Initial Business Response / [redacted] (1000, 5, 2016/04/21) */ *SEE ATTACHMENT [redacted] Received at Revdex.com via fax: RE: Bryan JO [redacted] # [redacted] I personally repainted the lettering Thanksgiving weekend and memorial was satisfactory to purchaser's instructionsThere has been a great difficulty contacting purchaser he does not answer his telephone nor return phone messages nor answer the door when obviously at homeActions then and now suggest purchaser is trying to avoid payment Earlier purchaser had left message referring to information from alternate business saying memorial was not cut deep enoughI responded immediately (by message) informing him that his advisor was totally in error, further explained why and asked him to contact me for an in-depth discussionNo responseThe monument industry has a great number of 'shallow experts' and it is not surprising he received incorrect advice Current response to Revdex.com is only because purchaser received notice of memorial being scheduled for repossession to hold for payment Purchaser has the choice of either paying the balance of $or of having the memorial repossessed, at which time he will either lose his deposit or incur further fees to have the memorial returned Robert MDaily The Daily Monument Company Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The repainting in Novof (years after 1st unsatisfactory repainting) was never confirmed as satisfactory or we would not be at this point in the transactionThe quality of work is unacceptable, pictures were sent to Revdex.com in Akron, & Daily Monument in Kent, would you accept that craftsmanship for loved one? Funds for payment were never an issue, poor quality of work has beenI spoke with MrDaily twice over the years about situation, each time work on monument was sloppy & unsatisfactoryFor that reason, I contacted Revdex.comHe may of stopped by my yr old mothers house, to try and pressure her I going to get an estimate on what it would cost to have the stone repaired - to a satisfactory conditionResending picture to Revdex.com and MrDaily Thanks Final Business Response / [redacted] (4000, 9, 2016/05/05) */ *SEE ATTACHMENT [redacted] Consumer's rebuttal to business response reveals his actual mindsetWe repainted the memorial at least three times, the last time by me personally to be sure there would be no questionFive months later he surfaces obviously and only in response to the threat of removalEach time previously consumer was notified (reinvoiced) when painting occurred and did not respondConsumer always 'went to ground', not answering phone calls (caller ID), not responding to voice-mail, ignoring mailed notices, etcAlso in his response he confirmed talking to me only two times in 1/years; he failed to mention each time he 'returned to ground' to prevent a response Consumer's complaint to Revdex.com is obviously an attempt to avoid paymentMemorial is scheduled to be removed to hold for payment per our earlier response Robert MDaily The Daily Monument Company
Initial Business Response /* (1000, 5, 2015/11/20) */
See attached Business Response:
"11/21/Working with purchases to resolve problemOriginal portion of order installed 11/but further question of granite color came up (gray was ordered; customer thought color was to be black which was
substantially more expensive)Second portion of order was delayed to resolve color questionCustomer was to call office this morning but not so farWill update Revdex.com when final determination."
"11/30/Received call form customer everything OK and very satisfied, thanked me for working with her to solve problem11/21/received call form customer, color was OK11/25/second portion of order was placed and lettering repainted; customer voice m ailed11/30/Customer responded, was out of town for holidays."
Initial Business Response /* (1000, 5, 2016/04/21) */
*SEE ATTACHMENT*
Received at Revdex.com via fax:
RE: Bryan J. O[redacted]
I personally repainted the lettering Thanksgiving weekend 2015 and memorial was satisfactory to purchaser's instructions. There has been a great difficulty...
contacting purchaser he does not answer his telephone nor return phone messages nor answer the door when obviously at home. Actions then and now suggest purchaser is trying to avoid payment.
Earlier purchaser had left message referring to information from alternate business saying memorial was not cut deep enough. I responded immediately (by message) informing him that his advisor was totally in error, further explained why and asked him to contact me for an in-depth discussion. No response. The monument industry has a great number of 'shallow experts' and it is not surprising he received incorrect advice.
Current response to Revdex.com is only because purchaser received notice of memorial being scheduled for repossession to hold for payment.
