Tablet World, LLC

Hello [redacted] , Thanks for contacting us, in regards to this case we have already updated customer that if its Zeepad we will get it repaired under warranty for that she need to send it back to usAs item was purchased from third part seller not directly from us we can't offer refund for this item Every seller has their own return policy, we have no control over thatUnder 90days warranty for repairs we can only offer repair servicesWe don't cover physical or water damage under warrantyTo get warranty services customer need to send Zeepad back providing following information Customer Name & ContactDate of Purchase:Place /website of purchase(send copy of order details) Tracking Details: Send self address return label Our Return address is Return Center (WFG) [redacted] Town & Country Dr Suite [redacted] CA [redacted] We will also send same details to customer if she want to get Zeepad fixed under warranty Best Regards [redacted] S Support Team

Initial Business Response / [redacted] (1000, 9, 2016/05/26) */ Revdex.com Team, We have listed this item on Sears.com as marketplace sellerOur return policy and other details were also there online on Sears.com when customer placed this order, Order number#XXXXXXXXX By placing this order customer agreed to our terms and return policy,This order was covered with 30days return policy and after that warranty service appliedWith UPS tracking number # 1Z4VXXXXXXXXXXXXXX customer received this order on 14th Dec Customer never contacted us with any issue with this order within return time period On March 17, customer contacted us and we have already issued RMA for warranty services as per policy but customer haven't send the product back so farAs order is under warranty services we will do only repairsThis order is not eligible for refund and return time period is already expired for this orderThis order is more than 5months old When customer purchased and were using this product there was no CPSC notification or regulation For resolution we can only provide warranty services for this order but we will not issue refund for this order as it in not under return time period RMA issued is also expired but we will make exception and consider that RMA valid for repairs We will request customer to send the product back to us for warranty services using RMA Let us know if customer need any further information Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) As the seller stated, the RMA was for a refund onlyThe product has been outlawed and deemed unsafe by the federal governmentHover boards also cannot be ridden in public areas as all are unsafeI have wrestled with this seller for over months nowObviously the battery is not functioning correctly but that is not my main issueMy main issue is that the item is deemed unsafe and to be returned by the federal government and that the item may not be used in public placesAdditionally, Amazon and other retailers/resellers have asked all consumers to return their hover boards for full refunds and others like eBay have followedThe seller should fully refund me for my purchase price of $I will happily return the product and document my tracking number on this forum Final Consumer Response / [redacted] (4200, 15, 2016/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Revdex.com, you need to step inThe item is no longer useable in public areas and the seller needs to take responsibility for the refund, just as Amazon, eBay, Walmart, and others haveIt is unjust the company will not refund the $and that Revdex.com has not made a rulingThere is no reason a consumer can legally use an expensive purchased item for a couple monthsRevdex.com needs to step in and require full refund Final Business Response / [redacted] (4000, 13, 2016/06/01) */ Hi, There was no issue in returning the item if customer could have send the item back within return time frame as per our policyCustomer purchased item in Dec but trying to return in May Return time was 31st Jan As item was with customer, they must have used it There will be no refund for this order after months as itemOrder is under warranty if there is any need for warranty servicesBut order is not eligible for refund, so we will not accept this order for full refund

Hi, We are not able to find order #*** as providedPlease provide us correct number so that we can check details. Also for any return or replacement customer need to send email to get RMA numberWe don't process any return over the phoneOur email is
***ThanksSupport Team

Hello [redacted], Thanks for contacting us, in regards to this case we have already updated customer that if its Zeepad we will get it repaired under warranty for that she need to send it back to us. As item was purchased from third part seller not directly from us we can't offer refund for this item....

Every seller has their own return policy, we have no control over that. Under 90days warranty for repairs we can only offer repair services. We don't cover physical or water damage under warranty. To get warranty services customer need to send Zeepad back providing following information   Customer Name & Contact......................... Date of Purchase:................................... Place /website of purchase.............................. (send copy of order details)     Tracking Details: Send self address return label.     Our Return address is Return Center (WFG) [redacted] Town & Country Dr Suite [redacted] CA [redacted]     We will also send same details to customer if she want to get Zeepad fixed under warranty.   Best Regards [redacted] S Support Team

Initial Business Response /* (1000, 9, 2016/05/26) */
Revdex.com Team,
We have listed this item on Sears.com as marketplace seller. Our return policy and other details were also there online on Sears.com when customer placed this order, Order number#XXXXXXXXX.
By placing this order customer agreed to...

our terms and return policy,. This order was covered with 30days return policy and after that warranty service applied. With UPS tracking number # 1Z4VXXXXXXXXXXXXXX customer received this order on 14th Dec 2015.
Customer never contacted us with any issue with this order within return time period.
On March 17, 2016 customer contacted us and we have already issued RMA for warranty services as per policy but customer haven't send the product back so far. As order is under warranty services we will do only repairs. This order is not eligible for refund and return time period is already expired for this order. This order is more than 5months old.
When customer purchased and were using this product there was no CPSC notification or regulation.
For resolution we can only provide warranty services for this order but we will not issue refund for this order as it in not under return time period.
RMA issued is also expired but we will make exception and consider that RMA valid for repairs.
We will request customer to send the product back to us for warranty services using RMA.
Let us know if customer need any further information.
Initial Consumer Rebuttal /* (3000, 11, 2016/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As the seller stated, the RMA was for a refund only. The product has been outlawed and deemed unsafe by the federal government. Hover boards also cannot be ridden in public areas as all are unsafe. I have wrestled with this seller for over 3 months now. Obviously the battery is not functioning correctly but that is not my main issue. My main issue is that the item is deemed unsafe and to be returned by the federal government and that the item may not be used in public places. Additionally, Amazon and other retailers/resellers have asked all consumers to return their hover boards for full refunds and others like eBay have followed. The seller should fully refund me for my purchase price of $349.99. I will happily return the product and document my tracking number on this forum.
Final Consumer Response /* (4200, 15, 2016/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Revdex.com, you need to step in. The item is no longer useable in public areas and the seller needs to take responsibility for the refund, just as Amazon, eBay, Walmart, and others have. It is unjust the company will not refund the $349.99 and that Revdex.com has not made a ruling. There is no reason a consumer can legally use an expensive purchased item for a couple months. Revdex.com needs to step in and require full refund.
Final Business Response /* (4000, 13, 2016/06/01) */
Hi,
There was no issue in returning the item if customer could have send the item back within return time frame as per our policy. Customer purchased item in Dec 2015 but trying to return in May 2016. Return time was up-to 31st Jan 2016.
As item was with customer, they must have used it.
There will be no refund for this order after 6 months as item. Order is under warranty if there is any need for warranty services. But order is not eligible for refund, so we will not accept this order for full refund.

I am rejecting this response because: