TapaBar

TO: Brenda Freeman, The Revdex.com From: Maria R***, TapaBarDA: 2/9/17RE: Complaint/Concern # [redacted] Dear [redacted] , Thank you for contacting usTapasar is a small family run restaurant, my husband is the chef, my brother in law runs the front of the house, and I do the billingOn January 21, the third party processor that runs our credit card sales outside of the restaurant experienced a glitch: it received a code that caused it to request authorization for payment without having the actual cardholder's dataWe found out about it the morning of 1/23/and have been on top of it and in constant contact with the processor to get them to reverse all the duplicate charges many Customers receivedMany, many of our customers were affected and we were on the phone with the ones who called, and contacted us via email to assure them that their cc information was not copied and not at risk for being copied based on this incident.Almost every customer received their refund by 1/24/17, 1/25/and some 1/27/or at the latest 1/30/17, We have a cloud based system, and we do not hold any credit card informationPlease assure the person who contacted you with their concern that their card info was never copied or compromised.Please apologize to this person, this has been very upsetting to us, we are a Small newly opened business, and this was not our mistake, yet it is our name and reputation that appears on all the statements.Whereas the person's (the one who filed the complaint with the Revdex.com) name appears in the Correspondence you sent, I am not sure that it is appropriate if I contact her directlyShe and her friend should have already received a refund for the duplicate charges, if they have not, they can cali me at ###-###-#### or send an email to ***@tapabarbethesda.com.If you have any questions or need additional information, please contact me at the above number or emailAgain apologies to the customey who sent you this concern, it was not our doing at all.Sincerely,Maria R***TapaBar

TO: Brenda Freeman, The Revdex.com From: Maria R[redacted], TapaBarDA: 2/9/17RE: Complaint/Concern #[redacted]Dear [redacted], Thank you for contacting us. Tapasar is a small family run restaurant, my husband is the chef, my brother in law runs the front of the house, and I do the billing. On...

January 21, 2017 the third party processor that runs our credit card sales outside of the restaurant experienced a glitch: it received a code that caused it to request authorization for payment without having the actual cardholder's data. We found out about it the morning of 1/23/17 and have been on top of it and in constant contact with the processor to get them to reverse all the duplicate charges many Customers received. Many, many of our customers were affected and we were on the phone with the ones who called, and contacted us via email to assure them that their cc information was not copied and not at risk for being copied based on this incident.Almost every customer received their refund by 1/24/17, 1/25/17 and some 1/27/17 or at the latest 1/30/17, We have a cloud based system, and we do not hold any credit card information. Please assure the person who contacted you with their concern that their card info was never copied or compromised.Please apologize to this person, this has been very upsetting to us, we are a Small newly opened business, and this was not our mistake, yet it is our name and reputation that appears on all the statements.Whereas the person's (the one who filed the complaint with the Revdex.com) name appears in the Correspondence you sent, I am not sure that it is appropriate if I contact her directly. She and her friend should have already received a refund for the duplicate charges, if they have not, they can cali me at ###-###-#### or send an email to [redacted]@tapabarbethesda.com.If you have any questions or need additional information, please contact me at the above number or email. Again apologies to the customey who sent you this concern, it was not our doing at all.Sincerely,Maria R[redacted]TapaBar