The Electric Lounge

Let me first say that Full Spectrum Financial Inc, no longer does business as a retailer in Oceanside, CA under the Dba, The Electric LoungeThe Electric Lounge closed its storefront in Oceanside during August Furthermore, the company closed its corporate office in Oceanside during September 2013, has not been operating as an online retailer sinceThe information listed on the Revdex.com website is outdated The Electric Lounge does however operate a retail storefront at 5th Ave, San Diego, CA Our phone number is still [redacted] , and emails going to [redacted] e will still be answered although there is no longer an online store at that URL All account cards, gift cards, and gift certificates are still redeemable at the San Diego, CA location for Products sold by The Electric Lounge and/or Access Platinum We have not received any recent phone calls or emails from this customer, and if the customer sent mail to us recently at the address listed on the Revdex.com site, or at our old locations in Oceanside, then there is a good chance that we never received itIf the customer sent registered mail, he may confirm with his postal provider that we in fact have not received it From May through August 2013, The Electric Lounge operated at [redacted] *** as a mixed merchandise retailer selling clothing, apparel, travel bags, luggage, jewelry, furniture, electronics, supplements, cell phone accessories and much moreWe had thousands of products for sale, physically present in our store, and opened a second location in San Diego, CA in July and the San Diego locations remains in operations todayFrom around June – September the company also attempted to sell products online at MyElectricLounge.com as an auxiliary store to supplement our retail store frontNeither the Oceanside storefront nor the online store did enough business to cover the overhead and so now both are closed Approximately years ago, while the Electric Lounge while The Electric Lounge was still operating in Oceanside, and online at MyElectricLounge.com, this customer came into our store and made the purchase of a gift cardAt the time, the company was running a special storewide promotion which offered customers a 40% discount off of any item in the store, including gift cardsThis customer was enthusiastic about our merchandise and decided to purchase an abnormally large amount of store credit on a gift card presumably because he loved the products (which were most popular for males between the ages of – 25) and because he wanted to take advantage of the promotional discount and lock it in for future purchases So in essence, the customer received $5,worth of store credit for the price of $3, This is by far the largest store credit/gift card that we have ever sold, but as the head of operations, I approved the transaction at the customer’s request It was explained to the customer, as it is to all customers who purchase a gift card, that the gift cards are redeemable for merchandise only and cannot be returned for cashAs with most retailers, every single time a customer purchases a gift card, the funds are used to purchase inventory the very same monthWe have never kept any accounts that maintain cash reserves for gift cardsAs a retailer, we are able to get savings from wholesalers on bulk inventory purchases, a savings which we are able to pass on to our customers and so gift card purchases became an important part of our businessesSince all funds from gift card sales are leveraged to purchase more inventory, our company offers no refunds on gift cards purchasesAlthough most of our products have a day return/exchange period, if the item was purchased with a gift card, the refund must go back to the gift cardThis policy is explained to customers verbally, they also have to sign an agreement that they understand this, and if that is not enough, it says it on the back of every gift card that we’ve every sold The customer received his store credit, and used it to purchase a watch and a piece of jewelry for $Approximately three months later, we received a phone call from the customer requesting a full refund of the remaining creditHe told us that his wife/fiancé did not like the products and that he did not want to purchase from us anymoreWe apologized and told him that we would not refund the purchase because our policy was very clear and that as a small company, we could not afford to refund money that we had already used to purchase inventoryThe customer said that he understood, but multiple times later called to make additional requestsSubsequent requests were noted with the fact that he found products on our site that we’re over priced and that he found some for less at Walmart.comWe explained that some products are going to have better pricing than others when compared to other retailers base on the amount of sales volume and also based on wholesaler to retailer pricing breaksWe pointed out that a considerable amount of our products were sold at a price significantly less than any other retailer selling the same product, including [redacted] The customer later contacted us complaining that he found products where the shipping and handling was too highWe explained that some products are going to have higher shipping cost, especially if our wholesalers do not dropship direct to the customer, which causes us to pay for shipping twiceWe then pointed out that a considerable amount of product on our site were offered with free shipping, and that the customer can choose from thousands of products in our physical storefronts as well to alleviate this I have not heard from this customer in over two years now, and although I am sympathetic to the fact that he has a newborn on the way, I am still going to maintain that I will not offer a refundHe is welcome to use his gift card at our San Diego location, and since we are in the process of launching a new online store at AccessPlatinum.com in the next days, that we will allow customers to use their Electric Lounge gift cards to make purchases on this site as well Sincerely, [redacted] “ [redacted] President/CEO Full Spectrum Financial, Inc DbaThe Electric Lounge [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRevdex.com San Diego, California December Dear Sirs, This letter is in response to a phone conversation with your representative who indicated the next step would be a letter of rebuttal in regards to case #[redacted] As of December 6, 2014, the email address has been cancelled for My ElectricLoungeThere is no URL and the phone has been disconnectedThere is no online address as indicated by their rebuttal to us of AccessPlatinum.comWe would appreciate you contacting them again and getting some type of closure for us and/or some availability for products Thanking you in advance for your help [redacted] @gmail.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com San Diego, California   8 December 2014   Dear Sirs,   This letter is in response to a phone conversation with your representative who indicated the next step would be a letter of rebuttal in regards to case #1[redacted].   As of December 6, 2014, the email address has been cancelled for My ElectricLounge. There is no URL and the phone has been disconnected. There is no online address as indicated by their rebuttal to us of AccessPlatinum.com. We would appreciate you contacting them again and getting some type of closure for us and/or some availability for products.   Thanking you in advance for your help.   [redacted]
[redacted]
[redacted]@gmail.com

