For several months we have had to call to report no delivery almost every other day. The Enquirer representative insisted upon automatic payment from us in order to get a senior rate. Now we don't get the paper. I have to call to report no delivery and wait to see if they correct it. They are the only game in town so we don't have a choice. Bad management and customer service. Paid bill, no product!
I cannot locate my file from your site I wanted to inform you that I have yet to receive the refund that the director replied over days ago......I am requesting an immediate followup to my complaintMy complaint ID number is [redacted] .Sincerely, [redacted] ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I never received a single paper from their company They stated they had a bad address, so therefore I could not have ever received a paper from them I also have yet to receive the refund of the $that they kept for a service they never produced due to incompetent personnel, both entry & managerial level I will never do business with this company ever again and will advise any friends and colleagues to refrain from doing business with a company like this Regards, [redacted]
Our Senior Distribution Director is currently handling the issueHe notified me that they no longer provide tubes and that he is trying to follow up and contact the customer with no successAlso $of credit was applied to the account on 11/by a customer service representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] The refund that they issued to me is not in the full amount that they withdrew from my account It is short The amount withdrawn was for $ The refund that they put back in my account was for $ That is a difference of $that they still owe me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint This is the second Complaint against the business as the first one filed a few months ago was supposedly resolvedI have previously contacted two District Managers and the Director of Delivery Operations about the delivery issues I have encountered on more than occasions of of possible attemptsI have spoken to each and emailed several times with regards to my lack of service and promised a FULL refund for their lack of performanceI dropped the second complaint based on the personal guarantee of the Director of Delivery Operations however that has failed to materializeI called and left *** *** regarding my refund on 12/22/and told it would be processed immediately and apologized for the lack of serviceI called and left a message on 1/5/to *** *** voicemail and have yet to be contacted about the refund I was promised
Regards,*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I have forwarded this customer's number to all of our sales channels and requested that the number be placed on the Do Not Call listThis customer should no longer receive anymore phone calls from our company
The customer says that she was offered a promotion to receive three months for the price of oneAs of today (one week after the complaint was submitted) I was not able to receive any information from our outbound sales center on the original callBased off the customer service calls, one of our
representatives said that she would honor the deal and setup the account for the promotional offer of months for a one month payment. At this time the representative said she would send out a bill and that the payment would cover papers up until the last weekend of September. It appears that this representative made a mistake in properly setting the account up and the payment only covered the account until mid-August
Soon after, bills were sent out because the account was setup incorrectlyA different customer service representative was contacted and did everything he could to rectify the situation and he credited the account in full to make sure it was paid through SeptemberThe account balance has been zeroed out as of 9/and the account has been stopped
As for the customer's request for apologies from the parties she spoke to previously: An email has been sent to the call center manager informing him of the situation and the appropriate parties should make contact soon
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided they follow
through on their promise I have spoken to the Director of Distribution and assured my delivery issue will be resolved The issue I had took two weeks for someone to follow through which is a little disheartening however I will agreed to give them another try of redemption.
Regards,
*** ***
The intial refund was sent out when the account stopped and deducted $for papers deliveredWe are currently processing another refund for $based on the circumstances about wanting to initially cancel the account before it started
It appears there was an error with the initial account setup. There was an invalid address submitted at the time of saleThis caused the payment to be processed with no deliverable address to be matched up with the paymentWithin a few days of the sale our system refunded back the money
A week later we manually entered the account information per our sales vendor's requestSince there was no prior account on record we could not see any prior attempts to call and cancel the orderThe account was started on 12/and the payment processed on 12/Upon the customer's discovery he called our customer service center and notifed us that he didn't want the paperThe account was stopped and a refund is currently being processed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
As
a newspaper provider we make it a very important effort to deliver our paper in
a timely and efficient manner. In order to maintain that efficiency we
cannot always provide same day redelivery if mistakes were made We will
however provide next day delivery of the missed paper
or provide a credit
Based off the complaint below the customer chose to be credited for the missed
deliveryThe credit that is received is only for the “subscription costs
associated with receiving home delivery of a printed paper”The customer
still has the ability to go online and view all the content that would’ve been
in her physical paperA few years ago we moved to a content subscription model
where our subscribers will be able to access Enquirer Media’s news and
information where and how they want it, across all platformsEvery
subscription option includes full access to Cincinnati.com, the e-Newspaper,
tablet and mobile sites and smartphone applications, and, if a subscriber
chooses, home delivery of the print edition
I cannot locate my file from your site. I wanted to inform you that I have yet to receive the refund that the director replied over 10 days ago......I am requesting an immediate followup to my complaint. My complaint ID number is [redacted].Sincerely,[redacted]###-###-####
