Texasdriverservices.org

[redacted] was never charged by our company, therefore we are unable to refund herIf she can provide proof such as a bank statement showing that we charged her we will be more than happy to refund the funds, but there is no transaction for this person

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hello,I wanted to update the status on this complaint The business has agreed to refund the money.Thank you, Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

costumer accepted the terms of agreement on our website stating that she was only purchasing a informational guideCostumer apparently did not bother to read anything on our website before submitting her transactionfurthermore, her transaction was declined so therefore she was never even charged

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They did charge my account but have refunded the funds back to my account
Regards,
*** ***

This costumer was NOT charged for servicesPlease let them know to check their account to verify the same

*** ***, was never chargedShe has no justification of any complaintThank you

Complaint: ***
I am rejecting this response because: It was rude in the fact it stated I didn't bother to read the websiteI did in fact read the website and their title is blocked by another paragraph My card wasn't declined when I accepted it because I was able to download the guide which only happens when you accept the chargeIt was only after I complained that they decided to decline it in anger towards my complaintOnly then did I realize I was paying for a guide My panic in being charged for something I didn't want isn't a reflection on how I procedd on their website and as a business they should've been respectful in their response rather than hateful and rude REGARDLESS if they "thought" I was wrong Instead of an apology for any misunderstanding, I am regarded as stupid by you! NEVER have I regarded a customer rudely no matter what they've said ur done or whether they were right or wrong...it's bad business!
Regards,
*** ***

Hello, As clearly stated on our main page and throughout our website, The purchase you made on our site would have been for a downloadable instructional packet with step-by-step instructions for how to renew your licenseIf you wanted to renew your license
without our help, you would have needed to go directly through the official Texas DMV. Since you clearly did not bother to read our website before submitting your transaction, we do have a 100% satisfaction guarantee and went ahead and refunded the $24.95 charge to your cardPlease allow 3-5 business days for the refund to reflect to your accountWe have no voicemails or emails from you (which is clearly stated in our voicemail, to email us directly for faster service) from you, so we are unable to contact you if we don't know that you called.We are a privately owned site, not affiliated with the Texas DMV or any other government agency, also stated multiple times throughout our website as well as in our terms of agreement, which must be accepted before a transaction is submitted. You may contact the Texas DMV by going to their official website at the address below:Sincerely, Customer Support

[redacted] clearly must of not read our website as we only offer informational guides and not actual licenses (which is clearly stated multiple times throughout our website as well as in our dreams of agreement which MUST be accepted before a transaction is...

submitted. We have refunded the funds back to [redacted] account. We show that there was no attempt on [redacted] behalf to contact us directly and request a refund. We are unable to know that a costumer is unhappy if they don't contact us to let us know.

Hello, As clearly stated on our main page and throughout our website, The purchase you made on our site would have been for a downloadable instructional packet with step-by-step instructions for how to renew your license. If you wanted to renew your license without our...

help, you would have needed to go directly through the official Texas DMV. Since you clearly did not bother to read our website nor the terms of agreement before submitting your transaction, you have no justification accusing our site to be criminal!We are a privately owned site, not affiliated with the Texas DMV or any other government agency, also stated multiple times throughout our website as well as in our terms of agreement, which must be accepted before a transaction is submitted. You may contact the Texas DMV by going to their official website at the address below:https://www.t[redacted].usSincerely, Customer Support [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hello,I wanted to update the status on this complaint.  The business has agreed to refund the money.Thank you,
Regards,...


[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] was never charged by our company, therefore we are unable to refund her. If she can provide proof such as a bank statement showing that we charged her we will be more than happy to refund the funds, but there is no transaction for this person.

The [redacted] were never charged. So this complaint is invalid.