Purchaser has the choice of either paying the balance of $706.97 or of having the memorial repossessed, at which time he will either lose his deposit or incur further fees to have the memorial returned.
Robert M. Daily
The Daily Monument Company
Initial Consumer Rebuttal /* (3000, 7, 2016/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The repainting in Nov. of 2015 (3 years after 1st unsatisfactory repainting) was never confirmed as satisfactory or we would not be at this point in the transaction. The quality of work is unacceptable, pictures were sent to Revdex.com in Akron, & Daily Monument in Kent, would you accept that craftsmanship for loved one? Funds for payment were never an issue, poor quality of work has been. I spoke with Mr. Daily twice over the years about situation, each time work on monument was sloppy & unsatisfactory. For that reason, I contacted Revdex.com. He may of stopped by my 86 yr old mothers house, to try and pressure her.
I going to get an estimate on what it would cost to have the stone repaired - to a satisfactory condition. Resending picture to Revdex.com and Mr. Daily.
Thanks.
Final Business Response /* (4000, 9, 2016/05/05) */
*SEE ATTACHMENT*
Consumer's rebuttal to business response reveals his actual mindset. We repainted the memorial at least three times, the last time by me personally to be sure there would be no question. Five months later he surfaces obviously and only in response to the threat of removal. Each time previously consumer was notified (reinvoiced) when painting occurred and did not respond. Consumer always 'went to ground', not answering phone calls (caller ID), not responding to voice-mail, ignoring mailed notices, etc. Also in his response he confirmed talking to me only two times in 3 1/2 years; he failed to mention each time he 'returned to ground' to prevent a response.
Consumer's complaint to Revdex.com is obviously an attempt to avoid payment. Memorial is scheduled to be removed to hold for payment per our earlier response.
Robert M. Daily
The Daily Monument Company
From: Date: Tue, Feb 27, 2018 at 3:22 PMSubject: Re: To: Cc: [redacted]Memorial was installed in Lakewood early this afternoon. I left a message on your voice-mail too.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Initial Business Response / [redacted] (1000, 5, 2016/04/21) */ *SEE ATTACHMENT [redacted] Received at Revdex.com via fax: RE: Bryan JO [redacted] # [redacted] I personally repainted the lettering Thanksgiving weekend and memorial was satisfactory to purchaser's instructionsThere has been a great difficulty contacting purchaser he does not answer his telephone nor return phone messages nor answer the door when obviously at homeActions then and now suggest purchaser is trying to avoid payment Earlier purchaser had left message referring to information from alternate business saying memorial was not cut deep enoughI responded immediately (by message) informing him that his advisor was totally in error, further explained why and asked him to contact me for an in-depth discussionNo responseThe monument industry has a great number of 'shallow experts' and it is not surprising he received incorrect advice Current response to Revdex.com is only because purchaser received notice of memorial being scheduled for repossession to hold for payment Purchaser has the choice of either paying the balance of $or of having the memorial repossessed, at which time he will either lose his deposit or incur further fees to have the memorial returned Robert MDaily The Daily Monument Company Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The repainting in Novof (years after 1st unsatisfactory repainting) was never confirmed as satisfactory or we would not be at this point in the transactionThe quality of work is unacceptable, pictures were sent to Revdex.com in Akron, & Daily Monument in Kent, would you accept that craftsmanship for loved one? Funds for payment were never an issue, poor quality of work has beenI spoke with MrDaily twice over the years about situation, each time work on monument was sloppy & unsatisfactoryFor that reason, I contacted Revdex.comHe may of stopped by my yr old mothers house, to try and pressure her I going to get an estimate on what it would cost to have the stone repaired - to a satisfactory conditionResending picture to Revdex.com and MrDaily Thanks Final Business Response / [redacted] (4000, 9, 2016/05/05) */ *SEE ATTACHMENT [redacted] Consumer's rebuttal to business response reveals his actual mindsetWe repainted the memorial at least three times, the last time by me personally to be sure there would be no questionFive months later he surfaces obviously and only in response to the threat of removalEach time previously consumer was notified (reinvoiced) when painting occurred and did not respondConsumer always 'went to ground', not answering phone calls (caller ID), not responding to voice-mail, ignoring mailed notices, etcAlso in his response he confirmed talking to me only two times in 1/years; he failed to mention each time he 'returned to ground' to prevent a response Consumer's complaint to Revdex.com is obviously an attempt to avoid paymentMemorial is scheduled to be removed to hold for payment per our earlier response Robert MDaily The Daily Monument Company
Initial Business Response /* (1000, 5, 2015/11/20) */
See attached Business Response:
"11/21/Working with purchases to resolve problemOriginal portion of order installed 11/but further question of granite color came up (gray was ordered; customer thought color was to be black which was
substantially more expensive)Second portion of order was delayed to resolve color questionCustomer was to call office this morning but not so farWill update Revdex.com when final determination."