Let me first say that Full
Spectrum Financial Inc, no longer does business as a retailer in Oceanside, CA under
the Dba, The Electric Lounge. The Electric Lounge closed its...

storefront in
Oceanside during August 2013. Furthermore, the company closed its corporate office
in Oceanside during September 2013, has not been operating as an online
retailer since. The information listed on the Revdex.com website is outdated.
 
The Electric Lounge does
however operate a retail storefront at 944 5th Ave, San Diego, CA
92101. Our phone number is still [redacted], and emails going to
[redacted]e will still be answered although there is no longer an
online store at that URL.
 
All account cards, gift
cards, and gift certificates are still redeemable at the San Diego, CA location
for Products sold by The Electric Lounge and/or Access Platinum.
 
We have not received any
recent phone calls or emails from this customer, and if the customer sent mail
to us recently at the address listed on the Revdex.com site, or at our old locations
in Oceanside, then there is a good chance that we never received it. If the
customer sent registered mail, he may confirm with his postal provider that we
in fact have not received it.
 
From May 2011 through
August 2013, The Electric Lounge operated at [redacted] as a mixed merchandise retailer selling clothing, apparel, travel bags,
luggage, jewelry, furniture, electronics, supplements, cell phone accessories
and much more. We had thousands of products for sale, physically present in our
store, and opened a second location in San Diego, CA in July 2012 and the San
Diego locations remains in operations today. From around June 2011 – September 2013
the company also attempted to sell products online at MyElectricLounge.com as
an auxiliary store to supplement our retail store front. Neither the
Oceanside storefront nor the online store did enough business to cover the
overhead and so now both are closed.
 
Approximately 3 years
ago, while the Electric Lounge while The Electric Lounge was still operating in
Oceanside, and online at MyElectricLounge.com, this customer came into our
store and made the purchase of a gift card. At the time, the company was
running a special storewide promotion which offered customers a 40% discount
off of any item in the store, including gift cards. This customer was
enthusiastic about our merchandise and decided to purchase an abnormally large
amount of store credit on a gift card presumably because he loved the products
(which were most popular for males between the ages of 18 – 25) and because he
wanted to take advantage of the promotional discount and lock it in for future purchases.
So in essence, the customer received $5,000.00 worth of store credit for the
price of $3,000.00
This is by far the
largest store credit/gift card that we have ever sold, but as the head of
operations, I approved the transaction at the customer’s request.
 
