The Daily Progress Newspaper

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by The Daily Progress Newspaper regarding complaint ID [redacted] Regards, [redacted] ***

April 21,
*** ** ***
** *** *** ***
*** ** ***
Ref: Delivery Address: ** *** *** *** *** ** ***
Dear *** ***:
My name is *** *** and I am the *** ***
*** for The Daily Progress. I came on board with The Daily Progress on March 3, I am in receipt of communication from the RevDex.com dated April 15, regarding a complaint that you registered with them on April 7, that refers to an issue that began on March 16,
*** ***, first let me offer my sincere apology from our organizationYour repeated phone calls and our failure to correct the issue is inexcusable. I understand that your “desired settlement” is a correction of the issue so that you get your weekly newspaper delivery. I have replaced your carrier with a new one The new carrier took over your area approximately one week agoI have alerted the *** *** *** as well as the new carrier about the issue you have experienced a number of timesOur goal is to keep you as a customer for many years to comeThe *** *** *** name is *** ***I sincerely hope that your delivery issues are in the past, but if it happens that you have any other concerns, please feel free to contact *** directly at *** ***
We value you as a customer and we understand that our customers are what make our business viable I have just started in this position and it is my number one priority to get issues like yours taken care ofPlease rest assured that I will personally follow up on your account over the next few weeksI really do not expect any further issues
Sincerely,
***
***
***
*** *** *** *** ***
CC: Revdex.com Case #***

April 1,
***
***
*** *** **
*** *** ** ***
Ref: Delivery Address: *** * *** *** *** *** *** *** *** ** ***
Dear *** ***:
My name is *** *** and I am the new Regional Circulation Director for The Daily Progress. I came on board with The Daily Progress on March 3, I am in receipt of communication from the Revdex.com dated March 24, regarding a complaint that you registered with them on March 16, that refers to an issue that began on March 3,
*** ***, first let me offer my sincere apology from our organizationYour repeated phone calls and our failure to correct the issue is inexcusable. I understand that your “desired settlement” includes a phone call from a supervisor and I will be calling you within the week to follow upI have already processed the necessary paperwork for you to be issued a refundThat is already in motionAs far as your request to not receive any more bills from The Daily Progress, please accept my apology if you should receive one more that crosses in the mail with your refundYou have requested that you receive no more phone calls in order for us to earn back your businessI have a proposition for youWe would like to offer you a free subscription for one month so that we can earn you back as a valued customerYou have been our customer since April 27, and our goal is to keep you as a customer for many years to comeIf you would be willing to accept our gift, you would certainly not be getting phone calls from our marketing teamPlease consider this offer as our sincere apology and desire to make things right with you
We value you as a customer and we understand that our customers are what make our business viableAs I mentioned earlier, I have just started in this position and it is my number one priority to get issues like this taken care ofPlease rest assured that I will be personally investigating your situation and when I call you, I will share with you what I find out
Sincerely,
*** ***
Regional Circulation Director, The Daily Progress
CC: Revdex.com Case # ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
After speaking with *** *** she stated that the paper has been delivered as it should be and she considers this complaint resolved

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by The Daily Progress Newspaper regarding complaint ID [redacted]....


Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by The Daily Progress Newspaper regarding...

complaint ID [redacted].
Regards,
[redacted]

Review: I have had delivery issues for the past 6 months. After numerous phone calls about the issues, nothing changed. I called and asked to have the subscription cancelled. It was not cancelled and debited from my checking account. I called a second time the next week and was assured that the cancellation would occur and my card number would be removed from the account. I continued to get a paper about once in 4 days and figured they would figure it out. They owed me some 15 papers which I never received. However, that's not the case. I find today that they have taken yet another payment from my account (which has gone up $1.21) and left a paper. I seemingly cannot cancel the subscription and cannot have them stop the debit. I'm paying for papers I don't receive and they have never credited me once for any of those. This is totally absurd. They are difficult to deal with, to say the least and won't stop the paper when you ask. What kind of business operates that way?Desired Settlement: I want the subscription cancelled as asked and my checking account to stop being debited.

Business

Response:

This account was cancelled on 10/11/2014 as requested in the 10/10/2014 call, we have no record of a stop request call having been made prior to 10/10/2014. The credit card ending in [redacted] has been removed from our system and a refund in the amount of [redacted] was processed on 10/25/2014. No further deliveries are being made.

Review: I subscribe to the newspaper but haven't received it in 4 weeks. Each week I call The Daily Progress and complain about not receiving the Sunday paper and each week for the past 4 weeks but my complaints are ignored.Desired Settlement: Weekly delivery of newspaper as I've paid for a yearly subscription.

Business

Response:

April 21, 2014

Ref: Delivery Address: [redacted]

Dear [redacted]:

My name is [redacted] and I am the [redacted] for The Daily Progress. I came on board with The Daily Progress on March 3, 2014. I am in receipt of communication from the Revdex.com dated April 15, 2014 regarding a complaint that you registered with them on April 7, 2014 that refers to an issue that began on March 16, 2014.

[redacted], first let me offer my sincere apology from our organization. Your repeated phone calls and our failure to correct the issue is inexcusable. I understand that your “desired settlement” is a correction of the issue so that you get your weekly newspaper delivery. I have replaced your carrier with a new one. The new carrier took over your area approximately one week ago. I have alerted the [redacted] as well as the new carrier about the issue you have experienced a number of times. Our goal is to keep you as a customer for many years to come. The [redacted] name is [redacted]. I sincerely hope that your delivery issues are in the past, but if it happens that you have any other concerns, please feel free to contact [redacted] directly at [redacted].

