Team Makena LLC

The copy of the check attached is the total amount paidThe receipt from Team Makena, is shown with an amount that I had overpaid

I reviewed patients account in our systemAfter the payment was posted in our system of the dollars from Ms***, it was in fact that she did overpay
and a refund was owed to the patient. Towards the end of 2017, we recently outsourced billing and collections portion of our companyWith this change in process, this patients refund did indeed have a lag time for patient refundsThis patient received her refund on February 7th of 2018. Thank you
*** ***Patient Service Revenue Cycle Manager

I reviewed Ms Neely’s account in our system. It looks like there was a billing error on our system to which reflected on the statement. I personally reviewed the account, it has been corrected and the patient has a zero balance claim. If they would like a copy of the zero balance invoice, please...

call into our corporate office at 1-800-996-4001 and asked to be emailed or mailed a copy of the invoice. We apologize that this patient received a run around, as this issue was truly a system error. Thank you [redacted]Patient Service Revenue Cycle Manager

The copy of the check attached is the total amount paid. The receipt from Team Makena, is shown with an amount that I had overpaid.