It was explained to the
customer, as it is to all customers who purchase a gift card, that the gift
cards are redeemable for merchandise only and cannot be returned for cash. As
with most retailers, every single time a customer purchases a gift card, the
funds are used to purchase inventory the very same month. We have never kept
any accounts that maintain cash reserves for gift cards. As a retailer, we are
able to get savings from wholesalers on bulk inventory purchases, a savings
which we are able to pass on to our customers and so gift card purchases became
an important part of our businesses. Since all funds from gift card sales are
leveraged to purchase more inventory, our company offers no refunds on gift
cards purchases. Although most of our products have a 30 day return/exchange
period, if the item was purchased with a gift card, the refund must go back to
the gift card. This policy is explained to customers verbally, they also have
to sign an agreement that they understand this, and if that is not enough, it
says it on the back of every gift card that we’ve every sold.
 
The customer received
his store credit, and used it to purchase a watch and a piece of jewelry for
$134.63. Approximately three months later, we received a phone call from the
customer requesting a full refund of the remaining credit. He told us that his
wife/fiancé did not like the products and that he did not want to purchase from
us anymore. We apologized and told him that we would not refund the purchase
because our policy was very clear and that as a small company, we could not
afford to refund money that we had already used to purchase inventory. The
customer said that he understood, but multiple times later called to make
additional requests. Subsequent requests were noted with the fact that he found
products on our site that we’re over priced and that he found some for less at
Walmart.com. We explained that some products are going to have better pricing
than others when compared to other retailers base on the amount of sales volume
and also based on wholesaler to retailer pricing breaks. We pointed out that a
considerable amount of our products were sold at a price significantly less
than any other retailer selling the same product, including [redacted]
 
The customer later
contacted us complaining that he found products where the shipping and handling
was too high. We explained that some products are going to have higher shipping
cost, especially if our wholesalers do not dropship direct to the customer,
which causes us to pay for shipping twice. We then pointed out that a
considerable amount of product on our site were offered with free shipping, and
that the customer can choose from thousands of products in our physical
storefronts as well to alleviate this.
 
I have not heard from
this customer in over two years now, and although I am sympathetic to the fact
that he has a newborn on the way, I am still going to maintain that I will not
offer a refund. He is welcome to use his gift card at our San Diego location, and
since we are in the process of launching a new online store at
AccessPlatinum.com in the next 90 days, that we will allow customers to use
their Electric Lounge gift cards to make purchases on this site as well.
 
Sincerely,
 
[redacted] “[redacted]
President/CEO
Full Spectrum Financial,
Inc
Dba. The Electric Lounge
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Review: Stationed at Camp Pendelton in California and visited the storefront of the Electric Lounge. Of course looking back it was too good to be true. They promised more for the money that I was to deposit and great products. I have never been able to select any product that is not way over priced and the shipping is outrageous. Most of the time the internet site is down. I just want my money back ($3000.00). They have not responded to my phone calls and a registered letter was never responded to. I have a family with another child on the way and I need these funds to support my family. I appreciate you helping me in this matter.Desired Settlement: Refund of the $3,000.00 I paid into the company.

Business

Response:

Let me first say that Full

Spectrum Financial Inc, no longer does business as a retailer in Oceanside, CA under

the Dba, The Electric Lounge. The Electric Lounge closed its storefront in

Oceanside during August 2013. Furthermore, the company closed its corporate office

in Oceanside during September 2013, has not been operating as an online

retailer since. The information listed on the Revdex.com website is outdated.

The Electric Lounge does

however operate a retail storefront at 944 5th Ave, San Diego, CA

92101. Our phone number is still [redacted], and emails going to

[redacted]e will still be answered although there is no longer an

online store at that URL.

All account cards, gift

cards, and gift certificates are still redeemable at the San Diego, CA location

for Products sold by The Electric Lounge and/or Access Platinum.

We have not received any

recent phone calls or emails from this customer, and if the customer sent mail

to us recently at the address listed on the Revdex.com site, or at our old locations

in Oceanside, then there is a good chance that we never received it. If the

customer sent registered mail, he may confirm with his postal provider that we

in fact have not received it.