I have been in contact with the customer and the issue should be resolved
I cannot locate my file from your site I wanted to inform you that I have yet to receive the refund that the director replied over days ago......I am requesting an immediate followup to my complaintMy complaint ID number is [redacted] .Sincerely, [redacted] ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I never received a single paper from their company They stated they had a bad address, so therefore I could not have ever received a paper from them I also have yet to receive the refund of the $that they kept for a service they never produced due to incompetent personnel, both entry & managerial level I will never do business with this company ever again and will advise any friends and colleagues to refrain from doing business with a company like this Regards, [redacted]
Our Senior Distribution Director is currently handling the issueHe notified me that they no longer provide tubes and that he is trying to follow up and contact the customer with no successAlso $of credit was applied to the account on 11/by a customer service representative
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] The refund that they issued to me is not in the full amount that they withdrew from my account It is short The amount withdrawn was for $ The refund that they put back in my account was for $ That is a difference of $that they still owe me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint This is the second Complaint against the business as the first one filed a few months ago was supposedly resolvedI have previously contacted two District Managers and the Director of Delivery Operations about the delivery issues I have encountered on more than occasions of of possible attemptsI have spoken to each and emailed several times with regards to my lack of service and promised a FULL refund for their lack of performanceI dropped the second complaint based on the personal guarantee of the Director of Delivery Operations however that has failed to materializeI called and left *** *** regarding my refund on 12/22/and told it would be processed immediately and apologized for the lack of serviceI called and left a message on 1/5/to *** *** voicemail and have yet to be contacted about the refund I was promised
Regards,*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
One of our District Managers contacted the customer and insured the service issues would be corrected
I have forwarded this customer's number to all of our sales channels and requested that the number be placed on the Do Not Call listThis customer should no longer receive anymore phone calls from our company
The customer says that she was offered a promotion to receive three months for the price of oneAs of today (one week after the complaint was submitted) I was not able to receive any information from our outbound sales center on the original callBased off the customer service calls, one of our
representatives said that she would honor the deal and setup the account for the promotional offer of months for a one month payment. At this time the representative said she would send out a bill and that the payment would cover papers up until the last weekend of September. It appears that this representative made a mistake in properly setting the account up and the payment only covered the account until mid-August
Soon after, bills were sent out because the account was setup incorrectlyA different customer service representative was contacted and did everything he could to rectify the situation and he credited the account in full to make sure it was paid through SeptemberThe account balance has been zeroed out as of 9/and the account has been stopped
As for the customer's request for apologies from the parties she spoke to previously: An email has been sent to the call center manager informing him of the situation and the appropriate parties should make contact soon
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided they follow
through on their promise I have spoken to the Director of Distribution and assured my delivery issue will be resolved The issue I had took two weeks for someone to follow through which is a little disheartening however I will agreed to give them another try of redemption.
Regards,
*** ***
The intial refund was sent out when the account stopped and deducted $for papers deliveredWe are currently processing another refund for $based on the circumstances about wanting to initially cancel the account before it started
The carrier spoke with the subscriber's son last week and everything is resolved
It appears there was an error with the initial account setup. There was an invalid address submitted at the time of saleThis caused the payment to be processed with no deliverable address to be matched up with the paymentWithin a few days of the sale our system refunded back the money
A week later we manually entered the account information per our sales vendor's requestSince there was no prior account on record we could not see any prior attempts to call and cancel the orderThe account was started on 12/and the payment processed on 12/Upon the customer's discovery he called our customer service center and notifed us that he didn't want the paperThe account was stopped and a refund is currently being processed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
As
a newspaper provider we make it a very important effort to deliver our paper in
a timely and efficient manner. In order to maintain that efficiency we
cannot always provide same day redelivery if mistakes were made We will
however provide next day delivery of the missed paper
or provide a credit
Based off the complaint below the customer chose to be credited for the missed
deliveryThe credit that is received is only for the “subscription costs
associated with receiving home delivery of a printed paper”The customer
still has the ability to go online and view all the content that would’ve been
in her physical paperA few years ago we moved to a content subscription model
where our subscribers will be able to access Enquirer Media’s news and
information where and how they want it, across all platformsEvery
subscription option includes full access to Cincinnati.com, the e-Newspaper,
tablet and mobile sites and smartphone applications, and, if a subscriber
chooses, home delivery of the print edition
A refund has been processed effectively for 1/9/15 and the customer should receive the payment within a few days.
I cannot locate my file from your site. I wanted to inform you that I have yet to receive the refund that the director replied over 10 days ago......I am requesting an immediate followup to my complaint. My complaint ID number is [redacted].Sincerely,[redacted]###-###-####