We value you as a customer and we understand that our customers are what make our business viable. I have just started in this position and it is my number one priority to get issues like yours taken care of. Please rest assured that I will personally follow up on your account over the next few weeks. I really do not expect any further issues.

Sincerely,

CC: Revdex.com Case #[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

After speaking with [redacted] she stated that the paper has been delivered as it should be and she considers this complaint resolved.

Review: Five weeks ago and during the [redacted] Grand Re-Opening in Rio Shopping Center, Charlottesville, I was sold a Daily Progress newspaper subscription for $17.95 a month with recurring credit card payments and as a bonus received a $10.00 [redacted] gift card. The man who sold this on behalf of the Daily Progress was named "Ben" and would not give me his last name. However I am receiving the paper, my credit card is being charged but I have not received the [redacted] gift card. I called the circulation department and was told they don't have [redacted] cards but IHOP cards and will check and call me back. They never did. I then days later called Lowell [redacted] and left a detailed message on his voice mail stating this issue. [redacted] is the Regional Advertising Manager. I left my phone number and never received a courtesy call back.Desired Settlement: I want the $10 Gift Card that "Ben" was so excited about offering me at the [redacted] store on Rio Hill if I began purchasing the Daily Progress. I fulfilled my part; Daily Progress needs to fulfill their part which is a $10 [redacted] gift card.

Review: I have complained to this company at least three times that I do not always receive my paper. It would be one thing if it was only 2 or 3 papers a month, but some weeks there are more days I don't get my paper than days I do get my paper. This weekend I didn't get my Saturday or Sunday paper. When I call they promise they will get a manager to bring me my missed papers but when I get home there are no papers. When I signed up for the service I was told that a newspaper box was ordered for me - it has been nearly 6 months and I still do not have my newspaper box.

I am paying for a service that I am not receiving. What is worst is they know I have no realistic choice other than to go to the store and buy the paper each day for three times as much as the subscription. If I have to do that I will but it is ridiculous that I can't get a newspaper.Desired Settlement: I would want an agreement where I will be reimbursed for every paper I have to go purchase at a store myself (including labor and transportation charges necessitated by their failure to honor the agreement). Short of that, I want the manager of circulation from the Daily Progress to contact me so we can figure out some resolution to this.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by The Daily Progress Newspaper regarding complaint ID [redacted].

Regards,

Review: I have been a customer for years with the daily progress I have not receive my paper for weeks called to speak to supervisior, was suppose to called me back they did not , delivery driver was delivering half mile down the road and was ask by me about why he was not delivering to our box and quote he said was not delivering up that far. called daily progress back and still did not get to talk to a supervisior and as of 3/16/2014 they have not responded back so I ask them for a refund and to cancel my service. I was trying to explain to the customer service rep. that they did not seem to care about there customers.Desired Settlement: a phone call from a supervior , for them to know that they need to respond to the complaints of their drivers, and a refund ASAP, and since I canceled my service no more bills or phone calls trying to get my business back. THANK YOU

Business

Response:

April 1, 2014

Ref: Delivery Address: [redacted]

Dear [redacted]:

My name is [redacted] and I am the new Regional Circulation Director for The Daily Progress. I came on board with The Daily Progress on March 3, 2014. I am in receipt of communication from the Revdex.com dated March 24, 2014 regarding a complaint that you registered with them on March 16, 2014 that refers to an issue that began on March 3, 2014.

[redacted], first let me offer my sincere apology from our organization. Your repeated phone calls and our failure to correct the issue is inexcusable. I understand that your “desired settlement” includes a phone call from a supervisor and I will be calling you within the week to follow up. I have already processed the necessary paperwork for you to be issued a refund. That is already in motion. As far as your request to not receive any more bills from The Daily Progress, please accept my apology if you should receive one more that crosses in the mail with your refund. You have requested that you receive no more phone calls in order for us to earn back your business. I have a proposition for you. We would like to offer you a free subscription for one month so that we can earn you back as a valued customer. You have been our customer since April 27, 1999 and our goal is to keep you as a customer for many years to come. If you would be willing to accept our gift, you would certainly not be getting phone calls from our marketing team. Please consider this offer as our sincere apology and desire to make things right with you.

We value you as a customer and we understand that our customers are what make our business viable. As I mentioned earlier, I have just started in this position and it is my number one priority to get issues like this taken care of. Please rest assured that I will be personally investigating your situation and when I call you, I will share with you what I find out.

Sincerely,

Regional Circulation Director, The Daily Progress

CC: Revdex.com Case # [redacted]

Review: When I cancelled my subscription in June of 2013 I was told I would receive the remaining balance of approximately $55 in the form of a check in the mail. It is now three months after when I was told I would receive this check. I have received no such check and have called 4 times in an attempt to resolve the issue. Each time I have been told it would be delivered early the following week. I am beginning to suspect they have no intention of returning my remaining balance and hope I will simply forget about this $55.Desired Settlement: I would simply like to receive the remaining balance I have been promised

Business

Response:

Spoke with [redacted] from the business and she states that the customer's refund was processed on 9/20 and would have been mailed out the following week. The refund of [redacted] was sent as check to the customer.