Tacos Jalisco y Panaderia #3

I purchased three items on the menu to go, all of the same flavor, but I received two different flavors (not the items I purchased), and since the order was to go I wasn't aware of the mistake until I got home; that same day my mom called the place to inform them about the mistake, the lady who answered, claimed to have not been able to hear my mom and hung up, I felt the call was skepticThe next day I went to the place to tell them about the order mistake and the phone call, but the lady did not acknowledge the complaint at all, I was very upset *I also never received a receipt for my order purchase

I purchased three items on the menu to go, all of the same flavor, but I received two different flavors (not the items I purchased), and since the order was to go I wasn't aware of the mistake until I got home; that same day my mom called the place to inform them about the mistake, the lady who answered, claimed to have not been able to hear my mom and hung up, I felt the call was skepticThe next day I went to the place to tell them about the order mistake and the phone call, but the lady did not acknowledge the complaint at all, I was very upset
*I also never received a receipt for my order purchase

Initial Business Response /* (1000, 16, 2016/05/12) */
Tacos Jalisco apologizes to Mr, [redacted] for the mistake on his order. That is definitely not up to standard. It is always our pleasure to fix any order that was not made to what they our customer made and will always happily take back the...

incorrect items and give the customer the correct order. We would never lie about not being able to hear someone on the phone and avoid fixing an order and are saddened that Mr. [redacted] would think so.
Pertaining to the employee hanging up, it could possibly have been a bad connection but we truly wish that another call was made or that Mr.[redacted] would have come back the same day so that we could have rectified the situation immediately. Because the employee could not hear the mother of Mr.[redacted] we were not aware of the issue to begin with so in the eyes of the employees we were only notified of the situation over a day later.
We will of course be happy to refund Mr.[redacted] but we please ask that if this ever happens again to let the establishment know as soon as possible so that issues get resolved in the moment. Mr.[redacted] can e-mail me at [redacted]@yahoo.com so we can set up a time to have the money returned.
Thank you,
[redacted]
Initial Consumer Rebuttal /* (2000, 18, 2016/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There is no need for a refund, it was not a lot to make it a big deal, the problem was the phone call and the next day visit reaction. If the phone call incident was in fact a misconception I do apologize, nevertheless the women that I explained the issue the day after did not do anything to help, she didn't even care. Thank you for responding Franciso for that reason I will continue to buy at this restaurant.