TD Manufacturing

We did not damage the hand rail; the damage was either done in fabrication, before delivery, or after pickup

We powder coated the hand rail in question to the customer’s specifications The damage was done either prior to delivery or after customer pickup We offered to re-coat the hand rail to help out a new customer and to develop a good working relationship with them

We powder coated the hand rail in question to the customer’s specifications. The damage was done either prior to delivery or after customer pickup. We offered to re-coat the hand rail to help out a new customer and to develop a good working
relationship with them

Complaint: [redacted]
I am rejecting this response because:the hand rail was bent beyond fixing and had to be rebuilt. Hand rails where not bent when product was delivered to TD Manufacturing. I dropped them off personally.  
Regards,
[redacted]

We powder coated the hand rail in question to the customer’s specifications.  The damage was done either prior to delivery or after customer pickup.  We offered to re-coat the hand rail to help out a new customer and to develop a good working relationship with them.

We did not damage the hand rail; the damage was either done in fabrication, before delivery, or after pickup.

Complaint: [redacted]
I am rejecting this response because:
the hand rail was bent beyond fixing and had to be rebuilt. Hand rails where not bent when product was delivered to TD Manufacturing. I dropped them off personally.  
Regards,
[redacted]