"11/30/Received call form customer everything OK and very satisfied, thanked me for working with her to solve problem11/21/received call form customer, color was OK11/25/second portion of order was placed and lettering repainted; customer voice m ailed11/30/Customer responded, was out of town for holidays."
Initial Business Response /* (1000, 5, 2016/04/21) */
*SEE ATTACHMENT*
Received at Revdex.com via fax:
RE: Bryan J. O[redacted]
I personally repainted the lettering Thanksgiving weekend 2015 and memorial was satisfactory to purchaser's instructions. There has been a great difficulty...
contacting purchaser he does not answer his telephone nor return phone messages nor answer the door when obviously at home. Actions then and now suggest purchaser is trying to avoid payment.
Earlier purchaser had left message referring to information from alternate business saying memorial was not cut deep enough. I responded immediately (by message) informing him that his advisor was totally in error, further explained why and asked him to contact me for an in-depth discussion. No response. The monument industry has a great number of 'shallow experts' and it is not surprising he received incorrect advice.
Current response to Revdex.com is only because purchaser received notice of memorial being scheduled for repossession to hold for payment.
Purchaser has the choice of either paying the balance of $706.97 or of having the memorial repossessed, at which time he will either lose his deposit or incur further fees to have the memorial returned.
Robert M. Daily
The Daily Monument Company
Initial Consumer Rebuttal /* (3000, 7, 2016/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The repainting in Nov. of 2015 (3 years after 1st unsatisfactory repainting) was never confirmed as satisfactory or we would not be at this point in the transaction. The quality of work is unacceptable, pictures were sent to Revdex.com in Akron, & Daily Monument in Kent, would you accept that craftsmanship for loved one? Funds for payment were never an issue, poor quality of work has been. I spoke with Mr. Daily twice over the years about situation, each time work on monument was sloppy & unsatisfactory. For that reason, I contacted Revdex.com. He may of stopped by my 86 yr old mothers house, to try and pressure her.
I going to get an estimate on what it would cost to have the stone repaired - to a satisfactory condition. Resending picture to Revdex.com and Mr. Daily.
Thanks.
Final Business Response /* (4000, 9, 2016/05/05) */
*SEE ATTACHMENT*
Consumer's rebuttal to business response reveals his actual mindset. We repainted the memorial at least three times, the last time by me personally to be sure there would be no question. Five months later he surfaces obviously and only in response to the threat of removal. Each time previously consumer was notified (reinvoiced) when painting occurred and did not respond. Consumer always 'went to ground', not answering phone calls (caller ID), not responding to voice-mail, ignoring mailed notices, etc. Also in his response he confirmed talking to me only two times in 3 1/2 years; he failed to mention each time he 'returned to ground' to prevent a response.
Consumer's complaint to Revdex.com is obviously an attempt to avoid payment. Memorial is scheduled to be removed to hold for payment per our earlier response.
Robert M. Daily
The Daily Monument Company
From: Date: Tue, Feb 27, 2018 at 3:22 PMSubject: Re: To: Cc: [redacted]Memorial was installed in Lakewood early this afternoon. I left a message on your voice-mail too.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Attached