon for an oil change and tire rotation When I arrived to pick up the vehicle and presented the coupon I noticed they didn't do the tire rotation or charge me the correct amount for the oil change The day prior I had received a coupon in the mail for $off of any service so I used that coupon instead I believe this is the discount MrK [redacted] is referring to In fact, not a goodwill discount at all Has MrK [redacted] provided any proof of what discount he gave me? When I discussed a discount with Maury he flat out rejected any notion of it saying there was no warranty When I asked if they would call GM to see if they would provide a part as a goodwill gesture I was told I could call GM but they wouldn't do a thing Mr K [redacted] has also provided information about the body shop work I informed the service advisor that the "spots" on the hood were pine tar I also spoke with Will the next day after he supposedly looked at the hood and trunk before providing the quote I clearly explained to Will that the spots were pine tar He said no problem and gave me the quote The fact that no one called me to discuss their inability to remove the spots is down right disturbing I find their actions to be seriously misguided and charging me for this service to be theft If it weren't for the incompetency of MrK***'s staff, this complaint would not be necessary While I find the refund of my money for the wet sanding service to be an acceptable financial resolution, I find their dealership to be a joke!! Regards, Richard Wisniewski
On Fri, Sep 11, at 11:AM, [redacted] [redacted] wrote:Frank Boucher Chevrolet processed my refund (after learning that I had filed a complaint)So, the matter is resolved now
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will contact the service manager to discuss my vehicle repair Regards, [redacted]
This is response to the recent letter received about Richard W [redacted] Chevrolet ImpalaIn response to the 1st part of the letter, we did in fact give MrW [redacted] a discount on the repairsAs for the 2nd part of the letter and the paint, Mr W [redacted] requested the paint be wet sanded and buffed and our Body Shop gave him an estimate for his requestHe did not mention anything about pine tar spotsMy position on this matter is that we should have asked him why he wanted his paint buffed outIf we had, we would have known that the spots would not come out and therefore would not have performed the workI am going to refund the $plus tax to MrW [redacted] by sending him a checkThank you-- John KaiserService Director Washington ave Racine , WI 262-886-
Dear Revdex.com/Ms [redacted] , Please call [redacted] and set up appointmentThank you
Dear Revdex.com/Mr [redacted] , Apologize for the delayWe did awhile ago refund Mr [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11884666, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I feel it is unfortunate when businesses lie and try to manipulate information to meet their needs I also feel MrK [redacted] likes to hear himself talk He has provided inaccurate and misleading information to you When I made the service appointment I informed Maury that I had a coupon for an oil change and tire rotation When I arrived to pick up the vehicle and presented the coupon I noticed they didn't do the tire rotation or charge me the correct amount for the oil change The day prior I had received a coupon in the mail for $off of any service so I used that coupon instead I believe this is the discount MrK [redacted] is referring to In fact, not a goodwill discount at all Has MrK [redacted] provided any proof of what discount he gave me? When I discussed a discount with Maury he flat out rejected any notion of it saying there was no warranty When I asked if they would call GM to see if they would provide a part as a goodwill gesture I was told I could call GM but they wouldn't do a thing Mr K [redacted] has also provided information about the body shop work I informed the service advisor that the "spots" on the hood were pine tar I also spoke with Will the next day after he supposedly looked at the hood and trunk before providing the quote I clearly explained to Will that the spots were pine tar He said no problem and gave me the quote The fact that no one called me to discuss their inability to remove the spots is down right disturbing I find their actions to be seriously misguided and charging me for this service to be theft If it weren't for the incompetency of MrK***'s staff, this complaint would not be necessary While I find the refund of my money for the wet sanding service to be an acceptable financial resolution, I find their dealership to be a joke!! Regards, Richard Wisniewski
On Fri, Sep 11, at 11:AM, [redacted] [redacted] wrote:Frank Boucher Chevrolet processed my refund (after learning that I had filed a complaint)So, the matter is resolved now
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will contact the service manager to discuss my vehicle repair Regards, [redacted]
This is response to the recent letter received about Richard W [redacted] Chevrolet ImpalaIn response to the 1st part of the letter, we did in fact give MrW [redacted] a discount on the repairsAs for the 2nd part of the letter and the paint, Mr W [redacted] requested the paint be wet sanded and buffed and our Body Shop gave him an estimate for his requestHe did not mention anything about pine tar spotsMy position on this matter is that we should have asked him why he wanted his paint buffed outIf we had, we would have known that the spots would not come out and therefore would not have performed the workI am going to refund the $plus tax to MrW [redacted] by sending him a checkThank you-- John KaiserService Director Washington ave Racine , WI 262-886-
Dear Revdex.com, We took care of the guest's concerns
Dear Revdex.com, We paid one monthly payment and our customer is satisfiedThanks