Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Please note we have refunded the balance of $to the customer today please note the transaction detail below transaction id# [redacted] refund cc ac# [redacted] refund amt $ date of refund April ** customer name [redacted] Please let me know if I can provide any additional informationthanks [redacted]
Response to query: Account ID: [redacted] Customer Name: [redacted] Customer Email: [redacted] Sale Date: April **, Subscription Purchased: Gold plus Plan Amount Charged: $ Sale Date: December **, Subscription Purchased: Advantage Amount Charged: $ Ø Customer called in on April **, as he was facing an issue with his security softwareWe offered resolution along with two years of software technical support on a onetime charge of $Customer agreed and authorized the paymentThe call was then transferred to the tech team and the tech team resolved the issue Ø We then called the customer on December **, for a regular PC check up and found that the customer’s computer was infectedApart from the registered computer, customer had another laptop which was also infectedWe offered resolution on the second computer along with two years of support and extension of two years of support on the existing computer on a onetime charge of $ Ø The customer agreed and authorized the paymentThe call was then transferred to tech team for further troubleshootingThe tech team resolved the issue and the customer confirmed the issue resolution Ø Next day, our customer service team called the customer for the feedbackThe customer again confirmed the issue resolution and authorized the charge Ø The customer then called us on January **, and asked for a complete refund of $According to the customer, one of the messaging software was removed from his computer while the troubleshooting was performed by our technicianWe arranged a call back from our customer service the very next dayMeanwhile, we did not find any such thing over the complete troubleshooting Ø Next day our customer service team called the customer and tried retaining the customer as we did resolve the issues on both of his computers Ø The customer was adamant but agreed to pay a partial amount of $for each computer as the technicians worked on the computers and have resolved the issues Ø We then raised a partial refund of $on customer’s account with customer’s consent which is already processed now Ø We do not have any reason for dissatisfaction or dispute as customer never called us after thisThe customer must have called us if he was looking for a complete refund [redacted] ?
A few days ago, I got a blue screen pop up that I could not get out of with an urgent message telling me to call this "toll free" number that was displayed. I called, worried that my computer was breached and spoke to one of the representatives that sounded like he was reading from a script. He told me all about the Blue Screen of Death and told me that my computer had deadly viruses that had been there for several days [which was untrue since I had run a security scan that same day]. They urged me to pay for a 1 year warranty as well as a charge for the labor for repairs and had me write my email, phone number as well as my credit card number on a word document [very unprofessional]. I told them that I didn't want it to be charged to my account right away because I did not have the means to pay for it. They assured me, I wouldn't be charged until a week later. Things didn't seem to add up with this company for how very unprofessional they were, so I hung up on the representative, closed all of their fake security plug ins and shut off my computer. Right after that, I cancelled my credit card, this was to no avail because despite my request to not put any charges on my account until one week from that day, it showed in my bank statements that they did it anyway! The next morning, I took it to a legitimate tech support place who ran a security scan. The only virus that showed up, ironically, was from a program these scammers had me install.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Please note we have refunded the balance of $to the customer today please note the transaction detail below transaction id# [redacted] refund cc ac# [redacted] refund amt $ date of refund April ** customer name [redacted] Please let me know if I can provide any additional informationthanks [redacted]
Response to query: Account ID: [redacted] Customer Name: [redacted] Customer Email: [redacted] Sale Date: April **, Subscription Purchased: Gold plus Plan Amount Charged: $ Sale Date: December **, Subscription Purchased: Advantage Amount Charged: $ Ø Customer called in on April **, as he was facing an issue with his security softwareWe offered resolution along with two years of software technical support on a onetime charge of $Customer agreed and authorized the paymentThe call was then transferred to the tech team and the tech team resolved the issue Ø We then called the customer on December **, for a regular PC check up and found that the customer’s computer was infectedApart from the registered computer, customer had another laptop which was also infectedWe offered resolution on the second computer along with two years of support and extension of two years of support on the existing computer on a onetime charge of $ Ø The customer agreed and authorized the paymentThe call was then transferred to tech team for further troubleshootingThe tech team resolved the issue and the customer confirmed the issue resolution Ø Next day, our customer service team called the customer for the feedbackThe customer again confirmed the issue resolution and authorized the charge Ø The customer then called us on January **, and asked for a complete refund of $According to the customer, one of the messaging software was removed from his computer while the troubleshooting was performed by our technicianWe arranged a call back from our customer service the very next dayMeanwhile, we did not find any such thing over the complete troubleshooting Ø Next day our customer service team called the customer and tried retaining the customer as we did resolve the issues on both of his computers Ø The customer was adamant but agreed to pay a partial amount of $for each computer as the technicians worked on the computers and have resolved the issues Ø We then raised a partial refund of $on customer’s account with customer’s consent which is already processed now Ø We do not have any reason for dissatisfaction or dispute as customer never called us after thisThe customer must have called us if he was looking for a complete refund [redacted] ?
A few days ago, I got a blue screen pop up that I could not get out of with an urgent message telling me to call this "toll free" number that was displayed. I called, worried that my computer was breached and spoke to one of the representatives that sounded like he was reading from a script. He told me all about the Blue Screen of Death and told me that my computer had deadly viruses that had been there for several days [which was untrue since I had run a security scan that same day]. They urged me to pay for a 1 year warranty as well as a charge for the labor for repairs and had me write my email, phone number as well as my credit card number on a word document [very unprofessional]. I told them that I didn't want it to be charged to my account right away because I did not have the means to pay for it. They assured me, I wouldn't be charged until a week later. Things didn't seem to add up with this company for how very unprofessional they were, so I hung up on the representative, closed all of their fake security plug ins and shut off my computer. Right after that, I cancelled my credit card, this was to no avail because despite my request to not put any charges on my account until one week from that day, it showed in my bank statements that they did it anyway! The next morning, I took it to a legitimate tech support place who ran a security scan. The only virus that showed up, ironically, was from a program these scammers had me install.