From May 2011 through

August 2013, The Electric Lounge operated at [redacted] as a mixed merchandise retailer selling clothing, apparel, travel bags,

luggage, jewelry, furniture, electronics, supplements, cell phone accessories

and much more. We had thousands of products for sale, physically present in our

store, and opened a second location in San Diego, CA in July 2012 and the San

Diego locations remains in operations today. From around June 2011 – September 2013

the company also attempted to sell products online at MyElectricLounge.com as

an auxiliary store to supplement our retail store front. Neither the

Oceanside storefront nor the online store did enough business to cover the

overhead and so now both are closed.

Approximately 3 years

ago, while the Electric Lounge while The Electric Lounge was still operating in

Oceanside, and online at MyElectricLounge.com, this customer came into our

store and made the purchase of a gift card. At the time, the company was

running a special storewide promotion which offered customers a 40% discount

off of any item in the store, including gift cards. This customer was

enthusiastic about our merchandise and decided to purchase an abnormally large

amount of store credit on a gift card presumably because he loved the products

(which were most popular for males between the ages of 18 – 25) and because he

wanted to take advantage of the promotional discount and lock it in for future purchases.

So in essence, the customer received $5,000.00 worth of store credit for the

price of $3,000.00

This is by far the

largest store credit/gift card that we have ever sold, but as the head of

operations, I approved the transaction at the customer’s request.

It was explained to the

customer, as it is to all customers who purchase a gift card, that the gift

cards are redeemable for merchandise only and cannot be returned for cash. As

with most retailers, every single time a customer purchases a gift card, the

funds are used to purchase inventory the very same month. We have never kept

any accounts that maintain cash reserves for gift cards. As a retailer, we are

able to get savings from wholesalers on bulk inventory purchases, a savings

which we are able to pass on to our customers and so gift card purchases became

an important part of our businesses. Since all funds from gift card sales are

leveraged to purchase more inventory, our company offers no refunds on gift

cards purchases. Although most of our products have a 30 day return/exchange

period, if the item was purchased with a gift card, the refund must go back to

the gift card. This policy is explained to customers verbally, they also have

to sign an agreement that they understand this, and if that is not enough, it

says it on the back of every gift card that we’ve every sold.

The customer received

his store credit, and used it to purchase a watch and a piece of jewelry for

$134.63. Approximately three months later, we received a phone call from the

customer requesting a full refund of the remaining credit. He told us that his

wife/fiancé did not like the products and that he did not want to purchase from

us anymore. We apologized and told him that we would not refund the purchase

because our policy was very clear and that as a small company, we could not

afford to refund money that we had already used to purchase inventory. The

customer said that he understood, but multiple times later called to make

additional requests. Subsequent requests were noted with the fact that he found

products on our site that we’re over priced and that he found some for less at

Walmart.com. We explained that some products are going to have better pricing

than others when compared to other retailers base on the amount of sales volume

and also based on wholesaler to retailer pricing breaks. We pointed out that a

considerable amount of our products were sold at a price significantly less

than any other retailer selling the same product, including [redacted]

The customer later

contacted us complaining that he found products where the shipping and handling

was too high. We explained that some products are going to have higher shipping

cost, especially if our wholesalers do not dropship direct to the customer,

which causes us to pay for shipping twice. We then pointed out that a

considerable amount of product on our site were offered with free shipping, and

that the customer can choose from thousands of products in our physical

storefronts as well to alleviate this.

I have not heard from

this customer in over two years now, and although I am sympathetic to the fact

that he has a newborn on the way, I am still going to maintain that I will not

offer a refund. He is welcome to use his gift card at our San Diego location, and

since we are in the process of launching a new online store at

AccessPlatinum.com in the next 90 days, that we will allow customers to use

their Electric Lounge gift cards to make purchases on this site as well.

Sincerely,

[redacted]

President/CEO

Full Spectrum Financial,

Inc

Dba. The Electric Lounge

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Revdex.com San Diego, California 8 December 2014 Dear Sirs, This letter is in response to a phone conversation with your representative who indicated the next step would be a letter of rebuttal in regards to case #1[redacted]. As of December 6, 2014, the email address has been cancelled for My ElectricLounge. There is no URL and the phone has been disconnected. There is no online address as indicated by their rebuttal to us of AccessPlatinum.com. We would appreciate you contacting them again and getting some type of closure for us and/or some availability for products. Thanking you in advance for your help. [redacted]@gmail.com